- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
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Hi
Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again. Also make sure that you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi,
I noticed that the FB social counter does not update immediately even when the page is refreshed manually. Is this how it works? Here’s my setup:
Web server: Nginx + PHP-FPM (v7)
CDN: Cloudflare (Free)
The FB social counter would update after several hours. I tried restarting Nginx and PHP-FPM but it did not force update. I also purged all the files from Cloudflare and put it in development mode to prevent caching. Still the FB counter does not update when I refreshed the page. I even bypassed Cloudflare entirely so that requests would go directly to the server. Still, the counter did not update.
Another issue I experienced was getting the access token using the “Get Access Token” script. It does not get anything at all. I had to manually get the token from https://developers.facebook.com/tools/explorer/145634995501895/
Thanks
Hi,
On my mobile devices I cannot see the issue only on the browser emulator. Please try to disable all plugins except visual composer, clear cache and reset cdn files. Then test the menu again. if the problem is still there, please try to activate the main theme as you may have some code in the child theme that could affect the header.
Let us know how it goes.
Thank you!
Hi,
Please try to do a clean install of the theme. Download the latest theme version form envato and follow this guide to install it via ftp: https://forum.tagdiv.com/install-via-ftp/
Then please disable and delete files for your version of the social counter and install it from here afterwards: http://screencast.com/t/epBpvqGTev
If you satill have trouble with it, please disable all plugins except visual composer, clear cache and reset cdn files if you use it as plugin conflicts can also affect the counter.
Let us know how it goes and if you still have trouble with this, contact us via email at contact@tagdiv.ocm and provide wp-admin so we can investigate.
Thank you!
Hi,
I have tested this on my end but could not replicate it. The 404 is provided if you do not add the full url path. you need to add it like so:
https://www.instagram.com/cocacola/ – result: http://screencast.com/t/o0TVhUQPAs
If I add it like you suggest: instagram.com/cocacola/ -the result will be wrong: http://screencast.com/t/WpgWoHSAd
The social fields need the full url.
If you have issues when adding the full url, please try to disable all plugins except visual composer, clear cache and reset cdn files. Then check the social network fields again.
Thank you!
Hi,
OK,It seems something went wrong. Please reinstall the theme via ftp (clean install). You will not lose any content as it’s kept in the DB. Please use this guide: https://forum.tagdiv.com/install-via-ftp/
After you install the theme, please check your system status from the here: http://screencast.com/t/Bz2z8sLsynjI and make sure you get set all parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
After that please disable all plugins except visual composer and clear ALL caches. including a cdn or server cache.
Now test your site again and see if there are still problems. If there are, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login ind investigate. Also include a link to this topic.
Thank you!
Hi,
The disappearing images are most of the times caused by a plugin conflict. Unfortunately not all plugins work with our theme so please disable all plugins except visual composer, clear cache and reset cdn files. Then check your images again. Let us know if you still have trouble with this.
Thank you!
HI
I assume this happens because of child theme so try to deactivate it, clear all caches, purge cdn files then test again.
Let us know how it goes.
Thanks!
Hi,
Sorry but this falls beyond what the theme support can offer you. Customization is not covered by the theme support. Maybe you changed something that affects the images or maybe you have a plugin conflict that make the images break .Please disable all plugins except visual composer, clear cache and reset cdn files.
Also for the code to work, you cannot simply change the image size without defining a new thumbnail for it. This is done with the theme api: https://forum.tagdiv.com/td_api_thumbadd/
Please note that you will require coding skills for this and theme support does not cover it. If you require assistance for it, you will have to hire a freelancer from sites like studio.envato.com
Thank you!
Hello,
Unfortunately there is no way of changing the menu. There is no alternative menu. What you can do however is improve your site speed by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
Also the scrolling problem could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes. and provide a link to your site if you still have trouble with it so we can inspect the problem.
Thank you!
Hi,
If the image is smaller than the limit, then it must be other causes preventing you from uploading images. Please disable all plugins except visual composer, clear cache and reset cdn files. This should rule out a plugin conflict. Then try your images again.
Let us know if you still have problems with this and if you do please contact us at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic.
Thank you!
Hi,
Please make sure you have version 4.11.2 of the visual composer plugin: http://screencast.com/t/aLRrsPvs
If you already have this version please make sure you clear all caches whether it’s a plugin, cdn or server cache.
Let us know if you still have trouble with this and provide a link to your site so we can inspect it.
Thank you!
Thank you for helping Bogdan B.
specification server overload to day
I do not understand many things. I’m not sure if the information system, web server , and you can customize and edit all the problems I have ?
I will be very glad if you help me.
Thank you very much
Hi,
I have checked your site and you have a js error that is preventing the loading of images. This is mostly caused by plugins. Your images do not load at all on your site.
Please disable all plugins except visual composer, clear cache and reset cdn files.
Then check your images again.
Thank you!
Hi
I’ve checked your site and fond some js errors in browser’s console: http://screencast.com/t/Jnuul1B5Mncp Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again. Also remove any minification for js because in some situation conflicts may appear if you serve a minified js on the page.
Let us know if you need further assistance on this.
Thanks!
Hi
This usually happens because of cache or when the cdn service deliver old some files. Try to deactivate all plugins Visual Composer, clear all caches, purge cdn files if you’re using then test again.
@webcadre the theme is tested and works fine. If you still can’t manage to solve this please provide your site url so we can have a closer look.
Thanks!
Hello,
This could be a caching issue as when you activate the mobile theme it should not show the responsive version anymore. Please clear all caches including cdn or server cache. Please make sure the mobile theme is enabled and please make sure there are no plugin conflicts that interfere with the mobile theme.
Thank you!
Hi
I am not sure why this happens but it could be an issue related with cache memory. When this happens again try to clear all caches,m urge cdn files if you’re using then test again.
Let us know hoe it goes and if the problem persist please provide a link where we can inspect it.
Thanks!
Hello,
This is a js error that is originating from an optimization on your site maybe a minify? or a simple plugin conflict. If you know to have any js optimization, please remove it or if you are not aware of such optimization then please disable all plugins except visual composer, clear cache and reset cdn files.
Then check the mega menu again.
Let us know how it goes.
Thank you!
Hello,
Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and also increase these parameters: https://forum.tagdiv.com/system-status-parameters-guide/
Sometimes plugins can also affect this so please also test the load without any plugins. Disable all of them except visual composer, clear cache and reset cdn files.
Thank you!
Hi
I’ve checked your site and it seems that you’re using V 2.33 of Newsmag: http://screencast.com/t/ENldtIXR4n Please try to update the theme again https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes.
Thanks!
Note that Chrome browser “caches” web pages on their CDN to load faster for web users, and depending on the time to live on your cache on your website you need to clear history in Chrome to see most updated page, especially if using mobile version on iPad, Windows desktop, etc. You can also use the developer mode in Chrome to force reload page.
Some CDN settings can be set too long for indexes which are updated daily/hourly, vs posts/pages updated weekly. This is unrelated to theme and impacts all sites regardless of theme or technology. Tricky!
Now there is a lot of people visit . ( 40000 user visits a day) .
server overload View photos
Hi
I am not sure why this happens as we didn’t got a similar report before. Could you please provide a link where we can inspect this issue? Meanwhile try to deactivate all plugins, clear the cache again, purge cdn if you’re using then test again.
Thanks!
Hi,
Please make sure you do not use visual composer on posts as the mobile theme will not work if visual composer is detected on posts.
If you do not use VC on posts, please deactivate ll plugins except visual composer, clear cache and reset cdn files if you use it.
If you still have problems with this, please provide a link to your site so we can inspect it.
Thank you!
