Search Results for 'cdn'

Also, the images could be affected by a js error. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello pakdefense,

Please check this section from here -> https://www.screencast.com/t/W3ggSqNV and tell me if you have any link tag. Make a screen and provide it here. Also, clear all the caches, purge CDN files and check the results. (press CTRL+SHIFT+R)
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page.

Thanks for the message!

Hello Ginfox,

I saw that you are using the Rocket Loader which is the untested plugin with the theme and which cause some problems with the theme. Please check our demo and you will see that error will not appear. I have checked your source page and I saw this -> https://www.screencast.com/t/4UKi5JiaKKM Your CDN configuration could be the problem. Check our documentation from here -> https://forum.tagdiv.com/cloudflare-cdn/

Hope this helps!

Thanks for your understanding!

Hi,

Could you provide a link to the website so we can take a look?

Do you use the mobile theme plugin? Does the error display at all times if you check in the browser inspector console?

Seems like a conflict with a code entered somewhere in the theme files or theme panel, or loaded by a plugin.

Are you absolutely sure that you deactivated all plugins (except theme plugins), all code added in theme files and in theme panel, deactivated the child theme if used, cleared cache or CDN if used. Remove any theme modifications you might have made.

Hi,

Please check here -> https://www.incapsula.com/cdn-guide/what-is-cdn-how-it-works.html

Thanks.

Hello mayaguez,

After you have made these changes, ensure that you have cleared all of your caches, purge CDN files and check the results. Please keep in mind that I have tested on my side and everything works as expected.

Thanks.

Hi,

Do you use any caching or CDN? try clearing those if possible. Clear browser cache as well or check with a different browser, or use incognito mode.
That should refresh the data.

If there is still a problem, send us an email at contact@tagdiv.com and provide admin access so we can take a look. Include a link to this topic in the email.

Thanks

Hello,

Unfortunately there is no one solution to fit all issue. This error can be caused by a whole number of issues. It has to be investigated for each case in particular.
There are a few steps you can take into trying to debug this issue though.
The first one would be to make sure there is no plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ check the system status section of the theme as it will let you know of any major problems that can cause errors on your site.

If all else fails, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

If this dos not do it, please also try to disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello egadgetguru,

Do you have cleared all of your caches? Please do this, purge CDN files and check the results.

Thanks.

Hello tippmidwest,

I have made some changes with the following FB video link from here -> https://www.facebook.com/cocacolaromania/videos/1924796920887203/ and it seems to work as expected. Try to clear all of your caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page.

Thanks for your understanding!

So the single images are still not working as before, try on a new page as a test. Place a single image with WPBakery, set an image and a custom link. Check if that works. Maybe also clear any caching as well as CDN if used.

I made some tests with same version of WPBakery single images and custom links, they seem to work
– https://www.screencast.com/t/w3meqaho
– https://www.screencast.com/t/ltAKVMj5Gt

Hello,

First please make these adjustments in order to be sure you meet the requirements for the newspaper theme: https://forum.tagdiv.com/requirements-for-newspaper/
Then please check your cache plugin and make sure you only use wp super cache. Please check any caching provided by the host and disable it.

For page speed please use the following guides:
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello SMNBLOG,

Maybe you have a strong cache and that’s why does not work. Try to clear all of your caches from the panel, purge CDN files and check the results. Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello GlanzpunktEifel,

All the settings about the menu section can be set up from here -> https://www.screencast.com/t/fF9vMYFyg8 If you will add the Category at the menu, all of the posts from that category should have to be displayed at your main menu. Remove all of your untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello ryehillmedia2018!,

Please try to update the theme to the latest version of it via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Ensure that you have correctly set up the Social Networks from Theme panel. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this conversation so we can quickly identify you.

Thanks for your understanding!

Hi,

From what I can see the website at the moment has functionality issues. There are js errors in inspector console. These seem to affect the header search, all block pagination maybe others as well
– https://www.screencast.com/t/QqquTuHruN

Most issues like this are caused by plugins or code entered in the theme panel, theme files or child theme. Check all of these one at a time.
Deactivate all your plugins except theme plugins as a quick test, temporarily remove codes you entered in the theme panel (ad codes, custom codes, scripts etc). Clear the cache and purge CDN if used. If you use a child theme deactivate it. After each step check if the issue is solved.

1. From what I can see there is a logo set, but the URL to it leads to a 404 page, maybe it does not exist anymore? You could check if that is the case
– https://www.screencast.com/t/4d2QjZEfl
– https://exoportail.com/wp-content/uploads/2018/04/B52C23D441642022E54593A5ED5AAA6F8D7FDF98091A86F380pimgpsh_fullsize_distr.png

2. So you set a background in the theme panel and only you as logged in see this background. I see a background color at the moment
– http://prntscr.com/kaqn9b

3. Users could be receiving a cached version of the website. That would explain the fact that they see a different version of the website. Also check with a different browser while logged in.

Do you use any website optimization or minification plugins? Or image optimization plugins or services?
This kind of plugins or services could be the cause for all the previous mentioned issues. Temporarily deactivate them all if you do. Check if this solves the problems.

Thanks

Hello alexene22,

I have inspected your first website and it seems to work as expected, as you can see here -> https://www.screencast.com/t/Fhlx4xcQ Clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello jacobhughes3,

Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the CPanel access.

Thanks for your understanding!

Hello SVF Sweden,

I have inspected your website on mobile devices and I saw that your menu is not present.
-> https://www.screencast.com/t/9SBw8czF Please notice that it seems that you have a lot of errors through your console which affects the theme functionalities. All of these can happen due to your old version of the theme used by you and because of the use of multiple untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please remove all of them, leave just to active only the plugins that come bundled with the theme core files, update the theme via FTP way to the latest version of it which is 8.8.2, clear all the caches, purge CDN files and check the results. Before making the theme update, we highly recommend doing a full backup to your database to avoid losing all of your data.

Hope this helps and let us know how it goes!

Thanks for your understanding!

We have seen this before and it is linked to plugin conflicts. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Then test again.

Thanks.