Search Results for 'cache'

Hi,

Please clear the browser cache and check the results. Go in the browser settings and clear it. Press Ctrl+Shift+F5 to refresh a page as well. Let us know if there still is an issue.

Thanks

Hi,

Please clear all your caches and purge your files if you use CDN.
Also if you use child theme please switch to the main theme and see how it goes.
Let us know.

Thanks!

Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Let us know if the author link still does not link to the author name

Thanks.

Hello Ryan,

Please switch to a wp default theme and check if new posts show up in that theme as well. I suspect a caching issue.
Please only use wp super cache and these settings
https://forum.tagdiv.com/cache-plugin-install-and-configure/ and the cdn settings:
https://forum.tagdiv.com/cloudflare-cdn/

Thanks.

Hello SuperArmySoldiers,

Try to save again your Theme panel, clear all the caches and check the results. If the problem is still there, you should re-install it the theme via FTP way because this is the surest theme method. The problem with the search button should disappear.

Thanks for your understanding!

Hello,

We know of 3 possible causes for this issue.

1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.
You need to edit the page with the builder it was initially created with. Do not edit a page with tagdiv composer if it was not originally built with it. If you created your page in visual composer and then switched to our own page builder, you will have to re-create that page

Thanks

Hello,
Please make sure you use the latest version of the theme (8.5.1) if not please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then please disable and delete the multi-purpose plugin and then install it again from the new theme package you download from envato.
Also please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please check your cache. Only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and the cdn settings:
https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello unudadomain,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results. Also, make sure that you are using the latest version of the theme.

Thanks for your understanding!

Hello HaitiLiberte,

Do you think it’s normal to use the latest version of WordPress (4.9.1) with an outdated version of the theme (6.6.5)? You should update the theme via FTP way because this is the surest method in this case. Clear all the caches and check the results. Also, before each theme update, you should make a full backup to your database to avoid losing all your data.

Thanks for your understanding!

Hello,

This most likely is caused either by plugins or by blocked files from your host.
please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please contact your host and ask for any blocked files on your install. A common file getting blacklisted is admin-ajax.php as there are many requests to this file.

Thank you!

Hello,

Please provide some useful screenshots with this issue because I cannot recreate it. It seems to work as expected at my end. Make sure that you are using the latest theme version, remove all of the untested plugins if you are using something like this, clear all the caches and purge all CDN files if you are using the Cloudflare system.

Thanks for the message!

Hello Mark Clifford,

Please try to make a new clean install from scratch via FTP way, remove all of the untested plugins, clear all the caches and check the results. Also, this error might appear happens due happens due to an inadequate version of your browser. Ensure that you are using the latest version of it without any extensions which cause some unknown issues. Purge all CDN files if you are using the Cloudflare.

Thanks for your understanding!

Hello artyks,

Please notice that the Live ECC editor from TD Composer works as expected, without any problems. I have tested it again and returns no errors. Try again and if you are using some untested plugins you should remove all of these, clear all the caches and purge all CDN files.

Thanks for your understanding!

Hello Benji,

I have inspected your source page and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. First of all, please remove all of these and leave the theme to be clear, without these untested plugins, clear all the caches and check the results. Notice that is the first step for WordPress debugging.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello brunino74,

It seems to be a conflict between two or more plugins and that’s why you bring this errors, sorry! Try to disable all of the untested plugins, clear all the caches and check the results. Also, if the error persists you should re-install the theme and plugin via FTP way because this is the surest method in this case. Also, check the system status parameters from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hi,

You can upload the screenshot on a free image hosting service and paste the link to the image here, we will take a look. We have tested the theme and composer with the Safari browser, there should not be any issues.
Try deactivating all browser extensions if there are any, clear the browser cache as well.

Thanks

Hello thoughtful,

Try to make the same changes fro Newsmag because the files are the same. Clear all the caches and check the results.

Thanks for your message!