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Hello!
Yes, it could be. Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
I have uploaded the articles to my website and linked the menu items to the respective categories. However, in some categories, the articles assigned to them are not being displayed, even though they appear correctly on the homepage. In some cases, fewer articles are shown than the actual number published.
I’ve already tried clearing the cache, checking from different devices, and making sure that each article is assigned to the correct category.
My website is http://www.ragazze.media – here’s an example of a category page where articles are not being displayed: https://www.ragazze.media/category/fashion/
Hello!
Sometimes, the issue can be caused by a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Hello!
Normally, the plugins should remain installed and active. Our plugins are not set up to deactivate themselves. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Delete the plugin and re-install it again: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Follow these threads: https://forum.tagdiv.com/topic/tagdiv-plugins-automatically-deactivate/ -> https://forum.tagdiv.com/topic/tagdiv-cloud-library-auto-deactivated-a-few-minutes-after-i-activated-it/
I hope that helps you!
Thank you!
Hello,
I just did a test and seems to work https://i.imgur.com/SSLUQh5.jpeg Maybe was a cache issue.
Have a great day!
Hello,
Please do a test using only tagdiv plugins, make sure that you don’t have an object cache file -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/, and check if the issue persists.
Also, please provide the link to your website.
Thank you!
Hello,
You have the Siteground plugin, and this one can interfere with the theme settings. Please disable it, clear the cache and check after. You can delete the cache from the files -> https://i.imgur.com/yWvbbrt.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello!
Please edit the homepage with the tagDiv Composer, change the color of the article title, or set a featured image for all your posts. Also, try re-adding this block or another one, like flex block one, and see if everything is all right.
If not, then make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Thank you!
Hi,
I tried every tip on here but on the mobile theme plugin the menu structure and search button don’t work. I cached all I can cache, I deleted all mobile pages, I disabled all plugins, but nothing works, the logo also changes color. I did all the tips your support said. Website http://www.theanimalreader.com
Please help, I’ve been trying all day.
Thank you
Hello
I have the same issue. I followed your instructions above:
deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins and check if the issue persists.
Also, clear the cache from your pluginsBut the newspaper logo still displays. I also can’t remove the contact us or update the copyright in the footer
Is there something else that could be causing this?
Thanks
Hello!
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If you can’t handle it, then I can try to help you. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello Melanie!
I’ve tested on my end, and I’ve added this SVG code:
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I saved it, which displayed like this on my end: https://app.screencast.com/z0qPMDN98CRJk. So, it should work well for you, too. Make sure your save button from Composer works.
If not, please delete the tagdiv Composer, clear the cache, install it, and activate it.
Thank you!
Hi,
That’s quite unusual. It looks like the big grid doesn’t display correctly in either the homepage or the category pages, and probably the same in other places where its used.
I checked it a bit with the browser inspector, and the design for it seems to be in order, and yet the grid doesn’t look as it should. It could be fixed with some CSS. Please enter the code from here https://pastebin.com/2Bn0un8P in the advances CSS section in the phones field https://prnt.sc/uSwybCPBOPY1 Then clear the cache and check if the grid displays correctly. Please let me know if it doesn’t.
Thank you!
Hello Amit!
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Hello!
While loading, you should check the console to see which error you encounter. Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Hola @anamaria!
Thanks for the info, unfortunately this doesn´t answer my questions.
1) I´m using Redis Cache and upgraded PHP already.
2) I´ve disabled Live Search, Infinite Scroll, Infinite Load, and Infinite Scroll.
3) Also, blocks have all caché activated.
4) For block I use latest.
Main concern is that based on logs and APM reports, the slowest transaction from my site’s database transactions.
Please, pay specific attention to the fact that the slow performance is caused by tagDiv’s Newspaper theme’s AJAX requests to /wp-admin/admin-ajax.php leading to high database query loads and increased server resource usage
Could you please confirm if we could disable AJAX-Based Features at theme level and what else I can disable or enable to improve performance?
Hello!
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If you can’t handle it, then I can try to help you. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello!
Please uninstall and delete the tagdiv Composer, clear the cache, and install and activate it again.
Thank you!
Hello!
Please uninstall and delete the tagdiv Composer, clear the cache, and install and activate it again. If you use default templates, please install and activate the Standard Pack plugin.
Let me know the results!
Thank you!
Hello!
Edit the article with the tagDiv Composer, and make sure you have the Single post featured image or Single post big featured image. Check the size of the image using the shortcode settings. Also, make sure you upload the featured image in Gutenberg in full size.
Check this out: https://forum.tagdiv.com/featured-image-or-video/
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Hello,
Please try to disable the tagdiv Standard pack plugin, disable the sticky menu, clear the unused css cache -> https://prnt.sc/tz-zU1wnLUEm and check if the issue persists.
Also, please provide a link to a page where this issue is with the CSS duplicate.
Thank you!
Hello!
Make sure there is no offset on the block (General tab): https://forum.tagdiv.com/offset-feature/. Leave the field empty with no space or value.
To test if everything is set as it should on your website, you can access the article and check if the post view counter is increasing. Ensure you have the single post view shortcode in the single cloud template. Those options are based on the post views from WordPress. Unfortunately, if this is not working, something is not activated for post views or is interfering there. Unfortunately, we can not collect the views before all the options are active if the post views haven’t worked.
Check this guide: https://forum.tagdiv.com/ajax-view-count/
I do not recommend Jetpack. I recommend WP Rocket as a well-optimized cache plugin, but Jetpack is a need for that option. I think this is the right plugin: https://app.screencast.com/KQcrrxBmDXpnA, which has a stats module.
Thank you!
Hi,
Please deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins and check if the issue persists.
Also, clear the cache from your plugins.
Thank you!
Hello!
It was the Mobile theme plugin, and I just cleared the cache.
We have 3 options available for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. You can see your mobile version there and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
