- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperUsing the Theme Translations with WPML
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello schwalm,
It seems to be a conflict between your untested plugins and mobile theme. I have checked your website and I saw that you are using a lot of untested plugins which could interfere with the theme and generate a lot of unknown issues -> http://screencast.com/t/gYuH2Hy2P3 Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please notice that the mobile theme is tested and do not create this type of behavior for my side.
Hope this helps and let us know how it goes!
Thanks.
Hi,
i tested this and saw the error. This seems to be a js error. This is most likely a plugin conflict.
Please deactivate all plugins except visual composer, clear cache and reset cdn files. Then check your site again. If the problem is no longer there, you need to identify the plugin causing the issue.
Let us know how it goes.
Thank you!
Hi,
Unfortunately i cannot access your site so I cannot say for sure what is wrong. Please disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Also make sure you update your theme by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hi,
Please first try the theme without any other plugins so you can rule out a plugin conflict. Disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the site again. If the problem is still there, something might have gone wrong when installing the theme. Please try to delete it and install it again via ftp by using this method: https://forum.tagdiv.com/install-via-ftp/
Also if you use a child theme, please disable it and use the main theme.
Let us know how it goes.
Thank you!
Hello Guys how are you?
I need ur little support again.first of all latest update of theme was so gud after updation in phone view their is a space after article top ad.please help me out to solve this problem.
Thanks
Reg
Team scoobywooby
site url : scoobywooby.com
Hello themusic20202,
Please notice that this problem is most likely caused by your cache. Please try to clear all your caches, purge CDN files if you are using the CDN and test it again and see how it works. So, if your problem is still there after these, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.
Thank you for your understanding!
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Also remove any auto-optimization tools and then check the menu again. The code got changed quite a bit in newspaper 7 and some tools could not work anymore even if they did in the previous version.
Let us know how it goes.
Thank you!
Hi Greg,
This seems to be a plugin conflict as you have a js error in your console: http://screencast.com/t/LA5gCa1WI
Images are not disaplying as the image animation effect (lazyload) breasks first upon a js error. If you disable lazyload from the theme panel, your images will display again, but the problem will not be solved as other parts of the site that use javascript could also break if you have this conflict. The best thing to do is disable all plugins except visual composer, clear cache and reset cdn files. Then enable plugins one by one and see which one causes the issue.
Thank you!
Hello Marto,
After you send us an email with your credentials at contact@tagdiv.com (wp-admin), please ensure that you have purged the CDN files if you are using the CDN. Also, if your problem is still there please send us an email at our email address. Please provide the link of this topic so we can identify you.
Thanks.
Hello,
This could be a caching issue or a plugin conflict. please try to disable all plugins except visual composer, clear cache and reset cdn files. Then check the fonts again.
Let us know how it goes.
Thank you!
Hi
First: The settings are saved when you make other modifications in theme panel? For example if you change a color or a font those settings are saved? You don’t have to make any changes in ad’s code as the theme will save it in its original form.
Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn file if your using then test the site again. Also check if in browser’s console appear some errors related whit the theme while you’re saving the settings. Usually there should be a 403 or 404 error.
Second: Because you removed the first line from the ad-code the theme does not recognize it as ad-sense code and that’s why those options are not applied. Ad size can be changed only for ad-sense ads and because the theme render your code as a different ad the options are not applied.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
CDN has been disabled and its working now
Hi Catalin,
I deleted my facebook app, and recreated another following the steps exactly. I have also verified that both the visual composer and social counter are up to date.
I do not have a CDN, and I cleared the cache. It still is not working. I have sent you crendtials to the email contact@tagdiv.com.
Thanks,
Hello,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
This is not a script generated by the theme so it’s possible to be generated by a plugin. Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files ten check if the script is still there. The script may also be generated by a code added in a js row if you’re using something similar or an ad code provided by a network different by ad-sense.
Also if you made any custom modifications in theme’s core file make sure that they don’t call/generate this script.
Thanks!
Hi,
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. This is most likely a plugin conflict.
If you still have trouble with this, please provide a link to your site so we can inspect it.
Thank you!
Hello m_kot,
I have checked your website and you console and I saw that you have some js.errors through it and also, you are using a lot of untested plugins which might interact with our theme and create a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please check our demo version and there you can see that the search page is working well.
Hope this helps!
Thanks for your understanding!
Hi,
Both your issues are most likely related to caching. The menus and the icons from font awesome. Please clear all caches either from the browser, a cache plugin, a cdn server or the hosting.
I have tested the font awesome icons and they do not remain after disabling the plugin.
Thank you!
Hi,
This issue seems to be connected to the new version of wp and the htaccess file as this topic suggests: https://forum.tagdiv.com/topic/header-broken-after-update/
Or another case, a plugin conflict: https://forum.tagdiv.com/topic/cannot-modify-header-information-2/
Please try to check your htaccess or disable all plugins except visual composer, clear cache and reset cdn files.
Also if you use PHP 7, please note that this is not yet tested with our theme so it could provide a few errors. if this is the case, please revert to PHP 6.
Let us know how it goes.
Thank you!
Hi,
This issue seems to be connected to the new version of wp and the htaccess file as this topic suggests: https://forum.tagdiv.com/topic/header-broken-after-update/
Or another case, a plugin conflict: https://forum.tagdiv.com/topic/cannot-modify-header-information-2/
Please try to check your htaccess or disable all plugins except visual composer, clear cache and reset cdn files.
Also if you use PHP 7, please note that this is not yet tested with our theme so it could provide a few errors. if this is the case, please revert to PHP 6.
Let us know how it goes.
Thank you!
I notice that you list Font Awesome 4 Menus.
It was useful to have icon in the top menu.
Since the last update, I tested and deactived it and icons still seems to appear! 🙂
http://www.virtualmagie.com/
I might help the community: one more plugin you not oblige to load! 🙂
I deativated also Better Font Awesome and instead of loading these fonts, I used the CDN link provide by Awesome:
https://use.fontawesome.com/aad1c47263.js
Is it OK?
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn. If the issue is still there, please try to edit your pages on a wordpress default theme. If the problem is only on our theme, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Also include a link to this topic so we can identify you.
Thank you!
Hello,
Please make sure you only use tested plugin: http://screencast.com/t/3chTCZNwpkaP and clear all caches including the plugin, browser, cdn or hosting.
Untested plugins can create all sorts of issues.
Thank you!
Hi,
It seems your site does not use thumbnails at all. It uses the full size images. Please disable all plugins except visual composer, clear cache and reset cdn. the regenerate thumbs again and see the results. A plugin could be interfering with the thumbnails.
Let us know how it goes and if you still have trouble with this send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue.
Also include a link to this topic so we can identify you.
Thank you!
Hello jkellerer,
Please ensure that you have right followed all the steps in this regard according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and also, please ensure that you are the latest version of the theme and our plugins (Visual Composer 4.11.2 and Social Counter 4.0), clear all your caches, purge CDN file is you are using CDN and test it again. So, if you problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect it closer the setup page. Also, please provide the link of this topic so we can identify you.
Thank you for your understanding!
