Search Results for 'ftp'

Hi,

You do not have to worry about that as updating the theme will not remove the settings you’ve chosen only
if you have customization/changes directly into to the theme’s files, these files will be overwritten. If you do have modification to the code you should make a copy of the files changed by you, updated the theme and make those changes again if the files where changed.

Also follow this guide for update and use ftp method: https://forum.tagdiv.com/how-to-update-the-theme/

Thanks!

• This reply was modified 11 years by Alin [tagDiv].

Hi,

Connect via FTP an delete the plugin’s folder: http://screencast.com/t/nYdSwwrzUhkK then try to install the plugin according to this guide: https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks

Hi,

@ShinAkuma5
Please test this without any plugins active and leave just Visual Composer plugin active and also empty cache then check again. Use the latest theme update(1.5) and the plugins that come with theme files.
Please follow this guide if you not using the latest theme update and use ftp method: https://forum.tagdiv.com/how-to-update-theme/
Provide your site URL.

@Ljubisa B.
If you have the same issue please follow the instructions from above.
On block you have 3 types of pagination: http://screencast.com/t/RiVLSO2I

Also our documentation is helpful: https://forum.tagdiv.com/newsmag-documentation/

Thanks!

• This reply was modified 11 years by Alin [tagDiv].

Hi,

To check for errors in the console follow this – http://screencast.com/t/0eZ8bdF8j

Error 500 is a generic server error – http://pcsupport.about.com/od/findbyerrormessage/a/500servererror.htm
We need more specific information, if you have access to the error.log (you can find it via ftp or c-panel) file please send us a copy via email at contact@tagdiv.com

Thank you, Emil G.

Hi,

Please follow this guide for future updates an use ftp method: https://forum.tagdiv.com/how-to-update-theme/
Also please follow our documentation: https://forum.tagdiv.com/newsmag-documentation/

Thanks for the message!

Hi,

Try to disable the rest of the plugins, update Visual Composer to 4.4.2, activate it and check if the issue is still there. If it’s not please send an email at contact@tagdiv.com , paste a link to this conversation and provide the url and wp-admin and ftp access so i can take a look.

Thank you, Emil G.

Hi,

Please give us wp-admin and FTP access so we can also check this. Please use our email address for this: contact@tagdiv.com and also provide more details about this issue you have so we can recreate it or include a link tot his tread.

Thanks

Hi,

Please use this installation guide and use the FTP method to upload theme files: https://forum.tagdiv.com/how-to-update-theme/ To add plugins please use this guide and do the same for each plugin, upload and install it from the /plugins folder that was provided together with the theme files: https://forum.tagdiv.com/how-to-update-visual-composer-plugin-wpbakery/

Thanks!

Hi,

I can’t offer you an exact answer on this. Could you please give us wp-admin and FTP access so we can also check this or just send us your errorlog file as it should show what went wrong.
Please use our email address for this: contact@tagdiv.com and also provide more details about this issue you have so we can recreate it.
Also include a link tot his tread.

Thanks

Hi,

Thanks Chris!

@WriterChicky Have you managed to solve this as I have checked your site and seems that the view counter works now, both on your homepage and posts too. Please note though that I have tested this by downloading the page every time to avoid cache because as Christopher noted above the post counter doesn’t work with cache.
The ajax post view option was added from version 4.2 of the theme: http://screencast.com/t/h7anh3o2 so if you are not using a theme version newer than 4.2 and want to use the counter and cache also I suggest you update your theme to the latest version then activate the option from theme panel > post settings: http://screencast.com/t/dEasrZOoB then check again.
Use this guide to update the theme and the FTP method: https://forum.tagdiv.com/how-to-update-the-theme/
Use this guide to update the VC plugin: https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks

Hi,

Have you also updated WordPress also? If not please do so then following this guide connect via FTP and remove the VC plugin’s folder then install it as instructed here: https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/
Also try this without plugins active, empty cache and purge files if you are using CDN host.
Please let me know how it goes!

Thanks

Hi,

It may be something else, please send an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin and ftp access so i can take a look.

Thank you, Emil G.

Hi,

Please make sure that you use this installation guide and use the FTP method to upload theme files: https://forum.tagdiv.com/installation/
Then activate it and check your site without any plugins installed to see if it works. To add plugins please use this guide and do the same for each plugin, upload and install it from the /plugins folder: https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/
Please let me know how it goes!

Thanks

Hi,

You need to remove it then install it again from the /plugins folder which was provided with the theme files and make sure that you have and use the 2.7 version of the plugin. Also make sure that you empty cache/purge files and test this without any plugins active.
If you still have this issue after doing this please give wp-admin and FTP access so we can take a closer look at this and send login details at contact@tagdiv.com and also send a link to this tread or specify your issues details.
This could also help: https://forum.tagdiv.com/how-to-manage-the-social-counter/

Thanks

Hi,

Thanks @joventu you are right!

@rparlier I know that the VC included within the latest theme files is version 4.3.5 that is the last tested version of the plugin and for now that is the one you need to use and ignore the update warning.
We will include the latest version of the plugin in the next theme update after we test it.
Also make sure you use the latest theme version which 4.6.1 if you are not using it make sure you update it and use this guide and the FTP method: https://forum.tagdiv.com/how-to-update-the-theme/

Thanks

Hi,

Mega Menu will display the subcategories automatically if the selected category has any. – http://screencast.com/t/uH23yFkaF – http://screencast.com/t/BvPCer7OUOgT – http://screencast.com/t/Q5rhDSj4cdL
Please try this without any plugins installed (leave only Visual Composer active). Also please update the theme if you are not using the latest theme version(1.4) and the Visual Composer(4.3.5) that comes with the theme and you can find it into the ../plugins folder. Follow this guide to update the theme and use ftp method: https://forum.tagdiv.com/how-to-update-theme/
Please also provide your site URL so we can also check this, some screenshots to show you set megamenu and categories.
Also please post your issues about newsmag theme in the newsmag section!
https://forum.tagdiv.com/forum/newsmag/

Thanks!

• This reply was modified 11 years by Lucian.

Hi,

Not sure how that happened but please also try by disabling all plugins and empty cache/purge files first and after doing it make sure you use the guide and remove the plugin then upload it form the /plugins folder and also make sure that you download the actual version of the theme from theme forest.
Regarding the search issue please give wp-admin and FTP access so we can take a closer look at this and send login details at contact@tagdiv.com and also send a link to this tread or specify your issues details.

Thanks