Search Results for 'ftp'

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please check all the custom code you have set in ads and widgets, is possible that one tag to be open -> https://www.screencast.com/t/OLcaqO5pZ

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Ensure that you have respected all the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ reinstall the theme via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks.

Hi,

Ensure that you are using the latest version of the theme, installed via FTP way, clear all the caches, purge CDN files and check the results. Also, ensure that you have correctly added the Instagram ID in the correct place. Check our documentation from here -> https://forum.tagdiv.com/instagram-widget/

Thanks.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello git,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Make sure that you are using the latest version of the theme, installed via FTP way, clear all the caches and check the results.

Thanks for the message!

Hi,

First please make sure that you have the latest version of Newspaper.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ check the PHP version to be maxim 7.1 or 7.2

Thanks for the message!

If the composer is active those options should appear
– https://www.screencast.com/t/FzsmhDjBHdk

Please send us an email at contact@tagdiv.com and provide admin login, we will take a look. Provide cPanel or FTP as well if possible. Include a link to this topic in the email.

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

We could take a look at it, please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Include a link to this topic in the email

Hi,

Please make a full backup, delete the theme with plugins ( theme plugins), and make a fresh install.

How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

If there is still a problem please let us know.

Thank you for your understanding.

Hello,

After you update the theme, you also need to update the plugins as they will not update automatically and the theme will deactivate the theme plugins if detected as older versions.
Please use this guide to update your plugins: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

There are however cases where the old version of the plugins is still provided from the cache and because of this the theme is unable to update the plugins. In these cases you have to manually go in via ftp and delete the plugin from the wp-content/plugins folder and then place the new version of the plugin manually as well so it will not be grabbed from the cache.

Thank you!

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the CPanel access for more further investigations.

Thanks for your understanding!

Hi,

What exactly are these radar images and radar page? There would be no problem uploading images to your server by FTP and using them on the website. I am not familiar with these terms or functionality.

Thanks

Hi,

It would depend on the error you are receiving. Be sure to check the theme requirements guide carefully, top to bottom
– https://forum.tagdiv.com/requirements-for-newspaper/
The code provided at the bottom fixed composer issues in many cases for example.

Are you editing pages built with the tagDiv composer or pages built in a different way? Editing pages that were not created with it will result in problems.

If this is happening for new pages as well, then there is a problem. Please send us admin login at contact@tagdiv.com so we can take a look. Mention what should we do to recreate the issue on your website. If possible provide cPanel or FTP, may be needed for the investigation.

Thanks

Hi,

@Mediamag We could take a look at this, does it happen just for that cloud template? Or does it happen for other templates or pages?

Send us an email at contact@tagdiv.com and provide admin login, mention how we can recreate the issue on your website. If possible provide cPanel or FTP as well, could be necessary for the investigation. Include a link to this topic in the email.

Thanks

Hi,

Please ensure that you respected the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and the theme was correctly installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/
Also please read this topic :
-> https://forum.tagdiv.com/topic/cannot-find-default-newspaper-theme/
-> https://forum.tagdiv.com/topic/error-500-after-installing-newspaper/

Thanks for your understanding!

Hi,

Please notice that the latest version of the theme is Newspaper 9.2.1. Please take it from Theme Forest again and install it via FTP way. Check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.