Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, please provide me a link where I can check this latency.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also make sure that you have Newsletter v10.1

Hope this will help!
Thank you!

Hi,

1. This can be don by setting a background image or color in theme panel -> https://forum.tagdiv.com/background-introduction/ but if you are using a pro demo or cloud elements, then you’ll need to exit these too with tagDiv Composer.

2. These files was moved in standard pack -> wp-content/plugins/td-standard-pack/Newspaper/parts/header/td_top_bar_template_1.php

Thank you!

Hello,

The speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
Also we do offer page speed services over a fee, if you want us to increase your page speed you can check our custom services from here -> https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hi,

You’ll need to commend or remove this code -> https://www.screencast.com/t/RZLIOPUNdqh after that the plugins should be activate.
Also if you want you can use other plugin, for example Autoptimize, this can work better.

Thank you!

Hi,

I think that you had some individual header set, by removing all header and keep only the global one you removed these individual headers.

This message usually appear when the content was not save in tagDiv Composer, if you’ll save it then the message should disappear.

Thank you!

Hi,

Usually the logo have set h1, if you want that your title to have the h1 set instead of logo, then please check if you are using a cloud header, if yes, then you can edit it with tagDiv Composer and disable the h1 -> http://prntscr.com/q1ohji.

Thank you!

Hello,

Is look that you have a problem with Access-Control-Allow-Origin (CORS origin)
-> http://prntscr.com/q1obka you can fix this by follow the steeps from this article -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help!
Thank you!

Hi,

If you want to remove it from all pages -> http://prntscr.com/q1o2oe
.page .td-page-title{
display: none;
}

Thank you!

Hi,

I do not quite understand, I think that you are referring to the image from blocks, if is son then please check this article -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
If there is still a problem, please provide some more details and a link or some screenshots where I can check/see the problem.

Thank you!

Hi,

From what I can see now the homepage is display -> http://prntscr.com/q1nx4e I think that before you had the mobile theme plugin activate -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

I just checked your website and the ads are displaying well -> https://www.screencast.com/t/giMPdH5qLH0n
If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

The style seems to be load in cloud header -> http://prntscr.com/q1nu0h
If you want we can take a look to it, just send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The plugin is in our theme, but we do not longer recommend to use it only if you relay need it, because this can provide some problems in theme functionality.
How to use WPBakery Page Builder -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you for your understanding!

Hi,

From what I can see the mobile theme is still appearing on desktop version, this is usually a cache plugin conflict, please deactivate your it and check to see if this will still happen, also we recommend to use WP Super Cache plugin.

Please make sure that you do not have an old version of safari, for me is look normal -> https://i.imgur.com/HS7AYS4.png

Thank you!

Hi,

I’ve just made some investigations and this problem seems to be related to the cloud header ( this header was made for free users, to can comment without login) , there is no modal set for login/join set, so the popup modal is not load, you’ll need to edit the header template and set the login shortcode on header, after that the modal should work -> http://prntscr.com/pjee71 -> http://prntscr.com/pjeefz -> http://prntscr.com/pjeenj

This should solve the problem!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins ( WPBakery too if you have it), also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

I think that you are referring to this -> http://prntscr.com/q1n9x8 -> http://prntscr.com/q1na7k also you can use the settings from theme panel to edit the logo and tagline text style -> http://prntscr.com/q1najl

Thank you!

Hi,

Currently we investigate this problem and we try to fix it as soon as possible.

Thank you for your understanding!

Hi,

If you have other questions related to our theme, just let us know!

Thank you!

Hi,

Yes, if the section is set with tagDiv Composer, then you can edit it and change the color how you want.
Flex Block Settings Guide -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hi,

Please make sure that the theme was install as in our documentation from here -> https://tagdiv.com/how-to-install-newspaper-theme/
What is the Cloud Library and How You Should Use It? ->https://tagdiv.com/what-is-the-cloud-library/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!