Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please note that updates are not covered by the support team. Also updating from Newspaper 7 to latest, 10.3.5 will require design modifications since there have been a lot of changes.

You can take a look at our guide here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Or you can contact our services team: https://tagdiv.com/web-development-services/

Thank you !

Hello !

Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side. You can ask your host to do this.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

We have tested this on our side and it doesn’t seem to happen on multiple tries.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please try this code: <div class="td-all-devices"></div>


It works on our side so everything should be good now.

Thank you !

Hello !

They will reply as soon as possible !

Please note that at the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

1. For this you will have to install SEO Yoast plugin in order to have the sharing option corrected.

2. Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Hello !

You can use this css code: .td-post-sub-title {
color:red;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

I have passed your message to our developers so they can have a better look at this. We will come back to you as soon as possible.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

For this, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure that you have created the templates as you can see in our documentation here: https://forum.tagdiv.com/custom-post-type-support/

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

1. If the theme panel does not work you will have to edit your post template using tagDiv Composer as you can see here: https://www.screencast.com/t/CuSr76qDJ0jt ; https://www.screencast.com/t/0zlCrJYKbDk

2. Whatsapp will only be available on mobile devices.

Thank you !

Hello !

Please try using another device, we have tested this on our mobile devices, iOS & Android + on the mobile emulator and everything works fine.

Thank you !

Hello !

For pages you will have to create a new page and then you should be able to see the Edit with Composer button: https://www.screencast.com/t/iOOdAWQRShG

Thank you !

Hello !

For this you will have to simply edit the post template using tagDiv Composer and you will be able to change the font color as you can see here: https://www.screencast.com/t/0f3UXaF0

Thank you !

Hello !

Please follow the steps in order to manually update the Newspaper Theme as you can see in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Hello !

Unfortunately this option is not available with Newspaper Theme.

Thank you for your understanding !

Hello !

When the mobile version or amp is displaying on desktop is a cache problem, we recommend to use WP Super Cache with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you are using other cache plugins please deactivate theme and make a test.
If the problem persist, let me know the settings you’ve made for WP Super Cache.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !