Search Results for 'ftp'

We could take a look at this, please send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel access if possible. Include a link to this topic in the email.

@Foxmediakit@gmail.com It will require access to the theme files, usually this is done connecting to the server by FTP
– http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Also the theme can be updated by FTP, the steps are here
– https://forum.tagdiv.com/how-to-update-the-theme-2/

@Wlk I have inspected the website, the Instagram images seem to be displayed at the moment. Might have been a caching issue
– https://www.screencast.com/t/Ju6DCRsgr

@mkguide You must have access to the theme files in order to make the change to the respective theme file. For the social counter plugin you could use the WordPress plugin editor as mentioned on the second page of the topic I believe.

@kjb08002 I cannot provide a time estimate for the next theme update, at this moment.  There are other tasks that need to be finished before releasing an update. The update will contain the same modifications mentioned here concerning Instagram.

@framirezle You can update the theme by using this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Be sure to make a backup before, it is always recommended to do so. The most used update method would be by FTP if possible.

Hi,

Sorry for the misunderstanding, that code has to be entered in the theme header file, between the head tags
– https://www.screencast.com/t/fsI6vTdNC
The header file is located in the main theme folder, you can access it by FTP or even WordPress editor
– https://www.screencast.com/t/TmWRHsH8

Thanks

Indeed, the test shop page is displayed properly from what I can see. The other one with the problems seems to be missing the theme container in the structure. This is the test page and how it it should be
– https://www.screencast.com/t/hT452NweR1e
In the other shop page there are no containers
– https://www.screencast.com/t/bvD7TkBdy
You could try as a first quick step to deactivate all other plugins except theme plugins and default woocommerce, check to see if this has any effect.
If it does not, then something is not functioning properly there. You could try a theme reinstall if possible, by FTP would be most recommended
– https://forum.tagdiv.com/how-to-update-the-theme-2/
That should fix the issue. Let us know.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) and ftp access so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,

There are some solutions you could try and see if they fix the composer issues
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

If there are still issues, you can send us an email at contact@tagdiv.com and provide admin login information, as well as FTP and cPanel access if possible. Include a link to this topic in the email.

@codigoninja Your max upload might be limited if you cannot upload larger files. You can contact your hosting provider and ask them to increase the max upload size
– http://www.wpbeginner.com/beginners-guide/how-to-upload-large-images-in-wordpress/

Thanks

Hello badnursie,

Sorry but your website is almost empty! Do you have added some blocks to it? What exactly you do not make it? Please provide more details about this problem so I will be able to provide a more accurate response. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results.

Thanks.

Hi,

Be sure to increase the max upload size parameter, this will affect the upload capability of WordPress. The theme file is around 10MB
– https://www.screencast.com/t/CwoHIgHbtM
Upload this file only not the whole theme package. These are the theme install guides
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/
The FTP method is the most recommended and also reliable method of installing a theme.

Thanks

Hi,

Similar issues were solved with the solution mentioned in this topic
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
In theory having adequate system status would ensure a proper theme and theme plugins, but certain server configurations and installed WordPress limitations or modifications may cause problems.
Please try the solution and see if it fixes the issue. If it does not, send us an email at contact@tagdiv.com and provide admin login details as well as FTP and cPanel login if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello,

Please check this section from here -> https://www.screencast.com/t/uguqrGxg7O If you do not have the latest version of the theme you should download the latest packet from your account in Theme Forest and update your theme via FTP way.

Thanks for your understanding!

Hello charlenetoronto,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, increase system status parameters, purge CDN files if you are using the Cloudflare and check the results. If the problem is still there, you should make a new clean install from scratch to another subdomain for testing and check the results.

Thanks for the message!

Hello Ritukant,

I suggest you reinstall the latest version of the theme via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files if you are using the Cloudflare, increased system status parameters and check the results. Very important is to check your requirements for the theme to be compatible with this guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

HI,

Be sure to increase the max upload size parameter, this will affect the upload capability of WordPress. The theme file is around 10MB
– https://www.screencast.com/t/CwoHIgHbtM
Upload this file only not the whole theme package. These are the theme install guides
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/
The FTP method is the most recommended install method in general. If you use a local development environment you could simply paste the theme file in the WordPress themes folder, then activate it.

Thanks

Hi,

If the theme system status is configured as mentioned above, there would be some other cases in which the composer will not work properly or at all
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
You could try to follow those topics. Try as well to test with no other plugins active, except theme plugins.

If there is still a problem, send us an email at contact@tagdiv.com and provide admin login details, FTP access and cPanel if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello videomaker,

Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Use only such a page builder to create your pages. Use only TD Composer to be active and disable the Visual COmposer if it was enabled to rule out any conflicts. Provide some useful screenshots if the problem is still there and also, you can provide your website URL for further investigations.

Thanks for your understanding!

Hi,

Indeed, there seems to be no page content whatsoever, no footer etc. Only the header is shown in the website at the moment. Basically these are the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
If these are met the theme and theme plugins should work, there could however be other factors regarding hosting or server configurations that can sometimes be causing issues.

Please check the theme system status, ask your hosting to increase the parameters mentioned in the guide if necessary. If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login details, FTP and cPanel access as well if possible.

Thanks

Hello DLND,

It seems to be strange what you mean, sorry! Notice that the post should have to be only in the certain categories in which it was added. Please make sure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, if the problem is still there, try this behavior with a default theme and check the results. Notice that’s a default WordPress functionality.

Thanks for your understanding!

Hello smog20,

Please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.