- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
Hello!
Some times this problem appear because of the server configuration, if you want you can check our guide from here https://forum.tagdiv.com/requirements-for-newspaper/ and for your file you should make sure that you double the values that we recommend, after that save the changes, clear all cache and try again.
Thank you!
Hello!
Please make sure you apply this setting from Website Manager: https://www.screencast.com/t/g4DQiecvnl
If you have in other pages another header, then please check in Website Manager which template you have for header and set it the correct one.
If this problem is not solved after this, then please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
For this error you can check our guide also from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Hello!
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also. Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/ . I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
For me works => https://www.screencast.com/t/N4JfetcUrs make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I wanted to check your site and I kind of entered the URL, this error appeared => https://www.screencast.com/t/Q7vI4DC7R8rr to fix it you can try that in this article => https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/
Thank you!
Hello,
Please make sure that after you set the API key you clear all cache (if you use), also let me know the way you set the videos (provide some screenshots you made the playlist settings) and make sure that you do not have other plugins that are interfering with the theme.
Thank you!
Hello!
I checked your website in mobile version and it seems to work well.
Did you manage to solve the issue?
If not, then please try to clear your cache(also from your browser) and try again.
Let me know about your results!
Thank you!
Hello,
Please provide a link to your website and some screenshots.
Also, make sure that you have set social share on single post template you have also, select the social that you want to be displayed, using the option for theme panel -> Post Settings -> Sharing => https://www.screencast.com/t/riXxHTikZKa
If the problem persists, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hey Vlad,
All plugins are deactivated except for the tagDivs ones. I’m not using a child theme or cache plugins and I’ve cleared my cache and tried on different browsers and devices. It’s still not updating.
Here’s our site: http://thecampuschronicleasu.com/
Thank you.
So, in the last three weeks I was searching and searching why I have a CLS on my page and no tool like Page Speed Insights or GTMetrix showed the CLS, just the Extension for Chrome Browser. Now I tried a new one and I found the CLS the whole layout (all the blocks) is shifting on the load: https://imgur.com/a/pY1X9Rd (CLS is everything in orange) and if you reload the site the CLS is gone, because the site is already in the browser cache. How can this problem be solved? I need help urgently!
Here are all the affected files: https://imgur.com/a/NCHN0HA
div.vc_row.tdi_25_6d0.wpb_row.td-pb-row
div#tdi_60_124.tdc-row
div.td_block_wrap.tdb_header_logo.tdi_35_c67.td-pb-border-top.td_block_template…
div.vc_column_inner.tdi_33_c06.wpb_column.vc_column.container.tdc-inner-column…
div.vc_column.tdi_54_797wpb_column.vc_column_container.tdc-column.td-pb-span12
It is the whole layout, everything that was designed with TagDiv-Composer.
Greetings Kathrin
Hello!
Please check if you have the latest version of our theme and wordpress.
If the problem is still there, then you can try to use a jQuery plugin, Enable jQuery Migrate Helper plugin and try this option: https://www.screencast.com/t/WYlKJVLi ;
Clear all the caches (also the browser cache).
Hope this can help you!
Thank you!
Hello,
In most cases when you get a similar message “ Error at zones: 6(models): 5(dom).. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Hello!
1. Make sure you save the changes after checking this setting because I tested and it should working well. If the problem is still there, then please start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
2. I observe the theme can see your inline ad, but in TagDiv Composer they will never display. I checked also your post page and I can see the inline ad but is empty, that’s why please verify if the code is correctly written and it’s working well.
Thank you!
Hello,
Is possible to be a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
Normally, Facebook and Youtube will work if you reinstall the social counter plugin and your theme update is done. Make sure it is reinstalled properly from Newspaper plugins and that all the ID’s are inserted correctly.
Please follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also, if the problem persists and you use a plugin cache, then clear all cache and check the results.
Unfortunately, our team is working for the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
Thank you for your understanding!
Hello,
I just tested on my install and works fine, the mobile menu and AMP version for me are working correctly.
Is possible to be a plugin conflict, usually is caused by cache plugin. I think you use the Litespeed cache plugin, and this doesn’t know the cache version that needs to provide.
We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin, therefore, do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!
Hello,
Please provide a link to your website and please make sure you don’t have a plugin conflict that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Yea. I discovered it’s an issue with my cache plugin. I disabled it for now until I can figure out which setting is causing the issue. Thank you.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I change some of the color of theme but its not updated, i tried to clear cache but still not working.
Memory limit is 256mb. I tried to deactivate plugins and still not working
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
