Hello !

Let us know what e-mail address have you used, maybe your e-mail has gone into the Spam Folder.

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

Please reply to the e-mail since it is hard to keep a track of all the messages on 2 platforms.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Yes, you need to add a link to your header logo as you can see it here: https://www.screencast.com/t/wtb0SUw3 ; https://www.screencast.com/t/ZCscJtGE

To the logo url simply ad your websites url.

Thank you !

Hello !

That default option cannot be changed, you will have to use a footer from the cloud library in order to have full control over it using the tagDiv Composer.

Find out more about it here: https://forum.tagdiv.com/footer-templates/

Thank you !

Hello !

That is because the tagDiv Standard pack plugin is disabled. You will have to activate it in order to see all the options.

Thank you !

Hello !

The weather element can be inserted in the homepage using the tagDiv Composer as you can see it here: https://www.screencast.com/t/wrhA4umf8n

Thank you !

Hello !

In order to insert the widget you will have to edit the page using tagDiv Composer and insert the widget sidebar element: https://www.screencast.com/t/1hBx5P5w

Thank you !

Hello !

Please note that page speed is not covered by the support team.

As far as I can tell here: https://gtmetrix.com/reports/www.calabriadirettanews.com/tZhJIQZw You need to improve your images.

I hope this was helpful !

Thank you !

Hello !

Please note that the request you’ve made falls under the custom work policy and is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please provide a link to your website so we can take a look.

Thank you !

Hello !

In order to receive High Quality support we need as much information as we can. Please provide some screenshots of the errors that you’re facing and also a link to your website so we can take a look and see what can be done.

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Hello !

Probably they changed the size using CSS code, please provide a link to your page and we will take a look.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

From what I can see you keep adding the instagram id into the pinterest element. Please make sure that you’re adding the instagram id in the right element.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

If you’re using post cloud library templates you will have to delete the breadcrumbs using tagDiv Composer as you can see here: https://www.screencast.com/t/EcSJZUYh

I hope this was helpful !

Thank you !

Hello !

In order to implement the google ads you will have to paste the code in the header ads, Theme panel – ads as you can see here: https://forum.tagdiv.com/header-ads-adsense/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

The update is coming in the next few days and this option will be available.

Thank you for your patience.

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

We have investigated your website and everything seems to work on our side: https://www.screencast.com/t/vuDyNVx15

Please clear your cache and make sure that your internet connection is ok.

Thank you !

Hello !

TagDiv Composer is a page builder not a post builder. You can edit the POST LAYOUT not the Post Content.

Find out how to use the post template here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

I hope this was helpful.

Thank you !