- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
Hello!
Please make sure you have the latest update of the theme and plugins.
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello @banagnes86!
Please make sure you have the latest update and try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
You need to add the favicon, in Theme Panel -> Header -> Logo and Favicon => https://www.screencast.com/t/H4ucPC2wwz
Also, on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Please make sure that you have cleared your cache.
I just checked your website and now the favicon is displayed -> https://www.screencast.com/t/BlH5EOix8P on desktop
Also, you can check this article https://developers.google.com/search/docs/advanced/appearance/favicon-in-search
Thank you!
Hello,
Please clear your cache(also from your browser) and try again.
Also, if the problem persists, please make a full backup to all files and the database end an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.
Thank you!
Hello,
Please make sure you have enabled the option GOOGLE FONTS from Theme Panel -> Theme Fonts => https://www.screencast.com/t/nRDhc67yve
Also, clear all cache(also from your browser).
Thank you!
I’m using the latest Newspaper 11 version. In Single Post Page / Blog Post Page, Everything under the top nav menu takes the whole row as their width. The sidebar comes down under the post content.
When I’m using tagDiv composer it displays properly but not on the live site.
I tried many things like clearing cache, re-login, disabling other plugins, using different browsers, changing rows, columns, margin, padding, width, height, etc. but nothing works.
Please help asap.
Hello!
There should be a plugin conflict, that’s why, please deactivate ALL plugins one by one except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and in this mood you will find out which plugin causes the problem.
Thank you!
Hello Anamaria.
I only have the theme plugins and configured the cache as recommended.
If you want, I can send you the access data for your verification, as we’ve tried everything and it hasn’t worked.
Tks
Hello,
Did you make any changes to the theme files?
Please do a test using only tagDiv plugins, clear all cache and check the results.
Thank you!
Hi canindia1, I see that this is coming from cache plugin, is possible to have some options to minify css and js, please make a test, disable the cache plugin and check to see if the problem persist, if not, please check the settings from your cache plugin.
Let me know the results!
Hi Anamaria,
I’ve done what you said and the problem still exists. I’ve also red the related topic and connect my Fb account with Newspaper and disable WP Super Cache plugin and the problem has not disappeared.
What I also noticed: if I type my Facebook ID, Fb Social Counter shows the number of fans from about a month ago (about 500 lower than now). But when I type some other Facebook ID, like “envato”, it shows 0 fans.
Last evening, I’ve done an update (because of a security alert bulletin from iThemes) from 10.4 to 11. And then update required plugins. After that TD blocks was displayed as source even after emptying cache. Restoring only theme was not sufficient and I’ve to do a full restore from previous night backup. The website owner is not very happy…
Is there a known problem ? Have I missed a step ?
Hello, @connectgo
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.
Thank you!
Hello,
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.
Let me know the results!
Thank you!
Hello,
This error can occur due to a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again to edit.
Also, if the problem persists, you can update the theme (v11) on a staging website and do a test using only tagDiv plugins and see if the results.
Let me know about your results!
Thank you!
Hi,
I still couldn’t fix the error with Facebook Like. Can it be from Super Cache? I installed it, with the settings recommended by you. Can you help me in any way?
On Google Chrome: https://imgur.com/QNeVqVp
On Microsoft Edge: https://imgur.com/n9DyquP
Personal blog: https://www.programegratuitepc.com/
Thank You!
I have used only tagDiv plugins so there is no possibility of a plugin conflict. Moreover, I’ve still not used any cache plugin.And yes problem persists.
I can not update home page by using Edit with TagDiv Composer, when I click it load:
“This page isn’t working bsprinting.asia didn’t send any data.
ERR_EMPTY_RESPONSE ”
I tried following the next steps but still doesn’t work:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
I need help!
Hélio Teixeira
Hello!
Please try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
After that, please add again the full element in Composer and see the results!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
First of all, please make a full backup. If you will do the update or a fresh install of the theme, then all changes you made in the theme’s files will be overwritten.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/. Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Hope that helps you!
Thank you!
Hello!
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.
From what you described, I understand that you have a responsive version and you want to have a sticky header only on mobile version. For this you should duplicate the content of the mobile header and put it in the sticky mobile header which you need to activate from the Website Manager. Check this video: https://www.screencast.com/t/1fN5UVKW4oX
Thank you!
Hello,
Please do a test using only tagDiv plugins and AMP, clear all cache and see if the problem of header persists.
Also, if you made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue
Also, please make a full backup to all files and the database.
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please try to add again the Single Post Content with the ads also and see the results!
If this problem is not solved after that, then we need to take a look and see what happened there.
Please make a full backup and contact us via email at contact@tagdiv.com, provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hello, I am facing issues with plugins activation. Everything was fine. I wanted to solve my core web vitals issue reducing LCP error. Then I found (https://wordpress.org/support/topic/removing-excluding-jquery-min-js/) this article and placed the code
function my_jquery_enqueue() {
wp_deregister_script( ‘jquery’ );
}
add_action( ‘wp_enqueue_scripts’, ‘my_jquery_enqueue’ );
in the theme’s function.php. After that, all images were broken from my site. I cannot remove EWWW Image Optimizer. If I deactivate it, it still showing deactivate.
https://imgur.com/a/8eCTWgn
WP Rocket is not working properly, clearing cache takes me to another page.
https://imgur.com/a/n1Qt53l
Also “Floating ads bottom” plugin and “UpdraftPlus – Backup/Restore” plugin is not working. When I click activate shows “The link you followed has expired.
Please try again.”
Can you please help me solve the issue? Is there any way to reset the theme to solve the issue? Thank you.
Hello,
This is strange, that is why, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please make sure you have the tagDiv plugins activate.
Thank you!
