Search Results for 'install'

Hello Xiluvanogcosta,

Please notice that the Revolution Slider is part of our tested plugins and it will come bundled with the theme packet. You can create this type of slider with Revolution Slider plugin but please notice that you should have some skills in order to use it. For more information about this plugin, you should consult the plugin documentation here -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ and here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ If you will check our demos here -> http://demo.tagdiv.com/newspaper/ you will see there are already several slides made on different demo sites that may be imported according to our documentation here -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks for your understanding!

Hello FranciscoM,

I suppose that you are referring to the post view count, right? Please notice that feature only increment the view for every access of post. You should remove all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicitng plugins.

Thanks for your understanding!

Hello thebackpackertravels,

Please notice that the WP Super Cache plugin is fully tested with the theme and seems to work as expected until now. Please ensure that you have right installed and configured it according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for your understanding!

Hello anoopcnair,

To be safe, you should make a full backup to your database and then switch the theme to a default one, remove the old version from your side and install a new one which you have downloaded from Theme Forest via FTP way because this is the surest method in this regard. Also, only the required plugins should have to be installed if you want to bring best results with the theme to rule out conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Maui No Ka Oi Magazine,

I have inspected your website and I saw that you are using some untested plugins as you can see here ->
https://www.screencast.com/t/6VdlwXvi5 Notice that all of these are untested with the theme and these cause a lot of unknown issues, like this -> https://www.screencast.com/t/onol49wp Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello,

Please make sure you use the latest version of the theme (7.6.1) and the latest version of visual composer: 5.0.1
If the option is still missing please reinstall the theme using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also disable all plugins except visual composer, clear cache and reset cdn files.

Thank you!

Hello otsnews,

Please notice that our theme has been tested with the latest version of WordPress and seems to work as expected, sorry! Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Also, you should install only the required plugins which come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

This is a wordpress error that lots of people face. Here is a possible fix
http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
If you still cannot install the theme via wordpress, then you will have to use ftp. Here is a tutorial to guide you through the process: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

I have inspected your site and I see no problems with the images, they loaded perfectly the first time and everything looks great – https://www.screencast.com/t/24LB3pfho Also this is a tutorial about setting up super cache and recomended configuration – https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello Berbi,

I have checked your console and I noticed that you have a lot of js errors as you can see here -> https://www.screencast.com/t/62bPU9cOLZcy Also, I saw that you are using some untested plugins which can interact with the theme core files and cause these errors. Please try to disable all of them, leave just Visual cOmposer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please make a new clean install via FTP way because this is the surest method in this regard. Notice that the smart sidebar is a sensible functionality of sidebar and if you will have some interferences between JavaScript code, this will not work and that’s why it is very important to rule out all your untested plugins which might cause these errors from your console.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

This is a wordpress error that lots of people face. Here is a possible fix
http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
If you still cannot install the theme via wordpress, then you will have to use ftp. Here is a tutorial to guide you through the process: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

@dennis we answer from oldest to newest so you will have wait your turn. We cannot answer a topic faster then any other if it’s not the oldest one. We have to answer everybody and that takes a bit of time. And there are the support hours and time zone to consider. (top right of this page)

@mtraps This is a problem for wordpress as the hosting cache does not always provide good results. We suggest you switch to a non-shared host and install your own cache plugin using these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
The host counts for quite a big percent of the page speed. Most people who have slow page speed are on budget hosting and there cannot be any good page speed there. Speed comes with a price unfortunately. Rarely do budget hosts provide good speeds as well.

Thank you!

Hello,

Please use the exact same settings like shows here: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and post views need this option when a cache plugin is used: https://forum.tagdiv.com/ajax-view-count/

Thank you!

Hello,

Please disable all other plugins and clear cache before installing revolution slider. There could be a conflict between the slider and another plugin.
Please also increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

I tested this again on our testing platform and the error is not there anymore. Please update your theme to the latest version and disable the mobile theme plugin. delete files and install it again from the new theme package you download from envato.

Thank you!

Hello mike6209,

I have checked your console, and I have noticed that you have some issues which are not theme related as you can see here -> https://www.screencast.com/t/uGY0geMp2S For example, this type of error -> https://www.screencast.com/t/EfpM1etS happens due to you do not have this snippet of the code in tagdiv_theme.js like this -> https://www.screencast.com/t/F1s9wHd7NLr and the first issue come from your plugins. Please try to remove all untested plugins, leave just Visual Composer to be active, clear all your caches and also, ensure that your tagdiv_theme.js file is intact. To be sure, you should make a new fresh install with the latest downloaded version for Theme Forest and check the results.

Thanks for your understanding!

Hello,

Please crate a second install so you can have the theme on there always fir testing purposes so you do not keep switching themes on your live site. Create a sub-domain so you can run tests on so you can provide us the proper link so we can inspect it ourselves. At this point without the theme installed I cannot provide any insight on this issue.

Thank you!

Hello Kundurnews,

The theme update should not influence your theme structure, sorry! Do you update your theme via FTP way? I have checked on my side and the theme seems to work as properly and also, the mobile theme, as well. Try to revert the theme to the default state, without using some untested plugins which can interact with the theme packet and cause a lot of unknown issues. I have checked your theme console and I noticed that you have some errors through it which come from your theme customizations, sorry! You should get rid of them and then check the results. If the problem is still there, you should make a new clean install from scratch via FTP way and check the results. By default, the theme works as properly and it is mobile friendly.

Thanks for your understanding!