Search Results for 'cache'

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Did you made some updates to some plugins/theme/WordPress ?

Please try to set those fonts in Theme panel>Custom code>Custom css and set the font name and path from here https://www.screencast.com/t/xtRbZt7kc here -> https://www.screencast.com/t/aJc8xVGip0 also please make sure that you load the font from here, is should look like this -> https://www.screencast.com/t/qj0SWdL4
results -> https://www.screencast.com/t/nBonobIS

Thank you!

Hi,

Please check this topic about UPDATE Newspaper 9.7 -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If the problem persist, please provide some more details and some screenshots.

Thank you and sorry for the inconvenience!

Hi,

Please set this custom css in Theme Panel>Custom code> Advance css> Phone
.td-mobile-content .td-sub-menu-open > ul {
max-height: 10000px;
}
-> https://www.screencast.com/t/lYlCHUZl
Please make sure that you clear all cache after you set the code.

Thank you!

Hi,

Please try this custom css
.sf-menu li:hover ul, .sf-menu li.sfHover ul{
z-index: 999;
}
Set the code in Theme panel>Custom code> Custom css
Please clear all cache after you set the css.

Hope this will help you!
Thank you!

Hi,

Please make sure that you have install the theme according to our guide -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please notice that the speed of your website depends on how well your site is optimized.

Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/

There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

Thank you!

Hi,

I have checked your website and I saw that you have some errors through your console as you can see here -> https://www.screencast.com/t/s4FdpP68 First of all, please remove all of the untested plugins because I saw that you are using something like this, clear all the caches, purge CDN files and check the results. After this, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access.

Thank you!

Hi,

Since Newspaper v9.7 the child theme is working only for the functions.php and style.css files.

I’ve checked your post and now is working correctly with that single post template -> https://www.screencast.com/t/PcC5285yV9

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

What is the Cloud Library and How You Should Use It? -> https://tagdiv.com/what-is-the-cloud-library/

Basics: Using the tagDiv Composer Front-End Page Builder -> https://tagdiv.com/tagdiv-composer-page-builder-basics/

If there is still a problem, please provide some more details an some screenshots.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
– https://www.rankya.com/wordpress/how-to-fix-index-coverage-issue-server-error-5xx/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder

Thank you

Hi,

Please make sure that you clear all cache after you make this changes, in this way, you’ll see the changes.

Thank you!

Hi,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Hope this will help you!
Thank you!

Maybe the cache is causing the mobile theme to not work or apply properly. There are cases when the mobile theme doesn’t work for some pages, applies on desktop, etc. With the super cache plugin the mobile will work properly, but with other caching plugins or services there could be problems unfortunately.

Hi,

Please make sure that you still have that page/post, also please check the page/post url and save the permalinks -> https://www.screencast.com/t/QdofmGTW after that clear all cache and try again.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Did you try the above suggestions?

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please provide some more details and some screenshots about the problem you are facing.

Thank you!

Hi,

Indeed there seams to be a problem using child theme and templates for post, we’ll make some investigations and we’ll try to fix this problem as soon as possible.
Please make sure that you are using the child theme from the Newspaper package that you have currently activate, if this is not working, please deactivate the child theme and clear all cache.

Sorry for the inconvenience!

Hi,

Looks like this for me, I checked the homepage, category pages, post pages
– http://prntscr.com/o0s89a – http://prntscr.com/o0s8bv – http://prntscr.com/o0s8f3
I believe that is how you want it to look. Maybe it was a cache or browser cache issue for you.

Thanks

Hi,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also if you want the builders to work as before the Newspaper v9.7 you need to replace the tdc_map.php from v9.7 with tdc_map.php from v9.6 the path for this file is in wp-content>plugins>td-composer>includes>tdc_map.php

Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If the problem is still there, please provide some more details and some screenshots.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Also if the page was build using tagDiv Composer use only this builder on that page, if you use WPBkery on the page edit it only with WPBakery.

Thank you!