Search Results for 'ftp'

Hello TheRadhaKrishna,

Please ensure that you have correctly updated your theme to the latest version of it only via FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.
Also, if your problem is still there, please try to make a new clean install from scratch and install there the latest version of the theme and check the results and check how it behaves the theme with default settings.

Thanks for your understanding!

Hello yachtsailingcharter,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and also, the FTP ACCESS so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello yachtsailingcharter,

Please notice that you cannot find it in your Editor, wrong. You will have to find it in FTP and there you will find that ‘troublesome’ file.

Thanks for your understanding!

Hello Not Guilty,

Please ensure that you have correctly updated your theme to the latest version of it only via FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.

Thanks for your understanding!

Hi,
Well that means something went wrong when updating. Please download your theme again from envato and use this method to install the theme properly. (delete your current theme files): https://forum.tagdiv.com/install-via-ftp/
Thank you!

Hello josflachs,

The default behaviour for this type of feature should work like this -> http://demo.tagdiv.com/newspaper/block-1/ I have checked your website and I saw that you are suing an older version of our theme. Please try to update the theme to the latest version of it (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1) Please try to update theme only via FTP because this is the surest method in this regard. Also, to avoid the conflicting plugins which might appear in the theme, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme. For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello josflachs,

The most way in this regard is to make a full backup to your all data before updating. Then, you will have to delete your old theme and install the latest update version of the theme which comes from the Theme Forest. Please notice that we recommend the FTP method because this is the surest one in this regard. For more information about theme updating, please consult our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello winteryish,

Please notice that you have updated the theme to the latest version of it (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), via FTP because the surest method in this regard. Also, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still here, please provide more details about your problem and what type of Visual Composer element not working.

Thaks for your understanding!

Hello news_lp_client,

Please ensure that you have fully updated your theme to the latest version of it only via FTP because this is the surest method in this case. Also, please ensure that you have updated all the required plugins to the latest version of them (Social Counter 4.1 and Visual Composer 4.11.2) So, if you have some additional customization through code, please make sure that these will not affect the theme logo and also, if you are using the Child Theme, please try to switch the to the main theme and check the results. Also, if you want to further use the child theme, please ensure that you are using the latest version of it which come bundled with our theme to rule out some conflicts.
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If you need more assistance in this regard and if your problem is still there after these changes, please provide your website URL so I can inspect it closer.

Thanks.

Hello eprime,

Please notice that for theme updating we recommend the way via FTP because this is the surest method in this regard. Also, please notice that we do not recommend the all-in-one migration tool because this way is not tested with our theme and we cannot provide a precise response in this case because we have no idea about the theme behaviour using this way, sorry! Probably it could be a caching issue. For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello,
Please try to create a fresh install of the theme by using this method: https://forum.tagdiv.com/install-via-ftp/
and then try to install the demo without other plugins installed. Disable all of theme except visual composer, clear cache and reset cdn files.
If you still have issues with the demos, please contact us via email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hello Paulinho Degaspari,

Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello int24news,

Firstly, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) only via FTP because this is the surest method in this regard. Also, please ensure that this type of issues does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that all untested plugins could interfere with the theme and might create a lot of js errors which cause this. Also, try to turn off the lazy load feature from the theme panel, like this -> http://screencast.com/t/PG9n73BJIg

Hope this helps and let us know how it goes!

Also, if your problem is still there after

Thaks for your understanding!

Hello StudentLife,

Please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and this was made only via FTP because this is the surest method in this regard. Also, if you are using the PHP 7 version, please notice that this type of version was not been tested with our theme and might appear some unknown issues. Please try to rule out the conflicting plugin through disabling all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello moor,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP and check if your problem is still there -> https://forum.tagdiv.com/how-to-update-the-theme-2/. Also, please try to use the theme without any untested plugins because these could interfere with the theme and might create a lot of unknown issues. Please keep in mind that we cannot provide RTL support because that involve custom work and this type of services are not covered by our support policy, like this -> https://forum.tagdiv.com/support-policy-2/

Thaks for your understanding!

Hello szedmaktom,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1), WordPress (4.5.2) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Please ensure that you have updated your theme only via FTP because this is the surest method in this case. Try to clear all your caches and check again. I have tested on my side and the custom Sidebars are working fine.
Also, please make sure that this type of issue does not come from your untested plugins. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello g10ktk,

Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello seospec,

For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Our recommendation in this regard is using FTP method because this is the surest method for updating. First of all, you will have to do a full backup for your data to be sure as you do not lose all of your customizations and afterwards, you will have to remove your old theme version and add the latest one which you have downloaded from Theme Forest. Please notice that this is the best and safety way to update your theme.

Thanks for your understanding!

Hello nikhar77,

Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!