Hi,

Those images are served by Instagram, I don’t believe (from what I can find online) that there is a way of compressing them or limiting their size. Maybe displaying fewer images would be a solution. Try to leave the number of images per row on default, that may cancel the image resize error – http://prntscr.com/n5t7hq

Thanks

Hi,

That would be the normal size for the sidebar and that layout, the ads look alright to me. Some of the ads are bigger and fill the sidebar space, others are smaller than the width of the sidebar – http://prntscr.com/n5rzwv

I could give you a code to make the bigger ones be the same as the others
– http://prntscr.com/n5s1rc

.const-widget {
max-width: 300px;
}

Or maybe align the smaller ones center – http://prntscr.com/n5s9ia

.const-widget{
text-align:center;
}

Let me know if you need more help or you have more questions.
Thanks

Hi,

It would be best to try and contact the hosting provider for assistance, they should be able to help you to create a sub-domain. Or check in their documentation. Or check some online guides, for example
– https://wpsites.net/wordpress-tips/what-is-a-subdomain-how-to-create-sub-domains/
– https://torquemag.io/2018/07/install-wordpress-subdomain/

Thanks

Hi,

By a theme setting it is not possible, I will add this on our list to see what can be done about it. Maybe something can be added so that the more from author will not appear unless there are more posts from that author. Sorry for the inconvenience.

You could use a cloud post template and display just the related articles for example. The related articles and more from author are separate elements, so you can place only one if needed – http://prntscr.com/mzgjfm

Let me know if you have more questions.
Thanks

Hi,

Yes it is, when using the respective post template or category templates which have the same design, the featured image will automatically be set as background.

You could use this ready made functionality and design if you want, shouldn’t be any problems. Let me know if there are.

Thanks

Hi,

You could edit the image itself, with an image editor. Make it how you want it and then display it in the page. That would be the easiest and I believe the best solution.

Thanks

Hi,

So only the header ad is not displayed? I have checked the website, for me it appears at the moment – http://prntscr.com/n5r0na also ads in the post – http://prntscr.com/n5r26x
– http://prntscr.com/n5r2qs
Maybe you solved the problem.

Thanks

@mparlevliet Indeed, seems to happen, I should have tested again. I am sorry for this inconvenience. We will fix it, thank you for mentioning it.

I can see there are other issues as well, the pagination in the mega-menu is not working, the playlist also is not working. The images are loading but they are invisible
– http://prntscr.com/n5qmji

In most cases this is caused by a conflict. Either with plugins, code entered in the theme panel, child theme or theme files. I see some errors – http://prntscr.com/n5qo0q
You could start by investigating plugins first, then all the code entered in any of the places mentioned above. Something is creating a conflict with the theme.

Actually just as I am writing the images started to appear, most errors are gone. There is one remaining – http://prntscr.com/n5qpo1 The only thing now working currently is the playlist it seems.

You should consider to update the theme, using an older theme version with the latest WordPress can lead to problems. There were changes made in the theme for compatibility with wordpress 5, since update 9.2. You can see a changelog at the bottom of this page
– https://themeforest.net/item/newspaper/5489609
Here is an update guide if needed – https://tagdiv.com/update-newspaper-theme/

Thanks

Hi,

1. The category tag will always display the primary category. You can choose a primary category for each post, that one will be displayed. Here is a guide if needed
– https://forum.tagdiv.com/primary-category/
If you don’t set a primary category, the first one alphabetically from the categories the post has will be picked.

2. Seems to work like this as well – https://labussolanews.com/in-primo-piano/ if you want to remove the category base permanently, there is a setting in Yoast for it
– http://prntscr.com/n5qd6q

3. You could hide it in the per category settings – http://prntscr.com/n5qgxz this will apply to post and category pages. But it may appear in the modules if it’s a primary category or the single category of posts. The category tag can be disabled for modules, but in general – http://prntscr.com/n5qizx and not for a specific category.

4. That looks like the primary category from the theme, a post can have multiple categories, but only one can be primary. This will represent it in the modules. You can set the one you want for each post.

Thanks

1. For me AMP is valid, I tested with both tools
– http://prntscr.com/n5pqd1 – http://prntscr.com/n5pqmp
I can see from your screenshot there is an indexing error, maybe you fixed that.

2. That’s unusual, so the cloud template when used displays a search result which is not displayed when using the default search template. The results should be the same.
I have tested this on my end, seems to work. Are you using a loop element to display the results? – http://prntscr.com/n5pvux

If you want us to take a look, please send us an email at contact@tagdiv.com and provide admin login.

3. I can’t tell from the screenshot if there is a layout problem. What exactly is wrong with the template? If you will send us an email we will check it.

4. You could consider to use plugins for the rating, I could also add this request on the list but I can’t promise anything at the moment. Sorry for the inconvenience.

5. That block looks alright when I check it – http://prntscr.com/n5pxzm
I can only check with the Safari version mentioned above, with this it looks fine.

6. The smart list cloud post template is supposed to appear there, it is a post template after all. By editing it you can choose the smart list style – http://prntscr.com/n5pz1k
Note that these cloud smart lists styles – http://prntscr.com/n5pz7s are not the same as the default smart list styles – http://prntscr.com/n5pzei

7. I see the problem, indeed there are elements that should not be there when printing. I will add this as well on our list to see what can be done about it. Thank you for mentioning this.

Those look alright, so the problem remains? From what I can find the main causes for 503 problems are these – https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/

Since this has happened even with plugins deactivated, plugins are not the cause. Server resources are set properly from what I can see.
Maybe a code entered somewhere is causing it, in the theme panel, child theme if used or theme files. If you entered code try to remove it temporarily, to see if it happens again. Also if possible check the error log, should be a section for it in cPanel.

Hi,

@deveric The theme package uploaded in themeforest is thoroughly scanned by us and also Envato. If downloaded from there the package is safe, most likely it’s a false positive from the security module active in cPanel.

The full theme package contains all the plugins provided with the theme, please check in the plugins folder after you download the full package
– https://forum.tagdiv.com/whats-included/

Thanks

Twitter may do that, as long as there is an AMP version available they will serve it
– https://developer.twitter.com/en/docs/publisher-tools/amp/overview.html
– https://searchengineland.com/twitter-ramps-amp-278300
– https://adage.com/article/digital/twitter-makes-major-implementation-moments-amp/303020/

If you want to disable AMP for the website, you could check some recommendations from some topics I found
– https://www.wpbeginner.com/wp-tutorials/how-to-properly-disable-google-amp-in-wordpress/
– https://kinsta.com/blog/disable-google-amp/
– https://gulshankumar.net/remove-amp/

If just the AMP plugin is used, the ads could be added as mentioned in the topics from above. Maybe there could be other ways, you could search more online for how to display ads with the official AMP plugin.

With the AMP and mobile theme there are ad spots in the mobile theme section, the ads will show on AMP. There are also AMP auto ads.

Or you could use a different AMP plugin entirely, depends on your needs and what you want to do.

Hi,

Our theme doesn’t provide such a capability, I also am not aware of any themes that include it. Serving the images from a sub-domain would not be a theme related task.

You could maybe try something like this example I found
– https://www.shoutmeloud.com/serve-wordpress-images-sub-domain-301-redirect.html
But test it properly on a testing domain first, not the live website.

Something else which could be done is to at least serve the images in the posts content from a different URL, from a sub-domain for example
– http://prntscr.com/n4not5 – http://prntscr.com/n4np0h
This should also be helpful.

Thanks

Hi,

I tried placing the same widget in the same footer section – http://prntscr.com/n4msmw
For me the menu items are displayed one below the other – http://prntscr.com/n4msvx

Maybe something is affecting the widget in your case. If you could provide a link to the website I will inspect the widget. The menu should be displayed in a list, each line one below the other.

Thanks

Hi,

Depends on how you split the row, for example in a layout like below, the sidebar would be this one – http://prntscr.com/n4mfj8
Split the row so that you can use a column as sidebar. In that column you can add most elements. Let me know if you have more questions.

Thanks

Glad it worked. That setting can come from the Yoast SEO plugin or a different SEO plugin if you use one, or maybe another plugin that has such a capability. WordPress doesn’t have such a setting as far as I know.

If you have more questions let us know.

So you would like to make the column containing the sidebar sticky? That is possible, all columns have a sticky option – http://prntscr.com/n4m928
The general smart sidebar setting has to be active in order for this to work
– http://prntscr.com/n4m9ek
Please correct me if I still misunderstand what you want to do.

You can import them with the cloud library plugin, here is a guide for it
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
Let me know if you have more questions.

Hi,

Maybe that share plugin does not work with AMP, that would explain it. You could check with the plugin developers about this. If that plugin does not support AMP there would be nothing we can do about it.

Thanks

Hi,

Seems there are multiple ratings for the same posts, Google structured data displays this as an error – http://prntscr.com/n4jcsy

In the source of the page the ratings you mention are still there, they appear 3 times from what I can see – http://prntscr.com/n4jeu1 – http://prntscr.com/n4jf0g
– http://prntscr.com/n4jhix

In the frontend the same is happening – http://prntscr.com/n4jhs8

But if you deactivate that plugin they should not appear anymore. Currently I see it is active however. The solution would be to deactivate it and this issue should be solved.

Thanks

Hi,

Hiding it with CSS would not be recommended, this is a violation of Adsense terms. For non-multi purpose header styles there would be a way for a long term solution, by setting a condition in the header in a child theme. But the multi-purpose header styles files are in the composer plugin.

One way would be to use a cloud library 404 template, there are some designed by us, but you could design your own – https://cloud.tagdiv.com/#/load/404
Then in that 404 template create a new header (with header builder elements) or import one
– http://prntscr.com/n4j5q7
That header will then only be used in the 404 pages. So this would be a solution.

Thanks

Hi,

A link to the website would be helpful, so I can take a look. Maybe you did something recently, like install a new plugin, entered a code somewhere. Let me know.

Thanks

Hi,

1. That is true, the mobile theme doesn’t have many settings at the moment. There will be more added in the future. However we have to be careful what we add in it, to maintain it’s speed. Not having may settings and using mostly predefined templates is what makes it fast.

2. What exactly is not functional? Currently the solution we provide is not a dedicated AMP plugin, now you can use the official AMP plugin and the mobile theme
– https://tagdiv.com/amp-newspaper-theme/
From what I can see you are using this solution at the moment, seems to be valid
– http://prntscr.com/n4ic9l

3. I checked with a mac using Safari version 12.0.2 (14606.3.4), from what I can see everything looks alright, same as on Chrome for example. Let me know if I should check anywhere specific.

4. The only review system the theme has is like this – https://forum.tagdiv.com/reviews-2/
I am not aware of any plans to add more review or rating capabilities in the theme. Maybe you could use a plugin for this.

5. I don’y quite understand what you mean. The theme uses thumbnails, also category tags. Some more details would be helpful.

6. If there weren’t this many font settings or only for grouped elements, users would request more specific settings. Almost anything has font settings in the theme panel (these are general) and in the tagDiv composer (for specific items).
However something like what you are describing is in development. Not sure how exactly it will be at the moment, but it will be easier to manage the fonts.

7. I made a quick test on my side with a cloud search template, the search works for me same as with the default search template. What exactly is happening in your case?

8. A cloud post smart list template can be used for posts that consist of a smart list. This template will appear anywhere the other post templates appear. If I misunderstand, some more details would be helpful.

9. I can add this on our suggestion list, I don’t believe there were similar request before. There are plugins that could be used for this.

10. How are you testing this? For me the version of this post page
– http://localhost/wp_s2/gadgets/how-to-drive-growth-through-customer-support/
Looks like this – http://prntscr.com/n4isd0

Let me know.
Thanks