Search Results for 'ftp'

Hi,

Please check the following screenshot -> https://www.screencast.com/t/KljVbTyvf I have made some tests on my localhost and the cloud template seems to return well results. Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches, purge CDN files and check the results.

Thanks for oyur understanding!

Hi,

Replied in your other topic – https://forum.tagdiv.com/topic/new-update-6/ That plugin may fail at times, but there are other methods to update a theme. By WordPress and by FTP for example, which are more reliable.

Thanks

Hi,

I have checked your website and I saw that your post sidebar is following down at the bottom of your website. Also, I have noticed that you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please remove all of these, clear all the caches, purge CDN file and also, update the theme via FTP way to the latest version of it which is 4.7. Check here -> https://www.screencast.com/t/hmFvM0f6p Please notice that the first step for WordPress debugging is to disable all of these untested plugins. If the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access for more further investigations.

Thanks for your understanding!

Hi,

First please make sure you are installing the actual theme zip file, not the whole package
– https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

This is the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
Please check the requirements guide carefully and if needed increase the parameters mentioned in it, or ask your hosting provider to do it for you if possible.

That message you are receiving could be caused by a low max upload size value, like in this similar topic
– https://wordpress.org/support/topic/the-link-you-followed-has-expired/

Let us know if you have more questions.
Thanks

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Also please make sure that you do not have any plugins that make this problem, please deactivate all non theme plugins, clear all cache and try again to see if the problem is still there.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make a full backup and make a new install, delete the theme, and install it via FTP -> https://forum.tagdiv.com/install-via-ftp/ and see if this problem is still there, is possible that some icons from newspaper.woff to do not import properly (using pantheon).

Thank you!

Hi,

Please make sure that you do not have another mobile theme activate, or a plugin conflict, you will have to disable all other plugins and install the mobile theme first.
– https://www.screencast.com/t/AUBrojBH It appears because you use jetpack mobile theme. Since the theme has already a mobile version, it doesn’t work with jetpack module.
-> https://jetpack.com/support/mobile-theme/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you did not make and changes in theme files, then the best way will be to remove the theme and install it again ( if you make some changes then is possible to get this error from there ), if you are using child theme please deactivate it until after you make the update/installation
How to update the theme ->https://forum.tagdiv.com/how-to-update-the-theme-2/
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/
Install via FTP – https://forum.tagdiv.com/install-via-ftp/
We recommend to be made via FTP.

Thank you!

Hi,

We can take a look, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and please provide the code for the adsense that you get from google.

Thanks

Hi zklid,

Please ensure that you have correctly made the theme update via FTP way, your WordPress is updated, clear all the caches, purge CDN file and check the results. If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you and also, you can provide the CPanel access for more further investigations.

Thanks for your understanding!

Hi,

Please do not share your privet information like license on the forum.

Please ensure that you respected the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and the theme was correctly installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/
Also please read this topic :
-> https://forum.tagdiv.com/topic/cannot-find-default-newspaper-theme/
-> https://forum.tagdiv.com/topic/error-500-after-installing-newspaper/

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

You could install the plugin by FTP, that would work
– https://forum.tagdiv.com/topic/installation-failed-for-newspaper-tagdiv-composer-plugin/
Or try and contact the hosting provider so they can check why this happens.

Thanks

Hi,

I check your website on a mac and normal desktop too, and for me is look very good.
Mac version -> https://www.screencast.com/t/Wgyridur
Desktop version -> https://www.screencast.com/t/8iCidAQ0c

What you can do is to check the website with different browsers on both mac and you computer.
Is possible to have some old version of browsers or to have zoom in the browsers or on desktop.
After you check all those and the problem is still there you can make a full backup to your website and make update to the theme to Newspaper 9.5
How to update the theme ->https://forum.tagdiv.com/how-to-update-the-theme-2/
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/
Install via FTP – https://forum.tagdiv.com/install-via-ftp/

Thank you for your understanding!

Hi,

If I understand right you make an installation and you hat that error because you already have the newspaper theme, you need to remove/delete it and and try after that to install it.
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/
Install via FTP – https://forum.tagdiv.com/install-via-ftp/
How to update the theme ->https://forum.tagdiv.com/how-to-update-the-theme-2/
If there is still a problem, please provide me some more details.

Thank you for your understanding!

Hi,

Yes the wp memory wasn’t enough for the themes and plugins that you have.
You’ll need to login with FTP and remove the theme from the host or increase the wp memory , after that you can install it again, but note that you need to have the requirements like in our quid if you want to work the theme properly -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hi,

Please provide your website URL so I can take a closer look at this section. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hi,

Please notice that we do not use any plugin for this functionality. This one has been custom made and included in our theme, the option which is available only if you are using a Cloud Template Library. If you want to have this functionality, make sure if you are using the latest version of the theme installed via FTP way and then, please read the following useful guide from here -> https://tagdiv.com/infinite-loading-for-single-posts/ where you find how it works.

Thanks for your understanding!

Hi,

Please ensure that you have correctly updated your theme via FTP way according to our manual from here -> https://forum.tagdiv.com/install-via-ftp/ Also, update the TD Composer plugin from the plugins section from here -> https://www.screencast.com/t/fLmjK1B5SOLW after you updated your theme. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page.

We look forward to helping you!

Thanks for your understanding!

Hi Rodolfo,

I feel sorry when I hear this from you. Please make sure if you are using the latest version of the theme installed via FTP way, clear all the caches and please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access for more further investigations.
I’m here to assist you and also, we look forward for helping you!

Thanks for your understanding!