- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hello Bettina,
Thanks for getting back to me.
Unfortunately the problem is still there, not resolved. I have already tried clearing cache etc as they were basic stuff.
Please have a look at the screenshot again, I have put markers to elaborate.
The problem is that the images are being aligned on the right hand side of the Steps Text. Ideally the images need to be below the steps and centre aligned.
You can clearly see in the screenshot
I couldn’t, yet. I think the problem is the conflict of cache expiry time and cloudflare settings. Plus, It can be a “nounce” expiry problem as mentioned in some articles.
Hello!
I recommend you to clear your cache and also the cache from your browser to see the results!
Thank you!
Hello Tushar!
Did you solve your issue? Because I’ve checked your post and it’s displaying fine now.
If not, then please delete your cache(also from your browser) and try again.
Thank you!
The same issue occurs with WP-Fastest Cache. Same workaround, no permanent solution yet.
yes, this is correct view. I performed some setting on super cache plugins, maybe it helped, but I am not sure if it is fixed
Hi,
First, ensure that you are using the latest version of the theme,v11.2 the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, clear all the caches and check the results. Try to resave your permalinks and check after the results.
If you need to make the update I recommend that you update the theme on a staging website and please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA, clear all cache and see the results.
Thank you!
Hello,
I saw your menu works on some pages and others don’t.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hi,
I just made some tests and for my it is working to use the WP Super Cache with opt-in builder, my settings are made like in our guide https://forum.tagdiv.com/cache-plugin-install-and-configure/
In case that you have the same setting and the problem persists, maybe we can take a look at one of your looker post.
Thank you!
SOLVED – it was because of WP Super Cache. It is working after disabling the caching.
Any idea how can I make them both work? except excluding from caching each post with Locker enabled…
Hello!
Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.2).
The issue can be from a plugin conflict or a cache plugin, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please select a product and after that try to import a Woo Product template https://i.imgur.com/3MUkvtC.png
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
I’ve checked your website and the video is looking fine: https://www.screencast.com/t/YOXuzADU
Please clear your cache(also from your browser) and try again.
Thank you!
This was a cache problem which I’ve fixed.
Hi, i have one problem and question
i run a test with WPMetrix and in tab waterfall i found an issue. I deleted bghd.jpg the image of background for default theme. But in the test appears an error searching the resource like the image: https://ibb.co/GTmH1TN .I delete all cache and fix errors 403 405. Could you help me with this? is a problem with theme?
2.
I dont know what it means: https://ibb.co/Tbm4zTv
well i have an idea, i havee a plugin for SEO (all in one) but i found an issue when i wanted to search a keyword with meta description and post title. The configuration of plugin is not working (so maybe is for that option in theme settings or not?).
For example my meta descripcion and title are like this: https://ibb.co/DKfXjg2
but in google they dont appear like should be https://ibb.co/y0sytc8
so is this option in post settings of theme panel spoiling plugin configuration ??
thanks
Hi Calin,
Two additional questions to this,
How do you call the functions (on_ajax_get_views and on_ajax_update_views) via Javascript?
And is there any cache related code that busts the cache for counting the post views?
Thanks!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please make sure you use only one builder!
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure all the settings are correct: https://forum.tagdiv.com/the-mobile-theme/
This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Thank you!
While creating posts yesterday, the homepage suddenly quit loading content, and instead only displayed the header and footer. Using CTRL+F5 loads the content consistently.
I turned on debugging info in wp-config, and also see, "Notice: Undefined offset: 0 in /home/dh_wpsun/hernandosun.com/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 378
Notice: Trying to access array offset on value of type bool in /home/dh_wpsun/hernandosun.com/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 501" randomly interspersed in the page. The line numbers in this message are different in the body vs. sidebar.
We went through a problem with the tagdiv composer also, but I’m not sure if that’s related to this display issue.
We’ve installed WP SuperCache, but it does nothing. The site also employs Cloudflare and uses its plugin which is supposed to clear caching upon each update to the site.
I have images showing the header/footer only and the way it’s supposed to look, but I don’t see an option to attach them.
You can view the site here: hernandosun.com
Hello!
I can see the Mobile Theme’s templates on your mobile version. So, please clear the cache or take a look in a incognito window.
If you want only Mobile and not Mobile + AMP, please set it in the theme panel this option.
Let me explain you which options of mobile versions are:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!
Hello!
It could be a cache problem or a plugin conflict. The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
I’ve checked your website and it seems that you have some extra bold on the text and it seems it is from a plugin.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
In most cases when you get a similar message “ Error at zones: 8(models): 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not solve the issue, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Also, please make a full backup to all files and databases.
Thank you!
Hello,
That’s weird! Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.
Thank you!
