Search Results for 'ftp'

Hello communiquel,

Please ensure that you are using the latest version of the theme. Otherwise, you should update it to the latest one via FTP way, increase the system status according to our documentation guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge all CDN files and check the results. If the problem is still there, try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Unfortunately there is no setting to adjust it;s speed. It can be done but you will have to alter the theme js file for it. That file is changed on each update so you will hve to make the modification again after each update.
Please change this number to a bigger one for slower speed or a smaller number for faster speed: https://www.screencast.com/t/DWftPj5xa0F

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If this does not fix it, please try to reinstall the theme via ftp using this guide: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

It could be a faulty theme install so please install the theme again using this guide: https://forum.tagdiv.com/install-via-ftp/
Please also disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello manumahajan26,

I have inspected again your website on specific URL where you reports this issue and I did not saw any problem with your sidebar, as you can see in the following video here -> https://www.screencast.com/t/ohhUoMO38 Try to clear all your caches, purge all CDN files and check the results. If the problem persist, try to make a new fresh install via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hi,

You can update the theme to the latest version by following the steps provided in this guide – https://forum.tagdiv.com/how-to-update-the-theme-2/ and you can make a backup as suggested there. The surest way is to do it by FTP like this – https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello benneely,

First of all, please make a full backup to your database to be safe and then, you should make a new fresh install from scratch via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, try to remove all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello timski82,

First of all, please disable all of the untested plugins, leave just Visual Composer to be active, clear all your caches, purge CDN files, install only the plugins that come bundled with the theme packet and rule out any conflicting plugins and check the results. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way and install only the required plugins and check the results. Consult this guide here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks.

Hello Berbi,

Please notice that all the settings for this type of Article Ad can be found here -> https://www.screencast.com/t/X0s99ldpy Also, if you do not have these settings, please ensure that you have right installed your theme via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Clear all your caches and check the results.

Thanks for your understanding!

Hello FilipeMelo,

First of all, I will thank you for your appreciations and thank you for reaching us! Please ensure that your Visual Composer has been installed via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/ Also, check your system status to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Well you could use the default WordPress theme editor for example, if you do not have access to the theme folder on your server via ftp, like this – https://www.screencast.com/t/Y7ieAYUrb4

Thanks

Hello shorebeat,

I recommend you doing a new fresh install from scratch via FTP way because this is the surest method in this regard. After this, you should install only the plugins that come bundled with the theme packet and rule out any conflicting plugins which can appear when you use some untested plugins. Clear all your caches, purge CDN files and check the results. Notice that until now, we do not have any bad reports in this regard, sorry! Try the above advice and let us know how it goes!

Thanks for your understanding!

Hello metro monthly,

I suggest you doing a full backup to your database and then, make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all your caches and check the results.

Thanks for your understanding!

Hi,

After you downloaded – https://forum.tagdiv.com/whats-included/ and unpacked the theme package, you should have a directory with these files – https://www.screencast.com/t/wztJbGCPai You must upload the Newspaper.zip archive because this is the theme file. Here is a guide to help you install the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ either through WordPress or by Ftp. Please note that we answer all the topics on the forum during the support hours, from oldest to newest.

Thank you for understanding!

Hello @gescaconsulting,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you do not use the latest version of the theme, try to update it via FTP and also, update the required plugins which come bundled with the theme packet.

Thanks for your understanding!

Hello andrew40,

Please try to update the theme to the latest version of it via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all your caches, purge CDN files if you are using the CDN system and check the results. If the problem is still there after update, please provide your website URL so I can take a closer look at your website.

Thanks for the message!

Hello mattemkadia,

First of all, please ensure that you have made your theme installing via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, if the problem is still there, please check your backend of your website and check the Big Grid to be in full row, with layout 1/1. Clear all your caches and check the results. You can provide your website.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Please try to disable all the plugins except Visual composer, clear your cache and purge cdn files if used, then check again. If this does not fix the problem, you could do a fresh install with the latest version using the ftp method – https://forum.tagdiv.com/install-via-ftp/ and install only the recommended plugins that come with the theme. Also make sure you use the latest Visual composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks

Hello koroneday,

Please notice that all of your content will have to be loaded in your database. When you enable our theme, all of these will be recognize by the theme and WordPress, and all of these will have to be added to your website (pages/posts/categories). To be safe, I recommend you do make a full backup of your data to avoid any unpleasant situation. For more information about theme installing, please consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!