Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, I’ve set it to 256M, now it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

Please make sure that this is not a plugin conflict, the theme will show only on thumb on each module, in most cases when appear more thumbs is a plugin that add all the thumbs for that image.

Thank you!

Hi,

You’ll need o enable the thumbs for the mobile version. The thumbs can be enable from Theme panel> Block Settings> Thumbs -> https://i.imgur.com/pqt6B3b.png and activate 265 X 198 and 741 X 486 -> https://i.imgur.com/wnNx4Ci.png

Hope this will help you!
Thank you!

Hi,

I think that this is a plugin conflict between tagDiv Cloud Library and WPBakery, you can use only one of them, please deactivate the WPBakery and the sidebar should work again.

Let me know the results!
Thank you!

Hi,

The mega menu is created using a category, this will display all the post from that category also if the category have subcategories then you’ll have a mega menu with subcategories -> https://forum.tagdiv.com/mega-menu/
If you want to remove a category menu you’ll need to go in Appearance > Menus click on a category that is set as a mega menu and set it to not mega menu -> https://i.imgur.com/xScvqiC.png

Hope this will help you!
Thank you!

Hi,

Please provide some more details and some screenshots with this problem, also make sure that you do not have a plugin conflict.

Thank you!

Hi,

Please notice that we can not offer support for the plugins that were not tested with our theme -> https://forum.tagdiv.com/support-policy-2/

The list of all tested plugins can be found in here: https://www.screencast.com/t/NNVYRGioUNs1

Also please provide me a link where I can check your mobile version, maybe you’re using the mobile theme plugin, this will change the mobile layout and for pages you’ll need to create a new content.

Thank you!

Hi,

This can be achieve if you are using a pro demo or cloud templates, you can set a global header -> https://i.imgur.com/JtJIjtc.png that will be display on the wholes website where is not set an individual header (edit the page/single post template/category cloud templates.. with tagDiv Composer and set the header -> https://i.imgur.com/JnNdJIP.png). In these headers you can set the menus you want.

Also if you want to have a menu with anchor you can set the anchor like in this topic -> https://forum.tagdiv.com/topic/one-page-site/

Hope this will help you!
Thank you!

Hi,

Please notice that we did not tested the publishpress multiple author plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, also, we do not know the behavior of this plugin or how it should integrate to work, sorry! Also, we cannot provide support for untested plugins.

If you want to set multiple authors to your articles please check our documentation for here -> https://forum.tagdiv.com/adding-multiple-authors-articles/ also please notice that this guide is only for standard post templates, this will not work on cloud templates.

Thank you for your understanding!

Hi,

We do not tested any plugins for this, sorry! usually we recommend to our clients to use our theme login popup, if you want you can check more in our documentation from here -> https://forum.tagdiv.com/login-how-to-enable-user-registration/

Thank you!

Hi,

If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi HTD2,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hi prudentreviews, please provide some more details about the error you get, these were 403 error in console or something similar with “Fatal error: Allowed memory size “??

Thank you!

Hi,

Please notice that tagDiv Composer is a page builder, this can be use on pages and cloud templates, it can’t be use on posts.

You can still use the WPBakery with our theme, but you’ll need to choose between tagDiv Cloud Library and WPBakery, you can use only one of theme without to create a conflict, we recommend to use tagDiv Cloud Library. Also you can not edit the pages or demos with WPBakery these were made with tagDiv Composer and the pages need to be edited only with the editor that were made.

Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, I’ve set it to 256M, now it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

make sure that you clear all cache, if the problem persist, please provide me a link where I can investigate this problem.

Thank you!

Hi,

This problem appear on some demos that still have integrated the sharing for G+( googleplus ), this problem can be solved in this way, go in Theme panel> posts settings > sharing and disable the googleplus -> https://i.imgur.com/OA0glW9.png save the settings and refresh the page, after that the problem should be solved.

Let me know the results!
Thank you!

Hi,

Unfortunately the team member does not have an option to set a link for the image used.
If you want to set a link to lead to a URL, you could create a HTML link in the description text
– https://www.screencast.com/t/bNi46YVg

Thank you!

Hi,

If you checked the above documentation for “when tagDiv Composer is not working” and the problem persist, then you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

You can try to set the ads in header and footer using the theme panel ads or if you are using a pro demos or cloud header edit theme with tagDiv Composer and set the ads there.-> https://i.imgur.com/EqeQ3HZ.png -> https://i.imgur.com/Mgyv42E.png -> https://forum.tagdiv.com/ads-adsense-overview/
Please provide me a link to your website where I can check your homepage, in this way I will be able to provide you a better answer.

Thank you!

Hi,

The theme is not involve in this, all that our theme do is to have a specific places where to set the Adsense it can require to change a different format the please make sure that this is not a plugin conflict, or some code that interfere.
Also if the problem persist and if you want we can provide the old version to check to see if on that version the problem persist.

Thank you!

Hi,

Usually this problem appear when you are using tagDiv Cloud Library and WPBakery, you’ll need to choose only one of them, if you are using WPBakery please deactivate it and check again.

Thank you!

Hi,

So you can not edit the cloud header with tagDiv Composer and remove/delete the date, if you want, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thank you!

Hi

We’ll try to fix the problem as soon as we can, sorry for the inconvenience!

Thank you!

Hi,

Please try to save the element like this -> https://i.imgur.com/UfGzZUU.jpg, click on single post author element and set in space box for example 5 -> https://i.imgur.com/3zeXf3Z.png after that save the changes and clear all cache the results should be like this -> https://i.imgur.com/Ij5y5nx.png

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

You can send us an email at contact@tagdiv.com include a link to this topic in the email.

Thank you!