Hi,

If the feature is enabled in the theme panel or per image, then it should work
– https://forum.tagdiv.com/modal-window/
Please provide a link to your website so we can inspect the issue.

Thanks

Hi,

Please try this, deactivate all plugins except theme plugins and check if the script is still loaded. A plugin might be using it. Or maybe try or adapt a code like this to change the link to https
– http://www.wpbeginner.com/wp-themes/replace-default-wordpress-jquery-script-with-google-library/

Thanks

Hi,

Seems to be an issue with SSL. Try installing the plugin by FTP
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
Let us know the results.

Thanks

Hi,

The theme does not have an auto load next post feature, at the moment. This might be available in the future, but I cannot say for sure. We have not tested such plugins with the theme.

Thanks

Hi,

This has nothing to do with the articles. Installing the demo without content will import theme panel settings and custom design. If you install only settings from a demo, the custom design will apply to the homepage for example only if the same elements are used (same blocks, grids etc, same header and footer styles).
The demo you are referring to uses these elements
– https://demo.tagdiv.com/newsmag/big-grid-3/
– https://demo.tagdiv.com/newsmag/block-1/
– https://demo.tagdiv.com/newsmag/block-16/
– https://demo.tagdiv.com/newsmag/block-2/
– https://demo.tagdiv.com/newsmag/block-14/
– https://demo.tagdiv.com/newsmag/block-11/
If you use these elements in the page, then if the demo has design for them it will apply.
All this custom design can be seen here
– https://www.screencast.com/t/XlkgWrGQ
The homepage content can be seen in the same folder
– https://www.screencast.com/t/4FYgJISWwB
Hopefully this is useful to you.

Thanks

Hi,

In all cases this has been solved by clearing the cache after the the update. Please send us an email at contact@tagdiv.com and provide admin login information, we will take a look. Also paste a link to this topic in your email.

Thanks

Hi,

From what I can see there is no search icon at all in the main header menu. Please send us an email at contact@tagdiv.com and provide admin login information. We will take a look at the issue and investigate further.
Also paste a link to this topic in the email.

Thanks

Hi,

Please try and use only the numeric part of the Facebook Id
– https://www.screencast.com/t/Hm0ItJP6y
Enter only those numbers in the Facebook ID field of the social counter, and check the results. It should display accurate information. Please let us know if there is still a problem.

Thanks

Hi,

You could try as a test to deactivate all your plugins except the theme plugins, then check if the characters are still displayed.
They seem to originate from this file, after this line
– https://www.screencast.com/t/TevAxkuZtqJu
The line of code should be like in the screenshot.

Thanks

Hi,

I have inspected the website, it seems the mobile post content is not displayed on mobile. The mobile theme plugin is somewhat sensitive, it could be affected by other plugins. The only way of knowing if there is a plugin conflict would be to deactivate them all, except theme plugins and clear all caching.
Or deactivate the mobile theme plugin and use the default theme responsive version, the plugin is optional.

Thanks

Hi,

Mobile pages require the content to be entered in the mobile editor
– https://www.screencast.com/t/MuKPA1Xccj
Only content entered there will be displayed on mobile, when the mobile theme plugin is active. Please note that this plugin is not required, if you want the same content from desktop to be displayed on mobile, deactivate it. The main theme is fully responsive and will adapt the website for each device.
More about the mobile theme functionality here
– https://forum.tagdiv.com/the-mobile-theme/

Thanks

Hi,

In the theme posts are meant to be created and published manually by an user that has this capability, by user role. So users have to login and according to their role create/publish/edit/submit for approval etc the posts.
There is no other way or system using theme options. Sorry if this is an inconvenience for you, but this would only be possible if you can find a plugin maybe, that has options like this and works with the theme.

Thanks

Hi,

This modification should not conflict with other elements. Enter the code I used in my test in the header file as shown, this is the code
– https://pastebin.com/m17K6hqt
– https://www.screencast.com/t/xuWb4ASn91
Then this code depending on sidebar position or replace the default code in all cases

<div class="fb-comments" data-href="<?php echo get_permalink($td_mod_single->post->ID); ?>" data-width="100%" data-numposts="5"></div>

– https://www.screencast.com/t/XMTsNNBkk
Try it on one of the post templates and it should work. Clear all caching after making the modifications.
Make sure comments are enabled everywhere as well
– https://www.screencast.com/t/vs9zJXtD1EGY
– http://www.screencast.com/t/aMyqIexr
– http://www.screencast.com/t/FLD7ry7Hi25

Thanks

Hi,

Unfortunately we do not have a customization department at the moment. Something like this will require modifications in the post template structure, and probably additional styling. The post templates design is predefined, and there are no options at the moment to customize them like that.
You could customize the template if you wish directly or in a child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
The template files are located in the main theme folder, each post template has a single and loop-single file
– https://www.screencast.com/t/in1kMoyP5tz
In these files the post structure can be seen. Custom code can be entered in the child theme or Theme panel->Custom code sections.
Please also take a look at the theme demos, all of them have custom design. Maybe one has a custom post design that you might like
– https://demo.tagdiv.com/select_demo/select_demo_newspaper

Thanks

Hi,

The theme requires featured images to be set for each post or page
– https://forum.tagdiv.com/featured-image-or-video/
From these featured images the thumbnails will be created. If there is no featured image only a default placeholder will appear
– https://forum.tagdiv.com/theme-thumbs/
The process of uploading and setting a featured image is essential, thumbnails will not be created otherwise.
The title can be controlled with the Yoast SEO plugin
– https://kb.yoast.com/kb/yoast-wordpress-seo-titles-metas-template-variables/
– https://yoast.com/wordpress/plugins/seo/titles-and-meta-descriptions/

Thanks

Hi,

Please enter the code as it is, do not modify it at all

.page-template-default .wpb_text_column .w2dc-listings-block :last-child {
margin-bottom:0!important;
}

Make sure it is not in conflict with other codes you might have in the theme panel. Try removing all other codes and leave only this one. Or enter it directly in the theme stylesheet file to see if it works.

Thanks

Hi,

In most similar cases the issue was solved by simply clicking the save settings button in the theme panel, then clearing all caching and purging CDN files if used. Try this method and check if the problem is solved.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link to this topic in the email.

Thanks

Hi,

If you reinstalled the theme and the issue is still present, then something else is causing problems. Check the theme system status and see if the parameters displayed there are set according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make the changes if needed. Also in some cases the admin-ajax process was denied or forbidden by the server which causes such issues in the theme panel. This is a similar topic
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Thanks

Hi,

The theme does not have an option to import icon files for further use. Icons in the menu are possible using font awesome
– https://forum.tagdiv.com/how-to-add-icons-in-menu/
Also on pages there are options to add various icons to multiple elements, or use icons as an element
– https://www.screencast.com/t/XpTDowi07RCb
But for the moment there is no option to import and use other icons. Only custom fonts can be uploaded in the theme panel
– https://forum.tagdiv.com/font-customization/

Thanks

Hi,

Most of the elements fonts can be customized in the theme panel, font settings. If the fonts you need are not present in the font drop-down list, you can upload the additional fonts that you require
– https://forum.tagdiv.com/font-customization/
Like these fonts for example
– https://www.fontsquirrel.com/fonts/list/language/thai

Thanks

Hi,

Unfortunately there is no option to disable the gallery lightbox feature. This is predefined in the theme and cannot be removed for the gallery element.

Thanks

Replied in your other topic. The email address is contact@tagdiv.com I forgot to mention it there (edited the reply there as well).

Hi,

There will be no problem in this case. Reset the theme activation in the theme system status, then activate it on the new website.

Thanks

Hi,

@MESOTU If you have tried clearing all caching and the issue is still present, please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link to this topic in the email.

Thanks