Search Results for 'cache'

Hello,
Ajax errors are usually due to js errors: http://screencast.com/t/4jYdbMwZn
This can be caused either by a plugin or the modification you made. First try it without plugins disable all of them except visual composer, clear cache and reset cdn files. The check again. If the problem is still there, it means your code needs adjusting.
I hope this helps.
Thank you!

Hello Bemarketing,

Please ensure that you are using the latest version of the Visual Composer which come bundled with our theme 4.11.2. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that Visual Composer is fully tested with our theme and work perfectly.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello manjiri,

Please notice that our system is based on cropping and not for resizing of images. Our cropping system to center to top. Please notice that the cropping system of our theme is the same for all featured image and this will crop the image from center to top. Please notice that you cannot change very easy this system and if you want this, please notice that is not a simple task and involve custom work. If you want to better understand this process, please check this topic here -> https://forum.tagdiv.com/topic/resize-thumbnails-to-proper-size/
If you need more assistance in this regard please provide your website URL so I can inspect it closer. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello momo,

I have done a lot of tests in this regard with as Administrator, Subscriber, Author and this option seems to work like a charm. Please ensure that you correctly set this option from here -> http://screencast.com/t/Q2Ve9039zlWf
Make sure if you are using the latest version of the theme (and required plugins) and also, the latest version of WordPress (v.4.5.3).
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello GadgetViper,

Please notice that until now we do not have any bad reports in this regard and we cannot provide any response in this case because I cannot recreate this issue, sorry! Please ensure that you are using the latest version of the theme and required plugins (Visual Composer 4.11.2 and Social Counter 4.1) and also, the latest version of WordPress (v.4.5.3). Clear all your caches and check again.
So, if your problem is still there, please try to switch your theme to a default one and check the behaviour in this case. For more details, you can make a mini-video so I can see what happens this problem.

Thanks for your understanding!

Hello,

Page speed is a very personal thing and can depend on lots of variables starting from the host and all the way down to the plugins that you use. Plugins play a very big role in page speed. so please test it out with all plugins disabled excepot visual composer and wp super cache, clear cache and reset cdn files. Then test again and see if there is any plugin slowing you down.
Based on your pagespeed score you get pretty high scores. You get 87 points on desktop and our demo gets 89. The difference is very small between the 2.
The first load however takes quite a bit of time so unfortuantely there is little you can do from this side as the first load can only be adjusted from the server. Here is an example from drupal: https://www.drupal.org/node/526092

I hope this helps.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. then use this guide to fix the images: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Let us know how it goes.
Thank you!

Hello,
Please upodate your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update your theme plugins by disabling and deleting files for your current plugins and installing the ones provided inside the theme package
If the problem is still there after the update, please also disable all plugins except visual composer, clear cache and reset cdn files.
Let us know if you still have trouble with this.
Thank you!

Hi,

Please disable all your plugins except visual composer, clear cache and reset cdn files. This is most likely a plugin conflict. Also try to identify what is different in that particular category if plugins are not the cause. Please provide a link to your site if the problem is still there so we can investigate.

Thank you!

Hi,

@Maurice Please follow this topic https://forum.tagdiv.com/topic/problems-with-tagdiv-social-counter/ and if you still have issues with the social counter after that, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the issue.

@Solstyce You could have a hosting cache that comes directly from the server as I see this is a trending habit of hosting providers. Please contact your host and ask about any caching that could be in place and ask a clear if it;s possible. Alternatively wait a bit until it clears itself. Maybe it already did at this time. Please let us know if you still have problems with this and provide a link to your site so we can inspect it.

Thank you!

Hello GuideMoba.Com,

First of all, please try to disable all the active plugins and leave just Visual Composer to active and Font Awesome 4 Menus, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins and after that, please ensure that you have correctly set it the Font Awesome 4 Menus, corresponding on with our documentation here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/ Please notice that this type of plugin is fully tested with the theme and it seems to bring best results in this regard.

Hope this helps!

Thanks for your understanding!

Hello roca01,

Please try to check and this field from your Theme panel->Mobile Settings, like this -> http://screencast.com/t/7jMHyP6v26w and try to set from there the mobile menu. Please ensure that you have cleared all of caches and test it again and check the results.

Thanks for your understanding!

Hi,
This is most likely a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test your categories again.
Let us know how it goes.
Thank you!

Hello drae,

First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
I have checked your website in the mobile mode and I saw that you have the Chinese symbols instead of social icons and mobile menu. Usually, this kind of error appears when using CDN or loading fonts from a different source.
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps.

Thanks for your understanding!

Hi,
How can I test a block from visual composer without visual composer? The blocks in our theme can only be used with VC. If you have problems with the pagination please disable all your plugins except VC, clear cache and reset cdn files. You could have a plugin conflict that is affecting the pagination.
Thank you!

Hello indebuurt,

Far as I know, this type of problem has been fixed in the meantime. Please ensure if you are using the latest version of the SEO Yoast (v.3.3.2) Also, please try to update the theme to the latest version of it (Newspaper 7.1.1), clear all your caches and test it again and check the results. For more references for this, please consult here -> https://github.com/Yoast/wordpress-seo/issues/4328

Thanks for your understanding!