Search Results for 'cache'

Hello LCale,

Please make sure that you have cleared all your caches, purge CDN files and check the results. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hello dap4890,

Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit our requirements. Also, if the problem is still there, you should contact the hosting provider, tell the problem and ask for some information regarding this issue because it is possible that this issue is caused by your dedicated server. Ensure that you have increased all the system status parameters, clear all your caches, server cache and check the results.

Hope this help and let us know how it goes!

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

This could be caused by a plugin or plugin conflict so please disable all plugins except Visual Composer, clear cache and reset cdn files if you use it to rule this out, and see if the problem is still there. Please also check any custom code you might have added to the theme panel or to the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thanks

Hello Cstenzinger,

I have checked your website and I saw that you have some errors in your Console and also, you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Try to revert the theme to a default state, without any additional customization and check the results.

Thanks for the message!

Unfortunately debugging is not an easy process but it should not take up to 8 or 10 hours. You deactivate plugins, clear cache and reset cdn files or disable the child theme in 10 minutes tops. What is taking 10 hours?
If by making the steps I provided above did not do it, then please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank you!

Hello femprez,

You should try to make a new clean install from scratch via FTP way, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. I do not know what settings you made, sorry! Probably you break the site. Make a full backup to your database and make a new clean install from scratch.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

If the issue is only on your pc, then you should check for any anti-virus/firewall, update the browser or clear the browser cache/ install a new browser.
If the theme and WP works on another pc then you should check your own pc for issues.

Thank you!

Hi,

Please check in Theme panel->Theme colors maybe there is a white color set on the menu items – https://www.screencast.com/t/ULSvYTlY creating this result or any custom css code you might have added in the theme or using in other way. Also you could try disabling all the plugins except Visual composer, clear the cache and see if the problem is still present.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please contact your host and check any caching settings on your site as the random posts are heavily affected by cache.

Thank you!

Hello

I have checked your website and I saw that you have some errors in your console as you can see here -> https://www.screencast.com/t/qCnAxWYGiS8 These type of errors could come from your untested plugins which might interact with the theme core files and cause a lot of unknown issues. Try to disable all of these, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled wit the theme packet and rule out any conflicting plugins. If the problem is still there, you should make a new clean install from scratch via FTP and check the results.

Thanks for the message!

Hello srs,

Please follow this topic for a few possible solutions https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header/
If you still cannot install it, though, install it manually via FTP. Oddly when WordPress installed via Server panel, there can be some odd permission stuff, and it sometimes can be a headache.
I have checked your website, and I saw the Analytics code at the left top of your site. Check the Google Analytics field and put in between script tag like this <script>your code</script>. Clear all your caches, purge CDN files and check the results.

Thanks.

Hello,

Please make sure the posts have featured images set tot them and the images can be found in the media library. Then make sure the thumbs are active in your theme panel:
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme: https://www.screencast.com/t/U9e9TGUPrSe

Thank you!

Hello SmilingSun,

Please ensure that you are using the latest version of the theme, installed via FTP way, remove all untested plugins, use only required plugins, clear all your caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello dap4890,

Please ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Check your system status and increase the parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if the problem is still there, please try to make a new clean install from scratch via FTP way, clear all your caches and install only the plugins that come bundled with the theme packet and check the results.

Thanks for your understanding!

Hello Zack,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? Firstly is loaded a default font/settings and then will appear your custom font/settings/custom CSS. This behavior appears when you have additional customization through custom CSS code and also, I suppose that you are using the Speed Booster plugin. Please notice that the CSS are working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello Girltrotteuse,

It may be a js error that causes the theme lazyload animation to break and cause all images to get an opacity of 0 thus making them transparent. Try to disable this from Theme panel, like this -> http://screencast.com/t/dlNbhT0QO1 Please disable all plugins except Visual Composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also, if the problem is still there, you should provide your website so I can take a closer look inside it.

Hope this helps and let us know how it goes!

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

We do not see any such issues on our end. If you still have trouble with this please provide a link to your site so I can inspect it

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!