Hi,

This is a useful tutorial if you decide to switch to the tagDiv composer
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Visual composer and tagDiv composer have a different implementation for single image or image box elements, when both are active these may not display properly.
Either recreate the pages with the tagDiv composer, or deactivate it and keep using Visual composer.
Worth mentioning that in future updates, more elements and options will be added to the tagDiv front-end page builder exclusively.

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Hi,

Please go to the WordPress permalink settings and click Save changes
– https://www.screencast.com/t/XUIlKfSpcxj
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
The clear any installed caching and check if the issue is resolved.

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Hi,

Please follow this very useful and detailed guide describing steps to take in case of malware infection
– https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/
– https://forum.tagdiv.com/topic/traffictrade-malware-newspaper-8-1-all-updated/

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Hi,

If you have the Yoast SEO plugin installed, please check this setting and disable it
– https://www.screencast.com/t/n8Cc35EofLh
This has been identified to cause the error in combination with the tagDiv composer. If this is the case disable the option and check to see if the error is still present. Also do not edit pages created in Visual composer, with the tagDiv composer.
You could take a look in the theme system status and check if these WordPress and server parameters are set according to the documentation
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting to make these for you if needed.
Please let us know after trying these suggestions if you still have problems using the page editor.

Thanks

Hi,

Please check the theme system status and check if the WordPress and server parameters are according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make the changes for you, if needed. Then check if everything is working properly.
If the issue is still occurring, try as a test to deactivate all plugins except theme plugins, to make sure a plugin is not causing the problem.

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Hi

You can see the thumbnail sizes the Slide element uses, in the theme panel for example
– https://www.screencast.com/t/32RMTxRWh

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Hi,

There was an issue with the mobile theme functionality in the previous update, please follow this topic for more information
– https://forum.tagdiv.com/topic/mobile-tabs-not-loading/
You could try a fresh theme install by FTP using the latest theme package
– https://forum.tagdiv.com/how-to-update-the-theme-2/

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Hi,

If you would like to change the article title heading on blocks, this is where you will have to make the modification
– https://www.screencast.com/t/YzlU6RIw6Tl

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Hi,

There seems to be an article inline ad that is not displaying in that space, as well as the bottom ad spot
– https://www.screencast.com/t/fns2BCKk
The ads are providing 404 errors on the page
– https://www.screencast.com/t/83xMi6rYT

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Hi,

There are many font awesome icons that you could use in the menu, the list is very big. Most likely you will find the ones you require. Please check this guide about how font awesome icons can be inserted in the menu
– https://forum.tagdiv.com/how-to-add-icons-in-menu/

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Hi,

@Stangerson Please check the theme system status and check these WordPress and server parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still present, please try as a test to deactivate all plugins except theme plugins and clear any installed caching. Then check to see if everything works properly.
Let us know if the issue is fixed after trying these suggestions.

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Hi,

I have inspected the website and the background image is present
– https://www.screencast.com/t/R1YqOhBfL
It appears that it is displaying properly as I am not logged on the website.

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Hi,

I get the same result with the video you are using as featured, however embedding it seems to work properly
– https://www.screencast.com/t/B9MSQBUXEZ3
Using a video link format like this is working
– https://www.screencast.com/t/AzQxsK01
– https://www.screencast.com/t/yMk2WFFmxVRy

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Hi,

@marcomediastudio The social icons and the login in the top menu can be disabled in the theme panel, if they are not required in the top bar
– https://forum.tagdiv.com/top-bar-templates/
Please correct me if I misunderstand.

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Hi,

All the blocks can be previewed in the theme live demo
– https://demo.tagdiv.com/newspaper/block-1/
Use the selection to change between blocks, and see how they look in different layouts (1, 2 or 3 columns)

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Hi,

I see that you have managed to insert a header ad in the spot you wanted
– https://www.screencast.com/t/OdjMiXe6ei
Please note that the header banner is displayed below the menu in the header style you are using. It would require modifications to the header template file if you would like to change that functionality
– https://www.screencast.com/t/UGtJTnBe0f
This may require additional CSS styling as the header banner is not supposed to display along the logo in that header style.

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Hi,

That is a video playlist element, and it requires video ID’s not channel ID’s. You need to insert YouTube video ID’s in the required field and compose a playlist
– https://forum.tagdiv.com/video-playlist-2/
If you use Visual composer for your pages, there is a video player element in which you could enter a playlist ID
– https://www.screencast.com/t/bNQDvsW4I9
– https://www.screencast.com/t/tvnMNz1OSO

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Hi,

I believe you have received a reply by email. Please let us know if you have any further questions.

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Hi,

If the theme system status is according to the documentation, there should be no problem
– https://forum.tagdiv.com/system-status-parameters-guide/
Please try to deactivate all other plugins except theme plugins, then check if everything is working properly. Let us know if you still have problems using the tagDiv composer.

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Hi,

Without using a sidebar the post width will be the full width of the theme, there is no theme option to make it larger than that. You can see all the available post template styles here (please check the Features menu->Post templates)
– https://demo.tagdiv.com/newspaper/

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Hi,

You will have to install the Yoast SEO plugin and configure the social sharing
– https://forum.tagdiv.com/facebook-share/
More useful information here in these guides
– https://yoast.com/social-media-optimization-with-yoast-seo/
– https://kb.yoast.com/kb/why-doesnt-facebook-display-an-image/
– https://kb.yoast.com/kb/facebook-sharing-updated-details/

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Hi,

I have inspected your website on mobile, but there is no issue whatsoever with the mobile menu functionality at the moment
– https://www.screencast.com/t/ojntVGLZsGV
– https://www.screencast.com/t/LcXb6t8W25C
The menu is opened as soon as the hamburger icon is clicked. There are no errors present on the page as well. It could have been a plugin that caused it. If you deactivated all the plugins except theme provided plugins, please try to enable them one at a time and hopefully identify the one responsible.

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Hi,

When you update to version 8 of the theme, please note that the tagDiv composer will be automatically activated. This new page editor was introduced in version 8. Having both Visual composer and tagDiv composer active could create the issue you mention.
After updating the theme, please go to your plugins section and deactivate the tagDiv composer editor.
This is an useful guide regarding the theme update
– https://forum.tagdiv.com/how-to-update-the-theme-2/

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Hi,

It could be that the image lazyload is not functioning properly. Please try to disable the lazyload in the theme panel and see if the issue is still occurring
– https://www.screencast.com/t/psLuuzIP
If you have any plugins or code that might affect the thumbnails, please check that as well.

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Hi,

If you have filtered the posts by category and sorted by latest, the grid will display the latest posts from those categories. Once you publish a post belonging to one of those categories, it will be displayed in the grid
– https://forum.tagdiv.com/block-settings-tutorial/

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