Search Results for 'cdn'

Hi,
In order to fix thumbnails, please make sure you have thumbs active in the theme panel: http://screencast.com/t/fzvX59kfx and then use this guide to fix them: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
For the bookmarklet, please make sure you do not have a plugin conflict on your site by disabling all plugins except visual composer, clear cache and reset cdn files if you use it.
As for the google analytics code, please just insert the large part of the code, not the small one. Please follow this topic: https://forum.tagdiv.com/topic/analytics-entry-in-theme-panel/#post-97773
Thank you!

Hi,
The multiple issues on your website are most likely caused by plugin conflicts. If you check the search that is not working as well and that is a definite sign of plugin conflicts. Please deactivate all plugins excepot visual composer, clear cache and reset cdn files (you need to clear all caches even the server cache if there is one). And check your site again without plugins to see if issues are still there. If they are, it menas that the theme was not properly updated and you need to remove it and make a fresh install.
Let us know how it goes.

Hello vipcomm,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring the website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
Please try to disable all plugins, and clear all caches browser, plugin, cdn or hosting and then check again.
Thank you.

Please also try this without any plugins. Disable all of them except visual composer and clear all caches. That means the caching plugin , a cdn server if you use it, or the hosting cache if this is the case.
This will rule out a plugin conflict.
Thank you!

Hi,
1) First try to disable all plugins except visual composer and bbpress/buddypress, clear cache and reset cdn files. These css issues are usually plugin compatibility issues. If the problem is not fixed, please send us a link to your forum that has the issue so we can inspect it.
2) If you are referiing to the author card, then here is how we did it: https://forum.tagdiv.com/author-card/
Thanks.

Hello,

@elocuent if you use the mobile theme, the translation will have to come from the theme panel and not other plugins. Please load a translation from here: http://screencast.com/t/nx4b5l6QB result: http://screencast.com/t/c0V7WjlZOra

@Cybergh0sT
Please disable all your plugins except visual composer and clear all your caches that means the caching plugin, a cdn server or hosting cache. Then check again.

Thank you!

Hello firethreedesigns,

Please try to disable all the plugins, leave just Visual Composer to active, clear all caches, purge CDN files and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It could be a plugin issue that causes this.
If you need more assistance in this regard because your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the problem. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thanks.

Hello ddvnn,

Until now, we do not have any bad reports in this regard. Do you have some custom modifications in this regard which affect this thing and you are not aware of them? Please provide your website URL so I can further inspect it closer and also, so I will be able to provide a more accurate response. First of all, please ensure that this problem does not come from your untested plugins which might interact with the theme and create a lot of unknown issues. Try to disable all the active plugins, leave just Visual Composer to active (v. 4.11.2), clear all your caches, purge CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. A plugin could be the cause of this. Or if you have any custom css code or custom modification to the files, please remove them in order to see if it does not affect the padding. (I see some modification to the module 18 from the css in the theme panel. Please remove the custom css in your panel and check the images again)
Thank you!

Hi,
Please make sure you copy all the files in your patch. I just tested it again and it works as expected. Copy over all the files and replace the destination files and then make sure you clear any cache from plugins, cdn or hosting
Thank you!

Hello eemskrant,

Until now we do not have any bad reports in this regards, sorry! Please ensure that you have fully installed your theme without any errors. To be sure, please try to do a clean install only through FTP because this is the surest method in this case. Also, I recommend you updating your theme to the latest version (7.0), according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, you can check this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643 So, clear all your caches, purge all CDN files if you are using CDN and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hi,

@Thisguyhere,
It’s the same problem as above, Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Thenn check your homepage again without the plugins.

@Andrei,
There is no other way to install a demo besides the theme panel. Please try to install a different demo and then install the classic blog. If this fails, maybe the customization you made broke some parts of the theme so please also do a clean install via ftp and start fresh. Your content will not be lost as it is kept in the database.

Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. You may have a plugin conflict that causes this.
let us know if the problem is still there.
Thanks.

Hello valerianidesign,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring your old website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

If your need further assistance in this regard, and if your problem is still there after these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide your FTP access so we can deeper inspect it closer your website files. You have to provide the link to this topic on the mail so we can identify you.

Thank you for your understanding!

Hi,
Unfortunately I could not access your site as it requires registration.
The issue you are facing is most likely caused by a conflicting plugin as our theme is compatible with the latest version of WP. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the site again and let us know if the problem is fixed.
Thank you!