Search Results for 'cdn'

Hello Javier,
This usually happens due to low memory. Please use this guide to increase your memory allocation: https://forum.tagdiv.com/requirements-for-newspaper/
Plugins can also be a possible cause so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Something is setting that property to the body of your website, I can’t tell exactly what where it is coming from. It also sets a height value for the body.
These are not coming from the theme. The theme does not align the whole body, each element has design of it’s own.

If you are not using any CSS code in the theme panel or use a child theme, then maybe it is a plugin. That would be easy to tell, deactivate theme all (except theme plugins) and check if the issue is fixed. Maybe clear the cache as well, also purge CDN files.
Or maybe use another code to deny this one, but that may lead to other issues. You could give it a try

body {
text-align: initial;
}

Thanks

Do you use Cloudflare and rocket loader by any chance? Using Cloudflare will not be a problem, but the rocket loader may cause problems. We recommend that is is kept disabled
– https://forum.tagdiv.com/cloudflare-cdn/

Try disabling it and check if the same happens.

Hi,

I have inspected your website and the Social Sharing icons seem to be correctly aligned, as you can see here -> https://www.screencast.com/t/QuU0XeGlIsHt This problem appears from your caches or CDN. In the future, if it will reappear you should clear all of your caches, browser caches, purge CDN files and check the results.

Thanks for the message!

Hello,

You have js errors in your browser console. The most common issue regarding js errors and disappearing images is a plugin conflict.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

This fixed it for most users that faced the same issue.

Thank you!

Hello,

You have js errors in your browser console. That is why the lazyload animation broke and no longer shows the images: https://www.screencast.com/t/ij44jXtScr
The most common scenario for such errors is a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Unfortunately even if it is indeed a theme bug, we have not discovered it in any of our tests. Maybe it is a specific scenario in which this happens. We will need to access your sites and investigate in order for us to do anything about it.
Please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel access so we can login and investigate this issue directly. It is most likely a setting on your host/cache/cdn but we will need to make sure it is not something else.

Thank you!

Hi,

Do you have any caching or use CDN? try to clear them if so. That usually solves this kind of issues. Also try to change the button style of the socials in the theme panel. Let me know.

Thanks

Hi,

If this is your website, there are some mixed content issues at first sight
– https://www.screencast.com/t/1Wx8Ujhvn3lB
They are referring to some fonts you are using on the website and could influence loading speed.

Also plugins may slow down the website, try as a quick test to deactivate theme all, leave only theme plugins active, check before and after loading speed.

I see you have both page builders active, that would have a large impact on loading speed. Deactivate the one you don’t use. We recommend that users use the tagDiv composer, we constantly try to optimize this builder. Try as a test to deactivate WPBakery, check the results.

Install a caching plugin or use free Cloudflare. We recommend WP super cache as a caching plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Or use Cloudflare with these settings
– https://forum.tagdiv.com/cloudflare-cdn/

Thanks

Hello Maggie Lauh,

Clear all of your caches, purge CDN files if you are using the CDN system and check the results.

Thanks.

Hello MOKANA,

Yes, it’s correct! After this, you should clear all of your caches, purge CDN files and check the results.

Thanks for your understanding!

Hello cyberking,

Please ensure that your caches have been cleared, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the CPanel access for more further investigations. Copy/paste the link to this conversation so we can quickly identify you.

Thanks for your understanding!

Hi,

Probably just a cache or CDN issue. Clear all if you did not already, as well as browser cache. Also if you have a child theme deactivate it as a quick test. Maybe you modified theme files in the child theme, and those are causing the problem with the new theme version.

Thanks

Hi,

Seems that also you are missing all the WordPress editor options
– https://www.screencast.com/t/ZY0faKZPtO
Does the issue happen in a new page or only for that page? try to clear all the caching you have, also CDN if you use that. Clear the browser cache or force refresh the page when editing (Ctrl+Shift+R). Let us know.

I see the same happens, try to clear any caching installed and purge CDN files. I tested it again, the description you set manually should appear in the page source
– https://www.screencast.com/t/BecSfW8L5P
– https://www.screencast.com/t/Db0Cka3hRvMs
In your case the same description is displayed and picked by the socials
– https://www.screencast.com/t/abi9HvOe

Hello,

I have tested your site on both android and ios but it displays fine. Please provide more details to what exactly is not working as I cannot see any issues.

Side Note: do not use rocked loader from cloudflare. Use this guide to set it up properly: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!