Search Results for 'cache'

Hello!

I’ve checked your website and it seems that all is alright: https://www.screencast.com/t/35AdTGIs49VK
Please clear your cache and try again.

Thank you!

Hello!

I’ve checked your website and it seems that one element is disappearing. This is strange because we do not have such a setting in our theme to appear and disappear while you are login or not.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello!

I have investigated your website and everything seems to be in order on Firefox too: https://www.screencast.com/t/BTi3N0zAUN
Please make sure that you clear your website cache and your browser cache too.

Thank you!

Hello!

Please make sure to clear your cache. I have tested your website on mobile devices too and everything is working properly: https://www.screencast.com/t/tm6uC1SIl ;

Thank you!

Hello!

It seems that you use a default template, so you can not modify them, only from theme panel or with some CSS custom code.
The issue with those filtering options can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.
From the last update, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello!

I’ve checked your website and all seems to be assigned correctly.
Please try to clear your cache(also from your browser) and try again.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

In the future, please try not to reply multiple times on the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

@Shoukat Faiz Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.

@simonxyz I’m glad you managed to solve the problem.

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Hello!

This issue might be due to cache. Are you using any caching plugins for this ? Also from what I can see this posts does appear in the categories: https://www.screencast.com/t/SgL05V2xcS

Thank you!

Hello,

Please tell me which plugin you use for the cache. Also, I made a test with your id and for me work well => https://www.screencast.com/t/8LxNwuWWMCvV
Please clear your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
You can check also if there is a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If you do not use Mobile Theme plugin, then I recommend you to uninstall it.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
This issue appears when your page is not loading so fast. A solution for this could be to increase your page speed or change your server with a faster one.
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
You can check also if there is a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Hope that helps you!

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache, from the last update, this plugin is no longer required because the new demos are using cloud templates.
You can use a header template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo

Let me know the results!

Thank you!

Hello Mikus,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.

Thank you!

Hello,

Please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

If you referring to edit this text => https://www.screencast.com/t/qIGdlrTmICGZ it comes from the theme files, but it disappears since you add text/shortcode in WP Editor => https://www.screencast.com/t/j5tPZoFk7Yfq these are saved automatically.
Also, if it is not saved, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have Cloudflare, please make sure is set like in our guide https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello!

Note that you need to disable the Rocket Loader and clear your cache(also from your browser).
If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Normally, the header template should look like this https://www.screencast.com/t/mEIWz84hoI
The issue can be also from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let us know the result!

Thank you!

Hello!

Please try to add another code there and check if it is working. Also, please make sure you added the correct code right there.
The issue can be also from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know about your results!

Thank you!

Hello!

Please make sure that your cache is cleared. Also make sure that your website security is strong. Theme design does not reset by itself.

Thank you!