Hello !

Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic. Also note that is not recommended to reply in other users topic since you will make the response time longer !

Thank you !

Hello !

Please note that Polylang is not a tested plugin so is not covered by the support team due to our support policy: https://forum.tagdiv.com/newspaper-theme-support/

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Hello !

Yes, you have the Mega Menu options in Newspaper Theme. Please follow our tutorial here: https://forum.tagdiv.com/mega-menu/

I hope this was helpful !

Thank you !

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thanks.

Hello !

Most likely you will have to contact your host or cloudflare if you use one. If you don’t use a cache plugin. Please make sure that you use a caching plugin. We recommend using WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this will be helpful !

Thank you !

Hello,

This issue happens when updating from an older version of the theme so please make this adjustment in the tagdiv composer plugin:
https://www.screencast.com/t/HGX40TlcJgb
Then hit a save in the theme panel and then revert the code back to original .this will make the social icons appear properly again.

Thank you!

Hello !

I am sorry but I am having a problem understanding what you are trying to achieve.

You want to achieve an ad bellow the header ?

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

You will have to edit the header using the tagDiv Composer, select the Sticky Mobile Menu and remove all the content from it: https://www.screencast.com/t/tgQTMVi76R9

Thank you !

Hello !

Unfortunately this option is not available at the moment. Also please note that those are custom work request which are not covered by the Support team.

Thank you for your understanding !

Hello !

You will have to insert your shortcode in a Column text element. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

@espedfk2 We have reviewed your website but we couldn’t find any issues. Is there an exact place where we should look ? Maybe we’re looking in the wrong place.

Thank you !

Hello !

We will reply via e-mail.

Thank you !

Hello !

Please note that AMP works only with mobile theme and you do not have the Mobile theme active. Please find out more about it here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you !

Hello,

This issue happens when updating from an older version of the theme so please make this adjustment in the tagdiv composer plugin:
https://www.screencast.com/t/HGX40TlcJgb
Then hit a save in the theme panel and then revert the code back to original .this will make the social icons appear properly again.

Thank you!

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Also you will have to check and see there might be a plugin conflict.

Thank you !

Hello !

Please note that the GEO Mashup plugin is not a tested plugin therefore any plugin conflicts are not covered by the support team due to our support policy: https://forum.tagdiv.com/newspaper-theme-support/

We are sorry for the inconvenience !

Thank you !

Hello !

What demo have you installed ? Please note that for the PRO demos you are now able to fully edit them using the tagDiv Composer. https://forum.tagdiv.com/tagdiv-composer-tutorial/

I hope this was helpful !

Thank you !

Hello !

What AMP plugin are you using ? We have only tested and we recommend Official AMP for WP.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Also you will have to check and see where those requests come from. There might be a plugin conflict.

Thank you !

Hello !

You will have to edit the category template using the tagDiv Composer. For that you will have to use a category template from the Cloud Library: https://forum.tagdiv.com/cloud-library-category-templates/

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

Unfortunately your website does not work at the moment. Please let us know when your website is up so we can inspect it.

Thank you !

Hello !

I pressume you mean the part wich includes the latest articles section. That one comes from the page building so you will have to edit the page in order to have that removed so you can edit it using the composer: https://www.screencast.com/t/uzXRgXTiHlH Also the sidebar from the bottom of the page comes from the widget section wich can be edited by going to Appearance – Widgets

Thank you !