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Hello!
You can upload the picture somewhere and paste the link here.
Also, check for this setting : https://i.imgur.com/53YP9qa.png
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi, I have the same question as someone else asked before in this forum, only the provided CSS code
.td-post-sharing-classic iframe {
width:auto!important;
}
does not work in my case.
The theme is updated. I am using a childtheme.
I already tried de-activating all plugins, and also all plugins except the tagdiv ones, and both make no difference. It still happens. So it is not a plugin causing this.
I also removed all custom css code, makes no difference – like button still gets cut off. So I did not create a conflicting css addition either.
A link to a post that shows the like button getting cut off is here – above the article as well as below it is a like button.
I did add above mentioned code to the Theme Panel Custom Code CSS section. No errors are shown there.
Do you have any ideas on how to “widen” the like button so it shows all text and numbers?
Thank you for the quick response.
For others who may be here looking in the future, what I have done to work around this is to create a shortcode that produces the required PHP output and then popped that shortcode into a page using the Column Text Element.
add_shortcode('myshortcode', 'my_shortcode');
function my_shortcode($atts) {
extract(shortcode_atts(array(
'name' => FALSE
), $atts));
$name = esc_html($atts['name']);
$output = 'Hello '.$name;
return $output;
}
Then within the child theme functions.php file I have added
function my_add_rewrite_rules( $rules ) {
$new_rules = array();
$new_rules['^something/(.*)/?'] = 'index.php?pagename=dynamicpage&x=$matches[1]';
return $new_rules + $rules;
}
add_action('rewrite_rules_array', 'my_add_rewrite_rules');
All pages in the form https://mysite.com/something/xxxx gets rewritten to the page and then the shortcode can pull the x query variable to produce the correct output.
Hope this helps someone.
Ant
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please make sure that you update the Newspaper Theme as shown in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure to update and activate all the required plugins. If the issue still persists please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello !
The steps you take should not create any issues. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. Also you can try to remove your old theme from cPanel too.
Thank you !
Hello !
Unfortunately your website is unavailable at the moment: https://www.screencast.com/t/jh4LYUAUS7d ; Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello,
Unfortunately, we could not recreate this problem, can you please provide us more information about this problem regard big grid flex, some screenshots with the errors, also, if you have a child theme, if you try on a subdomain and only tagDiv plugins are enabled.
Thank you!
I have a few different custom post types that were made based on this tutorial https://forum.tagdiv.com/topic/how-to-create-a-custom-single-template/
Published posts appear to work correctly but if I go to preview a draft post I get the following error on the preview page “There has been a critical error on this website.” just after the author section.
I also get this in my error log:
[29-Mar-2021 13:59:26 UTC] PHP Warning: require(/home/itwc/public_html/wp-content/themes/Newspaper-child): failed to open stream: No such file or directory in /home/itwc/public_html/wp-includes/comment-template.php on line 1554
[29-Mar-2021 13:59:26 UTC] PHP Fatal error: require(): Failed opening required ‘/home/itwc/public_html/wp-content/themes/Newspaper-child/’ (include_path=’.:/usr/share/php’) in /home/itwc/public_html/wp-includes/comment-template.php on line 1554
It seems to center around the comments section. Both where the error appears on the preview and in the error message itself.
If it helps narrow it down, during troubleshooting, I discovered this: https://wordpress.org/support/topic/newspaper-theme-error/
And using the solution, the critical error is gone but it does distort the display of the sidebar and creates additional display issues.
The only other best practices in WP I can think of is to implement a Child Theme of Newspaper and Dev it out on all updates. The CT would keep all pertinent changes. This, obviously, goes hand in hand with maintaining backup/snapshots. My site is rather large with over 2000+ articles and over a dozen plugins. Adding to that is the fact that I run Linux so any updates are always a point of trepidation. Good luck to all and hopefully @tagdev will support those of us whom paid them money for a product.
I created a parts/header folder in my child theme and copied over the header-style-11.php. However when I go to my site I get an error stating “There has been a critical error on this website.” I haven’t made any modifications as yet to the php file. Just having the original file in the child theme throws this error. Please advice.
Thanks.
Hello,
Please make sure you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, this is a video How To Add an Inline AD in an Article Template -> https://www.youtube.com/watch?v=biTpVVlr8j8 -> https://www.screencast.com/t/C04Ug2Ag3EUW -> https://forum.tagdiv.com/post-template-ads/
Let me know the results!
Thank you!
Hello,
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also, for tagDiv Composer, please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
So 10.4 initially broke with plugins unable to update. So I performed the manual update of the plugins per your documentation and got the site looking right. Or so I thought.
All seemed fine until I check the BuddyPress and BBPress pages, where the global styling is completely broken, colours are missing, your own social counter is totally broken.
I noticed that you’ve made changes to the style-bbpress.css and style-buddypress.css. Since I was running child-theme overrides for these. I took a long look and in the end, copied over the files from the 10.3.9.1 -> 10.4 file changes folder. To clear the bugs and then rework the colours/styles, I’ve ensured these are getting enqueued and still it’s totally broken.
I’ve ensured Cloudflare cache is cleared and in developer mode, not running server cache and ensured browser cache is cleared in development view.
Clearly, something is broken with 10.4 with respect to BBPress and BuddyPress pages.
How colours should look:
How it’s broken:
Firstly, well done on the 10.4 update; upgrade went smoothly and pagespeed scores are excellent.
Before the Cloud Templates I would copy single.php into a child theme to allow me to add PHP code to the template. Is this possible with the Cloud Templates?
I use template_redirect action to call in a single.php file currently as there are dynamically generated pages from a database.
Ant
Hello,
Unfortunately, we could not recreate this problem, can you please provide us more information about this problem regard big grid flex, also, if you have a child theme, if you try on a subdomain and only tagDiv plugins are enabled.
Thank you!
Hello,
Please do a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme.
Let me know the results!
Thank you!
Hello !
Please let us know what are the steps that you take in order to install the demo ? Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello @RaroZero!
I checked your website and it seems your gallery slider is displayed, but it is not working on mobile.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello !
You seem to do the steps correctly. Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
You seem to do the steps correctly. Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi,
Make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
