Search Results for 'cdn'

Hello,
That is done from the cdn server IF you use one. If you do not know how to reset it , you most likely do not use one so skip that part.
If after the disabling of the plugins and clearing of cache, the site is not up properly, you should try to make a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ to make sure all the theme files are properly in place on your server.

Let us know how it goes.
Thanks.

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Then try to reinstall the theme properly by using this guide:https://forum.tagdiv.com/install-via-wordpress/
Also please check your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello awoodhams,

I have inspected your homepage and I did not saw any problem with this page. Everything seems to work as expected. Clear all of your caches, purge all CDN files and check the results.

Thanks for your understanding!

Hello hanakousuke,

Strange. Probably you have some caches on your server and that’s why your changes are not loaded. Request to clear all the server caches to your hosting provider, purge all CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello,

It seems you have a redirect on your author link. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello @schauvin and @pedromantovani,

I recommend you to make to make a full backup to your database and then, update the theme to the latest theme version which is 8.0 via FTP way and check the results. Clear all the caches and purge CDN files. If you are using some untested plugins which can interact with the theme core files, you should remove all of them and leave just only required plugins to be active and check the results. Also, check your dedicated server to be according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello,

It seems there is a problem people are facing with this issue but the visual composer team claim the option workds properly so we can assume it’s not a bug in the visual composer code but rather something else affecting it.
This could be a plugin conflict so please disable all plugins except the visual composer and woocommerce, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

It seems some of your images have been forced to show in a size of 1 x 1 px. That is why they do not show up. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it.
Then test your images again.

Thanks.

Hi,

It could be a plugin conflict though.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still present after disabling plugins and clearing all caching, then please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hi,

For me your website is loading very fast, despite what the test is saying. Sometimes that is the case
– https://www.screencast.com/t/hJgG306yGIB3
– https://www.screencast.com/t/Llp6Jyqpwq
Please note that when testing the website it is recommended to disable all unnecessary plugins for a more realistic result. Some plugins can have a negative impact on page speed.
Here you can find more advice in this matter
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cloudflare-cdn/
Also you can search the forum, there are many tutorials and information regarding speed optimization.

Thanks

Hi,

First off, please make sure the FORMAT is enabled in the screen options: https://www.screencast.com/t/Op0H6SXmMyb
If this is not the case, we have seen plugins disable theme options before so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Then check for the option again.

Thank you!

Hi,

There could be a plugin conflicting with the theme.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Then test the indexing again.

Thank you!

Hello,

Please also test this on a wp default theme. It does not seem to be a theme related issue. Our theme does not add any extra cdn’s to your install.

Thank you!

Hello,

If you did not change anything, then nothing should have happened, but people tend to leave automatic updates on so your plugins most likely got updated since then and a plugin update caused the issues. Nothing happens all of a sudden without anything changing. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please try to re-save your permalinks and disable all plugins except the page builder, clear cache and reset cdn files.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

It is a simple plugin conflict. We see plugins remove theme options all the time.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it.

Thanks.