Search Results for 'ftp'

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

This is how we see it now on iOS: http://cdn.tagdiv.com/wp-content/uploads/2019/05/file_from_ios.mp4

The same result is on Android. We’ve tested multiple pages from your website and seems to work now.

If the problem persists send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look.

Thank you !

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Indeed there is still a problem with one header path, ( header-style-4.php) please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hello !

First please make sure you are uploading the actual theme zip file, not the whole package
– https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

That message you are receiving could also be caused by a low max upload size value, like in this similar topic
– https://wordpress.org/support/topic/the-link-you-followed-has-expired/

We recommend these values – https://forum.tagdiv.com/requirements-for-newspaper/

Please let us know if you have more questions.

Thank you !

Hello !

We managed to find a quick fix. Upgrade the timeout field to 1000 and delete the cache. If the problem still persists or you don’t manage to do it please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and provide as many details you can about the problem. https://www.screencast.com/t/fCGUcP55y

Thank you !

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, make sure that AMP configuration was made accordingly with our documentation from here -> https://tagdiv.com/amp-newspaper-theme/ Also, provide your website URL so I can take a look at it.

Thank you!

Hello !

Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case.

Thank you!

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

The support hours are Monday to Friday from 08:00 am to 05:00 pm as you can see here too: https://www.screencast.com/t/QvpVOd73

Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topic you only make the waiting time longer.

Thank you !

Hi,

Please can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello !

We managed to find a quick fix. Upgrade the timeout field to 1000 and delete the cache. If the problem still persists or you don’t manage to do it please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and provide as many details you can about the problem. https://www.screencast.com/t/fCGUcP55y

Thank you !

Hi,

Is that happening even for new pages? Usually the error may appear if you are trying to edit a page that was not built entirely with the tagDiv composer, or it contains elements that are not part of the composer – https://forum.tagdiv.com/tagdiv-composer-not-working/

If the error appears even for new pages, then it could be caused by plugins. Try as a quick test to deactivate all non-theme plugins. Then check if the problem is solved.

In case it remains, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. Include a link to this topic in the email. Let us know.

Thanks

Hi,

With Facebook in the social counter there is currently an issue we are aware of, YouTube should work fine however.
There is a fix for Facebook we can provide for the time being, please send us an email at contact@tagdiv.com and provide admin login, also cPanel of FTP.
We will check the social counter and also the issue you mention with the social links (mention where we can see this exactly). Also please include a link to this topic in the email.

Thanks

Hello !

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and provide as many details you can about the problem.

Thank you !

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sour that you clear all cache and from your host and CDN ( if you are using ).
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Than you!

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and provide as many details you can about the problem.

Thanks

Hi,

Here is a test from my install with cover image-> https://www.screencast.com/t/bExmjOK9 -> https://www.screencast.com/t/g21SNAZpp

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks