Hi,

So the entire page is grey? quite unusual. I could take a look at it, please post a link to the website.

The mobile theme has it’s own menu setting – http://prntscr.com/mzglr9
So on mobile the menu set there will display.

Thanks

Hi,

The block header template is the one set in general in the theme panel
– http://prntscr.com/mzgi31

Using cloud post templates you can select the one you like and it will apply only in that template – http://prntscr.com/mzgirr
Also in cloud post templates the related articles and more from author are separate elements, so you can place only one if needed – http://prntscr.com/mzgjfm
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

For the default predefined post templates the more from author could be removed like this
– https://forum.tagdiv.com/topic/remove-more-from-author-from-the-related-articles/

Thanks

Hi,

That is not possible unfortunately. The drop-down will automatically be displayed.

I could add this as a request and it will be considered. Maybe a setting for this will be added in the cloud library category templates. Sorry for the inconvenience.

Thanks

Hi,

In some previous cases (add new button now showing or 500 errors – not multisite) this was caused by low WordPress memory. If possible try to increase the memory to for example 256M or higher
– https://forum.tagdiv.com/requirements-for-newspaper/
Then check again.

Thanks

Hi,

You could design the header as needed with the header builder, there are some headers designed by us which you can modify – http://prntscr.com/mzg27b or you can design your own by using a blank template – http://prntscr.com/mzg3qq
So you can build it with the tagDiv composer and place the elements as you wish.

This will require the cloud library plugin – https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Let me know if you have more questions.
Thanks

Hi,

@Muhammad Yaseen Something is not quite right there, are you sure you are using the mobile theme plugin provided in the package and the official AMP plugin? – http://prntscr.com/mzfzzl

@scott.dutton Seems to work alright now, with mobile theme and AMP being active
– http://prntscr.com/mzg0od
Let me know if I should check anywhere specific.

Thanks

Hi,

I don’t quite understand what you are trying to do unfortunately. Some examples or screenshots would be helpful. Or a link to the page/post example where you want to do this and details. Let me know.

Thanks

I can’t see the issue there now – http://prntscr.com/mzfw1z I will check it if you can post a link to where it is happening exactly. Let me know.

Hi,

So you are adding HTML ads with images, but the image URL is stripped of “/”?An example of this happening would be helpful, quite unusual. Also mention how the ad codes look. Does it happen with a default wordpress theme, or with plugins deactivated?

Thanks

Hi,

A Xing share button is not available currently for posts. You could consider using a plugin for sharing that has this required button, and disable the theme sharing, or use them both at the same time. Sorry for the inconvenience.

I believe this is on our list as it was requested before, it may be implemented in the theme in a future update.

Thanks

Hi,

A single background image can be set in the theme panel, but not split into sections like that – https://forum.tagdiv.com/background-ads/
That is not possible with theme settings unfortunately, maybe some plugins for ads could do it, but I can’t make any recommendations. Sorry for the inconvenience.

Thanks

Hi,

Newspaper is the theme, not a plugin. The full theme package contains all the plugins that are provided with the theme – https://forum.tagdiv.com/whats-included/

If you want to download the package, you can do that from your themeforest account. Once you purchase the theme you can download it at anytime from themeforest. If I misunderstand something please let me know.

Thanks

Hi,

You should be able to access that file on the server with a file manager, FTP or cPanel for example. Like this for example – https://www.inmotionhosting.com/support/website/php/update-local-php-settings

If that is not possible, the best advice would be to contact the hosting provider and ask them to do it for you, that should be possible.

Thanks

Hi,

So no images are appearing anywhere in the website? I could take a look, please post a link to the website.

Thanks

Hi,

One solution would be to disable the sticky header in the theme panel
– https://www.screencast.com/t/UNyzGRepss
Then the top of the page will be visible. Or use a code like this one, seems to work. You can adjust the values in it if needed – https://www.itsupportguides.com/knowledge-base/tech-tips-tricks/how-to-offset-anchor-tag-link-using-css/

Thanks

Hi,

Those look like the same errors mentioned here – https://wordpress.org/support/topic/amp-paired-two-errors/ – http://prntscr.com/mzeerr
The first error seems to be a script added by woocommerce, the other mentions that an AMP tag appears more than once. The first thing to do would be to deactivate plugins and keep testing to see if they still appear as errors.

Thanks

Hi,

What exactly is the problem with the top bar and the latest articles page template? Some more details would be very helpful, if there is a problem we will fix it. Let me know.

Thanks

Hi,

The mobile theme will not show a drop-down arrow unless the menu is a drop-down
– http://prntscr.com/mze6pl – http://prntscr.com/mze6we
You can create a menu in this way and select it for mobile, that would be the solution
– http://prntscr.com/mze7nq

Thanks

Hi,

The mobile theme will not create additional thumbnails, it will use thumbnails already created by the main theme – http://prntscr.com/mzdzm7
Changes to this functionality could only be done directly in the mobile theme files, these will have to be done again after a theme update when the plugins will be updated as well.

Thanks

Actually the issue I mentioned above is fixed now. Seems reinstalling the theme solved it, but from what I can see the 9.0.1 theme version is now installed. Is the problem happening when you install the latest 9.6 theme?

If you want us to take a look, please send us an email at contact@tagdiv.com and provide admin login. We will try and install the latest theme version. Include a link to this topic in the email. Let us know.

Hi,

It appears to be, if possible try to switch to the main theme temporarily, then try again.

Thanks

Hi,

What setting are you referring to exactly? Some more details would be helpful. The general setting that I mentioned in the theme panel is required to be active in order to have sticky sidebars.
In the composer there is a setting than has to be active for the columns you want to be sticky – http://prntscr.com/mzdjd5 but this will only work if the general setting is also active.

Regarding the post views I don’t quite understand what you want to do with them. Some more details would be helpful here as well.

Let me know.
Thanks

@Bintmusic Looks alright now, I checked one of your posts – http://prntscr.com/mzdgap
Where are you seeing the problem? I will test again.

Then maybe the page template is adding the overlay – http://prntscr.com/mzdck2
If that is not the case, please send us an email at contact@tagdiv.com and provide admin login, mention the pages where we can see the problem. Include a link to this topic in the email. Let us know.

That looks like the hero element, you can change the font of the title in the composer directly – http://prntscr.com/mzdaeo
Or in general in the theme panel, for example – http://prntscr.com/mzdao5
– http://prntscr.com/mzdaxl