Search Results for 'ftp'

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Thank you for reaching us! The only and simple way to check if you are using the latest version of the theme is to check your Theme Forest account and download the latest theme packet from there after you need to install it via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ If you want to achieve better theme results, you need to use only the plugin’s version which comes bundled with the theme packet.

We look forward to helping you!

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Pleas send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

For the beginning, please ensure that you are using the latest version of the theme installed via FTP way, update all of the required plugins, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there and if you still can not use TD Composer, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you can provide more details about this problem, with some useful screens and CPanel access for more further investigations.

Thanks for your understnading!

Hi,

For theme updating, first of all, you need to download the theme’s packet from your Envato Account and then, update the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

We look forward to helping you!

Thanks for your understnading!

Hi,

So you can not update the tagDic composer? if is so please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

First please make sure that there is not a plugin conflict, please deactivate all non theme plugins and clear all cache, after you do that try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Is possible to be a plugin conflict, please deactivate all non theme plugins, please make sure that you clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

I have checked your website and I saw that your Footer is distorted, sorry! Also, I check your console and I saw that you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please try to disable all of them, make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, if the problem is still there, please try to switch to a default theme and check if the footer is okay. If not and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thank for your understanding!

Hi,

First of all, please ensure that you are using the latest version of the theme. If not, please update it via FTP way according to our guide from here -> https://forum.tagdiv.com/install-via-ftp/ From the Social Networks, you will affect the Social Icons which appears on the Top and Footer section from your website, like this -> https://www.screencast.com/t/ku6an6qYg Also, if you will check this section, you will find the Linkedin icon, like this -> https://www.screencast.com/t/wr5f617cBbqO Also, regarding Sharing functionality, if you will check the Post Settings -> Sharing section, you will see the Linkedin button from here -> https://www.screencast.com/t/Y5Rag5Krj7

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

1. For blank template, just use the Pagebuilder+ Empty page -> https://forum.tagdiv.com/page-templates-2/
If you have the last version of the Newspaper (v9.5) then the empty page was removed, but you can sue it; If you require it, you can download it from here – http://cdn.tagdiv.com/wp-content/uploads/2019/02/page-empty.zip

Place it in the main theme folder, upload it by FTP for example
– http://prntscr.com/mo17zp

Then select it for the pages you want. The footer will be removed and the header can be disabled
– http://prntscr.com/mo17bw

2. For inserting php code in page you’ll need to use some plugins -> https://www.youtube.com/watch?v=-CYe0q1K45I

Thank you!

Hi,

For that button please clear the color from the style -> https://www.screencast.com/t/MbvB8lAuBryW

Please remove the margin, the problem is that you have a header with overlay, in order to solve that you nee do edit the header with tagDiv Composer click on header to get the header menu zone and change the display from overlay to default -> https://www.screencast.com/t/Vy2hok12a2c

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Also please make sure that you do not have a plugin conflict, please deactivate all on theme plugins, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Install via FTP – https://forum.tagdiv.com/install-via-ftp/
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/.

Yes will be update until the last version.
If you want to update the theme please make first a full backup to your website.
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Install via FTP – https://forum.tagdiv.com/install-via-ftp/
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/.

Thank you for your understanding!

Hi,

Please deactivate all non theme plugins and try again to set the shortcode in a column text.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Ensure that you have updated it when you have updated your theme via FTP way, clear all the caches and check the results. We do not have any bad reports regarding Social Counter functionality. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin).

Thanks for your understanding!

Hi,

Make sure if you have the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hi,

Please deactivate all plugins, clear all cache, re-save the permalinks and try again.
Also please increase all requirements that are lower

The too many redirects issue: How to fix it – https://undsgn.com/too-many-redirects-issue/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Ensure that you have correctly installed the theme via FTP way, updated all of the plugins which come bundled with the theme core files, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!