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Vlad S
tagDiv Staff

Hello !

Please try this css code: .menu-item-25084{
background-color:red;
}

Thank you !

Vlad S
tagDiv Staff

Hello !

If you are using a higher version than 10.3.0 you will be able to see this option: https://www.screencast.com/t/2VWVZkxhT which shows you the new versions available.

If not you will have to manually update to the latest version.

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.

Thank you !

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!

Thank you !

Vlad S
tagDiv Staff

Hello !

You are most likely using a tagDiv Composer created sidebar, you will have to open tagDiv Composer on your page, remove it or use that one: https://www.youtube.com/watch?v=fa7GenCHcBU

You can use the widget sidebar element in tagDiv Composer to render widgets from Appearance.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please provide a link to your website in order to take a look. This seems to be a temporary issue because it is not showing on our demo anymore: https://www.screencast.com/t/c4izGhLXU

Thank you !

Vlad S
tagDiv Staff

Hello !

Please try using a Column Text element and let me know if works.

Thank you !

Vlad S
tagDiv Staff

Hello !

This will be possible if you are using a Cloud Library Header. Edit it using tagDiv Composer. Remove the existing search form and use a column text element in order to insert your shortcode. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.

Thank you !

Vlad S
tagDiv Staff

Hi, did you get this message “Sorry, you are not allowed to access this page.” when you tried to activate the theme?
If yes, then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!

Vlad S
tagDiv Staff

Hello !

Please update your theme, that option is in the latest versions. Follow our guide here in order to update manually: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please provide a link to your website in order to inspect. Also the footer does not have a button for this since it can be edited from any page using tagDiv Composer: https://www.screencast.com/t/28OyNMbr Simply select the footer and scroll to the bottom of your page.

Thank you !

Vlad S
tagDiv Staff

Hello !

The main one would be to convert to cloud library templates. Unfortunately the disadvantage of this will be that you will have to re-desing part of your website so a “switch” option is not possible.

Thank you !

Vlad S
tagDiv Staff

Hello !

Our suggestion is to go to full template layout and disable the standard pack plugin. All the pro DEMOS use cloud library templates meaning that they are fully editable using tagDiv Composer and also the theme will be lighter because the queries will be made only for the elements that are in the templates.

Let us know the result !

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately Newspaper Theme does not have this option but you could look for a plugin that offers this option.

Thank you !

Vlad S
tagDiv Staff

Hello !

For that please use this css code: .td-blog-travel .td_module_18 .meta-info-container {
border-bottom: none;
}

Thank you !

Vlad S
tagDiv Staff

Hello !

As you can see here: https://www.screencast.com/t/mMmItUEbze Your number is increased. But if you have 20 subcategories and set the option to 6. only 6 will be available.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please do, also if you encounter any issue, be specific, tell us all the steps taken so we can test on our side.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately the only radius option available is here: https://www.screencast.com/t/5LFFuuN8Ri a normal CSS code will not work because there is no dedicated class to edit each thumbnail individually.

Thank you !

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.

Thank you !

Vlad S
tagDiv Staff

Hello !

Newspaper Theme works on multisite but please note that in the past this caused errors and unfortunately our developers have not tested it. I personally would not recommend using it on multisite.

Thank you !

Vlad S
tagDiv Staff

Hello !

We do not have any built in caching option. Cache is used externally using a plugin which the user can choose.

Please provide a link to your website in order to inspect.

Vlad S
tagDiv Staff

Hello !

Yes, please turn that option on, clear your cache and try again.

Thank you !

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