- NewsmagInstall via FTP
- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
- NewspaperHow to Update the Newspaper Theme
Hello kytmagic,
You should try to re-install the theme via FTP way, make sure that you have updated it and all of the required plugins which come bundled with the theme packet, clear all the caches and check the results.
Thanks for your understanding!
Hi,
That is quite an old theme version. It is good practice to keep WordPress, the theme and plugins up to date. The website security and functionality are directly affected by keeping everything updated.
This is the update guide mentioning all the update methods
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended and reliable way of updating a theme.
Be sure to review the theme requirements carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources will cause problems using the theme and plugins. Increase all the parameters as mentioned, ask the hosting provider for assistance if needed.
Also check the theme changelog to see what has changed
– https://themeforest.net/item/newspaper/5489609 (bottom of page)
Thanks
Hi,
Seems there are problems with the theme functionality in your case. I would suggest that you reinstall the theme by FTP, use the latest version (8.8.2)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have a previous backup you could try and return to it, if you don’t reinstall the theme as mentioned.
The theme activation should not reset by itself, also theme panel settings should be saved in the database, no matter what would happen with the theme once it is reinstalled they will be loaded. If that is not happening then there could be problems with the database of your website.
Contact your hosting and ask them to check if there are any problems with it, or something unexpected happened with the server.
Also be sure to check the theme requirements guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Thanks
And I tried to install via FTP, it appears to activate, but when I activate the plugin, my site stops working.
Hi,
If FTP is not available, you can zip the package and install the child theme with WordPress
– https://www.screencast.com/t/QNBunCmHjubU
FTP would be the most reliable and recommended method to install/update themes
– https://forum.tagdiv.com/install-via-ftp/
Please let us know if you have more questions.
Thanks
Dears,
I installed newspaper 8.8 and my website is gone immediately off line. I cancel all plugin e transfered again with ftp and the problem is the td-composer plugin.
I fallow the instraction on the webpage (https://forum.tagdiv.com/how-to-update-visual-composer-plugin/) but the site is gone off again and now I cannot find even the plugin folder in ftp.
I need a solution from an author but cannot find even the e-mail !
How to solve the problem? Web site cannot stay off line for that!
Daniele
Hi,
The theme panel settings and custom code entered in the theme panel will not be lost, just to be safe make a backup before you update.
As mentioned above, by FTP would be the most reliable method.
Hello ryehillmedia2018!,
You should provide your website URL so I can take a closer look at it. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this conversation so we can quickly identify you.
Thanks for your understanding!
Hello albertoaqui,
Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. The plugin has been tested with the theme and works as expected.
Thanks for the message!
Check this guide https://forum.tagdiv.com/how-to-update-the-theme-2/. Step A (via FTP) is the recommended one https://forum.tagdiv.com/install-via-ftp/.
я пробовал установить в точности как в инструкции по фтп с заменой. пробовал удалить тему совсем и установить заново. всё равно ошибка 500 или белый экран.
I tried to install exactly as in the instructions for FTP replacement. tried to delete the theme completely and install again. still a 500 error or a white screen
1. На всякий случай создайте бэкап текущего сайта.
2. Удалите через ftp полностью папку с Темой на вашем сервере / хостинге: не бойтесь, все опубликованные статьи и материалы никуда не денутся:
Your content will not be lost, but please note that if you have modifications to the theme code they will be lost. You have to reapply them after the update is over.
3. Залейете на это же место новую версию Темы.
Более подробно читайте тут:
How to update the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/
Обновляйте тему через ftp (см. пункт A. Update the theme via FTP)
Hello yahav,
I have inspected your source page and I have noticed that you are using an old theme version, like 8.1.1. It’s too old and deprecated theme version! Please make a full backup to your database and update the theme via FTP way, clear all the caches and check the results.
Thanks for your understanding!
Sorry, i ask this…..but nothing, now I deleted all and re install again via FTP do not open wordpress CMOS
Really I so not know what i can do!
Is the first theme taht i bought and give me al this problems
help me
Hello leanjucas,
Try to reinstall the theme via FTP way, clear all the caches and check the results. I cannot recreate the issue to my end. If the problem is still there, you should provide some useful screenshots of the problem.
Thanks for the message!
Dear, whenever I update the WooCommerce plugin, then some files including the archive_product.php not automatically updated and I have to update it using the FTP. How can I automate this problem, so I don’t have to update it manually via FTP???
Hello ryehillmedia2018!,
Please try to update the theme to the latest version of it via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Ensure that you have correctly set up the Social Networks from Theme panel. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this conversation so we can quickly identify you.
Thanks for your understanding!
Hello dk,
I have inspected your menu on mobile and I saw that it’s not working. Please try to disable all of your untested plugins, clear all the caches and check the results. Check your system status parameters to be increased according to our documentation from here
-> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, try to make a new install to another subdomain for testing via FTP way and check the results.
Hope this helps!
Thanks for your understanding!
Hello jacobhughes3,
Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the CPanel access.
Thanks for your understanding!
you should send request to:
contact@tagdiv.com
also, good to learn to back-up site via FTP prior to any updates, so you can roll back. Also best to update via FTP as “updaters” don’t always work if something going on at same time on your server, not enough resources etc. This also allows you to start keeping backups of each installer version, so you can reinstall if needed, regardless of a site backup. So, each time you download the new version from Themeforest, *keep* the installer, don’t delete it.
Hi,
That issue is quite common with WordPress, a simple Google search for the message would be enough to see that. It is not specific to a theme, it may happen regardless of theme used. For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case the max upload size was limited, increasing it solved the problem.
Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
Contact your hosting provider if needed and ask them to make changes as the guide suggests.
Also note that the most recommended and reliable method to install a theme is by FTP
– https://forum.tagdiv.com/install-via-ftp/
This is also used to update, install plugins etc.
Thanks
Try to install the theme via FTP: https://forum.tagdiv.com/install-via-ftp/
Hello SVF Sweden,
I have inspected your website on mobile devices and I saw that your menu is not present.
-> https://www.screencast.com/t/9SBw8czF Please notice that it seems that you have a lot of errors through your console which affects the theme functionalities. All of these can happen due to your old version of the theme used by you and because of the use of multiple untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please remove all of them, leave just to active only the plugins that come bundled with the theme core files, update the theme via FTP way to the latest version of it which is 8.8.2, clear all the caches, purge CDN files and check the results. Before making the theme update, we highly recommend doing a full backup to your database to avoid losing all of your data.
Hope this helps and let us know how it goes!
Thanks for your understanding!
