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Hi,
Please deactivate all plugins and clear your cache including cdn if you use it. Some plugins can cause this issue. We have reports of the wordfence plugin causing this.
Let us know how it goes.
Thank you!
Hi,
If you have a child theme, please switch to the main theme and please do a fresh install of your theme via ftp. Delete the old one and install it again. https://forum.tagdiv.com/install-via-ftp/
Make sure you clear all caches and reset cdn files as well.
Also try the theme without any plugins. Disable all of them to rule out a plugin conflict.
Let us know how it goes.
Thank you!
Hi,
We’re using Newspaper theme and since the last update to the theme and WordPress 4.5 we are now seeing “missing” stories on the homepage layout.
I’ve “Shift-Refreshed” my browser to dump the cache, and still see missing articles.
For example, on the homepage under the ‘Insurance’ category there is only one article displayed. There should be two larger stories and 4 smaller ones like on all the other blocks on the page.
See this screen capture for reference: https://www.dropbox.com/s/fpk6z94hbbur303/homepage-missing-article.png?dl=0
Also, “Use Cases” only has 2 small articles displaying beneath the larger ones on the grid.
When it should be like all others—2 large stores, and 4 smaller ones beneath.
We presently have over 400 articles in the site so there is no shortage of stories to fill each category.
What could be causing this issue?
How do I resolve it?
Running WordPress 4.5.1
Newspaper: 6.7.1
Here is a link to the live site.
I’ve been in touch with support before and can provide access to the admin/FTP as needed.
Let me know if you have any questions.
Thanks,
Bert
Hi
After WordPress’s last update there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at V 2.3.6, and Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ then clear all caches and test again.
Thanks!
Hi,
Please make sure you have visual composer 4.11.2 as that is the version required for the new version of WP. If you already have this version and it still does not work, you can try to disable all other plugins except visual composer, clear cache and reset cdn files if you use it. If you still cannot get it to work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!
Hi,
Please make sure you have the latest verion of visual composer 4.11.2 and make sure you clear all caches including cdn files if you use it. You can also try to disable all other plugins except visual composer to rule out a plugin conflict.
Thank you!
Hello dennisjpitocco,
Please notice that our theme does not have the links opening in New Windows. You can check our demo preview here -> http://demo.tagdiv.com/newspaper/ and check what I mean. Please try to disable all the active plugins, leave just the Visual Composer to Active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If could be possible that one of your untested plugins whcih you are using in the theme -> http://screencast.com/t/1zTU3b83 to interact whit our theme and create this behaviour of your links. Please try without these plugins and check after the results and also, let us know how it goes.
Thank you for your understanding!
Hello fametaxi,
Please ensure that you have correctly followed all the steps which you are needed to take in this regard in order to achieve best results, according to our documentation here -> https://forum.tagdiv.com/7-days-post-sorting/ Also, as you can see in documentation, please ensure that you have enabled the post view count and the 7 days post sorting from the panel.
Please notice that the W3TC plugin is not tested with our theme and we cannot say for sure that this type of caching plugin will work as properly for you in our theme. Please try to use only the plugins which are tested with our theme for good results. In your case, please try to disable the W3TC and replace it with WP Super cache because this type of caching plugin is tested with the theme and we have no bad reports about their functionality. -> http://screencast.com/t/kY6GWgHutK
Hope this helps and let us know how it goes!
Thank you for your understanding!
clear the cache.
I use the NewsMag theme. Am experiencing the same problem on my blog posts. It’s even appearing on old posts and post titles too. Very annoying.
http://www.awesomescreenshot.com/image/1202346/973b53a0cd0abd0b793eaa8617f40809
http://www.awesomescreenshot.com/image/1202387/07dafc164a2310e0f444388c46c1abbc
http://www.awesomescreenshot.com/image/1202392/10c31d36cd5098abfaa760b1fbcbc979
This issue has been occurring for over 2 months now. I have cleared cache several times and disabled plugins several times too. but problem persists. I’ve even deleted more than half (useless) of the plugins i installed. SAME THING!!!
I use the NewsMag theme. Am experiencing the same problem on my blog posts. It’s even appearing on old posts and post titles too. Very annoying.
http://www.awesomescreenshot.com/image/1202346/973b53a0cd0abd0b793eaa8617f40809
http://www.awesomescreenshot.com/image/1202387/07dafc164a2310e0f444388c46c1abbc
http://www.awesomescreenshot.com/image/1202392/10c31d36cd5098abfaa760b1fbcbc979
This issue has been occurring for over 2 months now. I have cleared cache several times and disabled plugins several times too. but problem persists. I’ve even deleted more than half (useless) of the plugins i installed. SAME THING!!!
Hi,
I already did that and tried emulators and devices themselves, but the ad still displays fine. Please try to clear your browser cache and check the ad again
http://screencast.com/t/PzbeyjHPulkE
Please try it on different machines to see if the issue is not local
Thank you!
Hi,
The best thing to do is to disable all plugins at once except visual composer, clear cache and reset cdn if you use it. Then you can see how your site works without plugins. Check all known errors to rule out plugin conflicts. Plugins can cause all kinds of errors including sidebar issues.
If you still cannot get the post sidebars to pick-up the ones in the theme panel please send us an email at contact@tagdiov.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!
Hello rodmvin,
Please ensure that you are using the latest version of Visual Composer (v. 4.11.2), clear all cache and check again the results. Also, please make sure that this problem does not come from untested plugins which interact with the theme and cause this issue. We do not have bad reports in this regards and I have tested this sorting on my side and everything seems to work as properly.
Hope this helps and let us know how it goes!
Thanks.
Hello erikbaseball2,
It could be a plugin issue. Please try to disable all the active plugins, leave just Visual Composer to active, please cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this, please provide your website URL so I can further inspect the problem and also, so I will be able to provide a more accurate response.
Thank you for the message!
Hello Oasontu,
Until now, we do not have any bad reports in this regard. First of all, please notice that this issue does not come from your untested plugins which can interfere with the theme and create a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps!
Thank you for the message!
Hello alberto.donzelli,
It seems to be a matter of saving. Please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are using the Wordfence plugin, please notice that this type of plugin creates some issue through theme and does not allow you to save your settings. Please try without plugins and check the results. If the problem is related to Wordfence plugin, please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there you will find a workaround in this regard.
Hope this helps and let us know how it goes!
Thank you for the message!
If you do not use cache then you have nothing to clear. The point of this was to rule out a plugin conflict. Please disable all plugins and try your fonts with them disabled If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Please provide as many details as you can so we know exactly what to look for. Also include a link to this topic.
Thank you!
Hello jackfischlum,
First of all, please check your console and see if you have some js errors through it. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible to appear a js.errors generated from some untested plugins which can break the functionality of search function.
If you problem is still there after this, please provide your website URL so I can further inspect the issue.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello ericdavid1,
I have tested on my side with your videos IDs and the Vimeo playlist seems to work as properly, as you can see here -> http://screencast.com/t/pU2djDVakp -> http://screencast.com/t/7RLdpvvT Please ensure that you have correctly followed all the steps which are needed to take in this regard, according to our documentation here -> https://forum.tagdiv.com/video-playlist-2/
Also, please make sure that your untested plugins do not affect your theme and do not generate some unknown issue through the theme. To be sure, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
Make sure that the parameters from system status have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ also try to deactivate all plugins except Visual Composer, clear all caches and test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
I am not using a plugins for cache. But I am using CDN. So i did cache purge. But the problem still exists. When I view the website in mobile the correct font is shown, but not while viewing in desktop.
How can I clear cache if I don’t use a cache plugin.
You were right Catalin! It was only the cache to cause this trouble. No side effect from the plugins!
Newspaper is a great theme and I’m happy for the assistance!
Thank you
Hi Bogdan B.
I have updated theme to 6.7.1 and Visual Composer to 4.11.2 and everything seems great at beginning.
But the visual composer could out of function suddently when the last second still works well, and the same situation happens to media library.
I already try to disable all plugins except visual composer, clear cache and reset cdn files but problems still happen. I might need you to inspect my back-end and I just sent an email to confirm my request to you.
My email is seriescoffee@gmail.com
Thanks!
Best Regards
Castle Yen
Hello,
There is a conflict between older version of visual composer and the new version of wordpress, but we have no reports of the media library breaking upon updating WP.
Please update your theme to the latest version and make sure you update visual composer as well by following these guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the problem is still there after you update, then please also try it without plugins. Disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!
