Search Results for 'cdn'

Hello bowman9991,

Please notice that our theme has been tested with all type of browsers and it does not seem to appear this type of issue. Please try our demo here -> http://demo.tagdiv.com/newspaper/ and see this error do not appear on our demo. This is the original behaviour for our theme…so, please try to check all your theme settings and you should try to revert all of them to the default state to rule out any errors. Please notice that as long as this error does not happen for our demo means that the problem is on your side. As a verification, please try to make a new fresh install and check if this problem appears or not. Also, if you are using the CDN, please try to purge all CDN file, clear all your caches and test it again.

Thank you for your understanding!

Hello,
If you still have issues with this after you disabled all plugins except visual composer and cleared cache (and cdn) please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue and provide the proper solution.
Thank you!

Hello pbast, Kayra,

Please try to do a fresh install for your side, clear your old version and install again the latest version of the theme only via FTP and ensure that you have fully updated the entire theme, without any errors. Also, please updated again all your plugins, clear all your caches, purge CDN files if you are using CDN and test it again. I have checked on my side and everything seems to work as properly. Please notice that the problem is on your side and not come from the theme.

Hope this helps and let us know how it goes!

Thanks.

Hi,
Please make sure you deactivate all other plugin except visual composer and clear your cache and CDN files if you use it. Then please activate the mobile theme first. We will also investigate this issue further.
Let us know how it goes.
Thanks.

Hi,
Please make sure you use version 4.0 of the plugin and then follow every step presented here carefully: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ After you set it up clear your caches from the plugin and from a cdn server if you use it as the counter is affected by cache.
Let us know how it goes.
Thanks.

Hello kanstan,

Please notice that, until now, we do not have any bad reports regarding on this case with background-color. Please ensure that you have removed all your untested plugins and leave just installed only the theme plugins. Try to purge your CDN file if you are using the CDN, clear all your caches and test it again.

Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn file to rule out a plugin conflict. Then check VC again. Let us know how it goes.
Thanks.

Hi,
Please make sure you use the latest version of woocommerce and the theme and disable all other plugins except visual composer and woocommerce, clear cache and reset cdn files. Then test again.
Let us know hoe it goes.
Thanks.

Hello mike6209,

So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to update your theme VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that all your panel settings were loaded in the MySQL database and you will not lose these settings. Also, if you have others customization through code, please notice that the latest update will overwrite these files and you will lose these customizations. So, if will have the backup, then you will have to re-add all your customizations for the latest update until you will achieve as you wish. Please check our change log here -> http://themeforest.net/item/newspaper/5489609 (check the bottom of the page) and there you will find what kind of modifications were made in our new update.

Thank you for your understanding!

Hi,
The mega-menu option does not require any plugin nor screen options. it should be there by default. Please deactivate all plugins except visual composer, clear cache and reset cdn files. If this does not fix it, please try to activate the main theme if you use a child theme. Or maybe the theme installation was faulty, then you need to do a fresh install via ftp: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

Hi,

1) This seems to be gone now. It is a common issue created by cache either a caching plugin, a cdn or server cache. It got cleared/updated so now it displays properly. The issue was the old css file being served from the cache.

2) I’m not sure exactly what the error says as we do not speak your language :). Try to activate it again and translate the error message for us so we can tell what is going on.

Thanks.

Hello stavrosgian,

So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to update your theme VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that all your panel settings were loaded in the MySQL database and you will not lose these settings. Also, if you have others customization through code, please notice that the latest update will overwrite these files and you will lose these customizations. So, if will have the backup, then you will have to re-add all your customizations for the latest update until you will achieve as you wish. Please check our change log here -> http://themeforest.net/item/newspaper/5489609 (check the bottom of the page) and there you will find what kind of modifications were made in our new update.

Thank you for your understanding!

Hi,
I’m not sure exactly why the speed is so slow on your site, as our live demo gets a 73 score: http://screencast.com/t/6hly7k8hmA
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. Thre is something altering the results.
Please follow this topic to improve general page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
A note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Hope this helps.
Thank you!

Hi,
This issue is caused by caching. You updated recently but the old style.css is still cached and served instead of the new file. Please clear all caches from the cache plugin, browser, a cdn server or hosting cache you might have.
As for the mobile theme, please read this topic to learn more about it: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hello elgade,

Please notice that this behaviour is not okay for your side and this problem might be caused from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
I have tested smartlist 2 and it displays properly just like on our live demo: http://demo.tagdiv.com/newspaper/smart-list-style-2/
This is most likely a plugin conflict so please deactivate all plugins except visual composer, clear cache and reset cdn files. The test your smartlist again.
Thank you!

Hi,
For some reason the css does not apply to the other titles. Please try this without plugins. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the smartlist again.
Let us know how it goes.
Thank you!

Hi,
The theme adds this css to the alt text inside the logo:
.td-visual-hidden {
border: 0;
width: 1px;
height: 1px;
margin: -1px;
overflow: hidden;
padding: 0;
position: absolute;
}
For some reason this is missing on your site. If you add this code the alt text will no longer be visible but this should be there by default. Please disable all plugins except visual composer, clear cache and reset cdn files. There is most likely a plugin that interferes with the css.
Thank you!

Hi,
These issues are most likely plugins that are not compatible anymore in version 7 of the theme. The theme got improvements especially in the speed insights. You can try to disable all plugins except visual composer, clear cache and reset cdn files. Then check your site again to see the results.
If you still want the previous version, please make a request at contact@tagdiv.com and we will provide it there. Please also include a link to this topic so we can identify you.
Thank you!