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Hello wmmro,
Please ensure that you have fully updated your theme and the required plugins to the latest version of them only via FTP because this is the surest method in this case. Also, please notice that our theme is not tested to the latest version of PHP (PHP 7) and it might occur some errors in it. For achieving better results in this regard, please check the requirements for your hosting provider to be compatible with our recommendation, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ If you meets these requirements and if your problem is still there, please let us know and also, please provide more details about what’s your server configuration.
Hope this helps!
Thanks for your understanding!
Hello,
The option should be there by default. Please make sure you have all of the options checked in screen otions (top of the screen)
if the mega-menu option does not come up, please disable all pl;ugins exceopt visual composer, clear cache and reset cdn files if you use it. Also if you use a child theme try switching to the main theme.
Also try to remove any custom modifications you might have in place.
If all else fails, maybe the theme did not install properly so try to reinstall it using this guide: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!
Hello fklarer,
Please notice that you will have to use only the Visual Composer version that comes bundled with our latest version of the theme (Newspaper 7.1.1 -> Visual Composer 4.11.2). Please ensure that you have done these steps only via FTP because this is the surest method for theme updating, clear all your caches and test it again and check the results. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results.
Hope this helps and let us know ho it goes!
Thanks for your understanding!
Hi, I’m having the same issue on my website. Everything is updated via FTP to the latest version but I can’t see the visual composer editor to edit my home page blocks. Any updates on this?
Hello Bogdan!
Thank you for your immediate response.
However, I contacted both my hosting provider and my domain registrar and both assured me that everything is ok regarding the DNS settings and the A, CNAME and MX records.
A
localhost 127.0.0.1 14400
autoconfig 50.87.65.224 14400
autodiscover 50.87.65.224 14400
mail 50.87.65.224 14400
CNAME
www pressonline.gr 14400
ftp pressonline.gr 14400
imap mail.pressonline.gr 14400
pop mail.pressonline.gr 14400
smtp mail.pressonline.gr 14400
They pointed me back to you by saying that there might be a problem with the wordpress theme or a caching plugin of the wordpress installation. I have not installed any caching plugins just the jetpack as you suggest at your documentation.
Any help would be greatly appreciated, since I have not used any additional plugins except for those you recommend.
Thank you once more for you time and help.
Best regards,
Vasileios
Hello hsm2393,
Please ensure that you fully updated your theme to the latest version of it only via FTP because this is the surest method regarding the updating theme. Also, please make sure that you have updated the required plugins to the latest version of them (Visual COmposer->4.11.2 and Social Counter 4.0). Also, if your problem is still there, please try to make a new sub-domain and try to make a new clean install from scratch with the latest version of the theme and check the results. For more information about installing demo, please check the documentation here -> https://forum.tagdiv.com/installing-demos/
Hope this helps!
Thanks.
Hello ihora,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that if you are using some untested plugins which could interfere with the theme and also could cause a lot of unknown issues, like this. Also, please ensure that you have fully updated your theme only via FTP because this is the surest method in this regard. So, if your problem is still there, please provide an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page and also, so I will be able to provide a more accurate response. Also, please provide the link of this topic so we can identify you.
Hope this helps!
Thanks for your message!
Hai TagDiv Team,
I’ve tried to update manualy from FTP after download the new files, but still don’t work. Please help me how to solve this. Thank you.
Hello didoulr,
First of all, please ensure that you have fully updated your theme to the latest version only via FTP because this is the surest method for theme updating and also, please make sure that you have updated the required plugins to the latest version of them (Visual Composer->4.11.2 and Social Counter->4.0). Try to clear all your caches and test it again and see how it goes.
Hope this helps!
Thanks for your message!
Hi
Try to update the theme at V 2.3.7 which is available on themeforest, then test again. If the problem is still there after update please address us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can have a closer look at this issue. Also include a link to this conversation.
Thanks!
Hello Mucha K,
Before each update, we recommend doing a full backup to your data because in this case you will avoid losing all your data. Please keep in mind that the updating from 6 to 7 it is not comparable with the updating from 4 to 6. If you are custom modification through the code and you are not using the child theme, please keep in mind that all of them will be overwritten by the new update. For more information about what type of files were changed in our new update, please check this link ->changelog section -> http://themeforest.net/item/newspaper/5489609 Please notice that your update has to be done only via FTP because this is the surest method in this regard. For more information about theme updating, please check this documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps!
Thanks for your understanding!
Good luck with your project!
Hello nikhar77,
Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
Please delete the theme you installed and follow this guide to properly install it: https://forum.tagdiv.com/install-via-ftp/
Let us know if you still have trouble with installing the theme.
Thank you!
Hello pickledbushman,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins which are ->Visual Composer 4.11.2 and Social Counter 4.0. Try to clear all your untested plugins, leave just Visual Composer to active, clear all your caches and rule out the conflicting plugins. Also, please ensure that all of these processes were mad only via FTP because this is the surest method for updating.
If your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme in default state and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Noomadics,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.0). Please ensure that this process was made only through FTP because this is the surest method in for updating. It is important to check this because it is possible that you version of the theme to be incomplete and that’s why not working as properly. Also, after this, please try to clear all your caches and test it again.
If you problem is still there, please try to make a new install from scratch with the latest version of the theme and check the results
Hope this helps and let us know how it goes!
Thanks for your understanding!
Updating from 4 to 6 was a huge leap. The change from 6 to 7 should work fine because you are already using the Redux Framework backend.
I used sFTP and uploaded over the files currently on the site but always have a backup in case something goes wrong. Here’s a proper way:
Put the site in maintenance mode (https://wordpress.org/plugins/simple-maintenance-mode/).
Use Filezilla (https://filezilla-project.org/) to connect to your server.
Download the current wp-content/themes/Newspaper folder to an archive location. Don’t overwrite the new version.
Using Filezilla, rename the online directory Newspaper to Newspaper6.
Upload the Newspaper 7 to wp-content/themes/Newspaper
Log into WordPress
Take site out of maintenance mode
Enter Theme Panel and check settings.
Save as necessary.
Good luck !
After I install the theme via FTP to wp-content/themes, I find added theme appears at themes folder. However, when I go back to the “manage theme”, there is no new theme, and said:
Broken Themes
The following themes are installed but incomplete.
Name Description
Newspaper Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
What’s going on? How was I done? PLS help.
Hi,
That seems to be some code added in the theme files. Please download your theme again and replace the theme files via ftp. You can use this method: https://forum.tagdiv.com/install-via-ftp/
Thank you!
Hello,
Please use the ftp method as it;s the easiest and safest way. you can simply delete the theme folder and replace it with the new one. copy and paste…that’s it as no settings will get lost. Please use this guide and use the ftp method: https://forum.tagdiv.com/how-to-update-the-theme-2/ and most important after you update: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you have version 4.11.2 of visual composer for it to work properly.
Let us know how it goes.
Thanks.
Hello Gags,
Make sure the visual composer plugin is deactivated from the plugins section and then access your files via ftp and delete this folder: http://screencast.com/t/VYmsvUfXY
After that, you can install the visual composer plugin from here: http://screencast.com/t/pJPPg0ue
Thank you!
HI,
I have working on my staging site http://7cf.470.myftpupload.com/. but there is some issue Related to google ads.
i have used google scrip code.but ads are not showed.but i have used this script code on live site it is working fine.but when i have put on script code on staging site.ads are not showed.Please let me know how to solved this issue. Please help me.
Thanks.
I bought 3 of your theme, is same theme , problem is why is 2 of 3 theme that I’ve been updates in the same way dont have same widget like instagram widget, weather widget.. what is the problem … i already try 3x though FTP ..also same … please guide me .. tq
Hello iamkingsleyf,
The latest version of Newspaper now is 7.1.1. Please try to update it to this version and please ensure that all of these processes have been made them via FTP. Try to clear the cache server and test it again.
Hope this helps and let us know how it goes!
Thanks.
Hi Catalin,
I removed the old version of theme via FTP and made a fresh installation via FTP using the May 24th release. But every time I does a clean install, I still find my theme with all the previous customisations made to it. Can you clarify why this happens. I am trying to make a fresh installation with the themes default state hoping that it resolves all issues which might have occurred due to theme customisations made so far.
I don’t wanna miss out on the new blocks available in Newspaper 7 as it was long awaited for and I even made a feature request for that.
Thanks for your kind assistance and patience. Hope you understand what I am looking for.
Hello jdovale,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of Visual Composer (4.11.2) and Social Counter (4.0). Try to clear all your caches and test it again and check the results. Also, if your problem will be still there, please try to make a new clean install with the latest version of the theme and Visual Composer, via FTP and check how it goes the theme with the default state.
Hope this helps and let us know how it goes!
Thanks for your understanding!
