- NewsmagInstall via FTP
- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
- NewspaperHow to Update the Newspaper Theme
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please send us a email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
That worked for me, thank you !
What i did was:
– I previously had restored Theme back to version 9.8
– I updated the Theme again to version 10.1 (using FTP. Updating Theme within WordPress did not work for me).
– Removed Cloud Library plug-in (it was already disabled after Theme update)
– Go to Newspaper Theme Welcome and push Update. It will go through all needed plug-ins and re-install Cloud Library automatically, and activate those plugins that were disabled during updating.
Menu’s now works !
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Fanjita,
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that you’ve made the update as in our guide from here -> https://tagdiv.com/update-newspaper-theme/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme (untested ) plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Sorry to revive an old thread, I am having trouble updating TagDiv Cloud library.
I use to have my website with EasyWP by Namecheap. I had their support team transfer my wordpress Newspaper 9 theme to their Stellar shared hosting.
I then had them fix the database, looks like duplicator DB Maria was used to backup my site, i still have EASYWP access since i paid for it, so there’s a backup of my site there too– deleted the site from the EASYWP and the dns is correctly configured to look at stellar. either way, i deleted the site from EasyWP’s servers so to isolate contributing factors.
I updated Newspaper 9 to 10 and one by one updated the plugins. I could not get the TD cloud library to install as Newpaper theme thinks it needs to be installed and says it is required, however when i try to install is says it can’t because it already exists. I deleted the td cloud library plugin by FTP, then it was able to install but not activate. So i deleted the new td cloud library plugin folder by ftp and restored the previous one.
I also took note that the PHP demanded a higher limit so i had Namecheap fix that, however after doing so, the site is now a error 500.
I thought maybe it was td cloud library that was the problem so i deleted it, now i don’t have a website and am unaware of the ideal values.
This is what i had them fix before i ended up with just a blank error 500 page:
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN Installed SUHOSIN is installed – it may cause problems with saving the theme panel if it’s not properly configured. You have to increase the suhosin.post.max_vars and suhosin.request.max_vars parameters to 2000 or more. To see how you can change this please check our guide here.
suhosin.post.max_vars 1000
suhosin.request.max_vars 1000
Namecheap changed these values to:
The limits are now: max_input_vars = 2000
; suhosin.post.max_vars = 2500;
suhosin.request.max_vars = 2500
Hi,
From what i can see you have some errors in ocnsole -> http://prntscr.com/ptsesn
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
We are sorry for the inconvenience !
Updates mean, and especially big ones like this transition from 9 to 10 can be a bit tricky and again, we are sorry for that.
First of all, the proper way to update the theme is via ftp or wordpress. You have to deactivate and remove the tagDiv Product ( Newspaper Theme & tagdiv plugins ). Don’t worry your data won’t be lost because all the informations that are on your website ( theme option, posts, etc) are stored in the database of your host.
! Important ! As a web developer I’ve learned that everytime you make an update, no matter what theme you use, what plugin or no matter how small of the update is you MUST have backup and a test site ( local host, live host, doesn’t matter ).
– The Standard pack: A pack that has the functionality of ” keeping alive ” the layout that have been until 9.8. Without standard pack you will have to move on the PRO layouts. The pro layouts DO offer greater speed. Also speaking of speed, a page speed is influenced by multiple factors like ( plugins, content, themes, etc. ) so sometimes you should not have great expectation of page speed if your website is for example full of videos who request urls from external links…
So if you want to have the website like before and do no changes on the design you will have to use standard pack.
Also for the ones who want to revert back to 9.8 we have made it public for all on this topic: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
The ones who are facing issues even with a proper update procedure please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
I hope this was more helpfull !
Thank you !
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
What’s the best way to delete the old version of tagDiv theme and plugins? Do I do that via FTP software or can I do what within the WP Dashboard?
The best way to delete the old version of theme and plugins just delete the corresponding folders via FTP manager.
But before that, it is to create copies (backups) of them on a computer or hosting in a safe place.
What’s the best way to delete the old version of tagDiv theme and plugins? Do I do that via FTP software or can I do what within the WP Dashboard?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
I am using a child theme, so is the update process different? Can I just upload files from folder patch_9.8_10 via ftp or I must delete the whole Newspaper folder and upload all the files again?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hello,
For me your website is displaying normal -> http://prntscr.com/pt3712
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hello,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Same results – after I push activate td visual composer, I had error technicals problem on the site… And site did not available.
Step-by-step actions:
Updated News Paper via Envato Market – successfully done.
Clean cache
Install td visual composer via Newspaper/Plugins – failed. Not connected to the host.
Unzip td-composer to wp-content/plugins on host via FTP – successfully done.
Activating td visual composer via Newspaper/Plugins – error technicals problem on the site… And site did not available.
Restoring site…
Maybe I mast delete WPBakery Visual Composer, before activating tag div visual composer?
Thank you for help.
Hello,
Just make sure that you’ve cleared all cache and if you are using CDN please purge the cdn cache.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Than you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
