Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

We received your email and will check this problem as soon as possible.

Thank you!!

Hi,

I’m glad that you manege the social networks, I saw that now the networks are working on mobile and desktop too.
For this -> https://prnt.sc/r17nbn you can replace the “#” with the link of the article you want.
If you want to change the logo or to make changes on header you can check our documentation from here -> https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hi,

The view count are set in database therefore the theme update will not affect it, because the theme update will change only the theme files, will not interfere with database, but if you are using some plugins or codes that access the view counter or is in conflict with it, then is possible that the view count to be rest, therefore the only solution to recover the views is to use a backup for database.

Thank you for your understanding!

Hi,

Please make sure that your role is admin or editor after that make sure that you do not have a plugin conflict or a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!

Hi,

You can change that image by editing the header with tagDiv Composer, click on the row from header and check in css tab -> https://i.imgur.com/Ie8t8Ch.jpg -> https://i.imgur.com/uoo9jO0.jpg

Hope this will help you!
Thank you!

Hi Vijith,

Did you regenerate the thumbs ?
Also if you are using a single post template from tagDiv Cloud Library, you can edit it with tagDiv Composer, click on the “Related articles” and set the image size that is look better -> https://i.imgur.com/QN2HLqh.png

Hope this will help!
Thank you!

Hi,

If you want to customize the footer, then you can use a footer page and set in it what you need, if you have a code for statistic then you can set it in footer page with tagDiv Composer in a column text or text with title.

Hope this will help you!
Thank you!

Hi,

If you are using a standard post style/template you can check the settings from the theme panel -> https://i.imgur.com/A1wxZKm.png or if you are using a single post template, then you need to edit the single post template using tagDiv Composer, click on the single post content and check in style tab -> https://i.imgur.com/mMyEkEg.png

Hope this will help you!
Thank you!

Hi,

If you use the classic editor make sure that you make the settings as in our guide from here -> https://forum.tagdiv.com/modal-window/ -> https://i.imgur.com/qvHF1nW.png let me know the results!

Thank you!

Hi,

If I’m right the NEXTGEN gallery is a plugin, check to see if this plugin do not have a shortcode, if yes, you can set it on homepage using the column text or text with title from tagDiv Composer -> https://i.imgur.com/RhgNs9C.png

Thank you!

Hi,

Please check our documentation for strange Thumbnails – Fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Let me know the results!
Thank you!

Hi,

In order to remove that line from post editor you need to go in wp-content>themes>Newsmag>editor-style.css
-> https://www.screencast.com/t/dM52p01U

Please check this similar topic bout how to remove the sidebar from post editor -> https://forum.tagdiv.com/topic/sidebar-on-visual-editor/

Thank you!

Hi,

Please try to regenerate some images and check to see if these will appear better -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

I do not quite understand the problem with the style 4 and 10 for me is look normal -> https://www.screencast.com/t/jVhsGyB1NUXa also the number of standard post style do not correspond with the single post template from tagDiv Cloud Library, therefore for the post style 4 (standard) in cloud you’ll need to use the single post template 5 -> https://i.imgur.com/wbYThjD.png for post style 10 in cloud it will be single post template 9 -> https://i.imgur.com/gVfOuiv.jpg

Let me know the results!

Thank you!

Hi,

Usually these are isolate cases and need to be investigate, if the problem persist, then you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

One of the h1 is this title -> https://i.imgur.com/YmfyYjz.png and one is from mobile logo -> https://i.imgur.com/hMjidKO.png you can removed it like this -> https://i.imgur.com/F3gSI1m.png

Hope this will help you!
Thank you!

Hi,

I’m glad that the problem was solved!
I’ll close the topic if the problem is solved.

Thank you!

Hi,

Yes, if you deactivate the schema option from theme panel, then all the proprieties related will be removed (for example datepublished, datemodified). This options is for these users that want to disable the schema from our theme and use a different structured date custom or form some plugins.

Thank you!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

Make sure that the menu is set to be inline like this -> https://i.imgur.com/aSTFY4h.png
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The date from the header can be removed with tagDiv composer only if is a cloud header, if is a standard style header then can be disable from theme panel -> https://i.imgur.com/oXJleVk.png

Hope this will help you!
Thank you!

Hi,

On that page are set two different fonts -> https://i.imgur.com/vXWCEj2.png -> https://i.imgur.com/rte0F5M.png you’ll need to check the fonts from search, if this is a cloud template for search then you’ll need to edit it with tagDiv Composer, click on the elements with the different stile and change the front from style tab -> https://i.imgur.com/jrl8t48.png

Hope this will help you!
Thank you!

Hi,

I think that you are referring to the Font Awesome icons, you can add them in your menu by following our guide from here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hi,

I think that you can use some plugins -> https://themeisle.com/blog/how-to-add-schema-to-wordpress/ also I think that this can be done with custom work too, by making some changes in theme files.

Thank you for your understanding!

Hi,

Please notice that these option for category are ad from a SEO plugin, not from our theme, for example if you have Yoast SEO -> https://i.imgur.com/qUEYHsZ.png without SEO plugin -> https://i.imgur.com/Fe1cGlm.png just make sure that you do not have a plugin conflict.

Thank you!