Search Results for 'install'

Hi,
The browser cache is not the cause of this. You need to clear the cache from your cache plugin (depending on what you use)For that please check the plugin settings. As for the cdn if you are not aware of what that is, you are probably not using it (if you are the one that set-up the domain, hosting and other settings fr your site)
For the caching we recommend wp super cache. If you use any other plugin, please first clear the cache from the plugin settings and then remove the plugin and install wp super cache and use this guide to set it up: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Hello thoinayonine,

Please notice that the plugins will not be automatically updated. Please ensure that you are using the latest version of the theme (Newsmag 3.0), downloaded from Theme Forest because this packet comes bundled with the latest version of required plugins ->Visual Composer 4.11.2 and Social Counter 4.1. Please try to update all of these, using the FTP method because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for your message!

Hello haronno,

Please ensure that you are using the latest version of the theme and Social Counter. You will have to remove the old version of your Social Counter from your panel and then you will have to install the version which comes bundled with the theme (Social Counter 4.1 and Visual Composer 4.11.2) from The Premium Plugins, like this -> http://screencast.com/t/Q0wbi1lW5r Clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello jorgepixel,

Before you update your theme, please make a full backup ruling out any loss of data. Please notice that all your content and settings are registered in your database and when you re-install the theme with the latest update the database will bring all of your content in your new theme.
Unfortunately, I cannot access your website because I get the same error. So, if you will need more assistance in this regard with this problem after my advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello De Lagarde,

I suspect this issue comes from your customizations which you have done and also, from your untested plugins. To rule out any conflicts, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins which come bundled with our theme. Please try to bring your website to the default state or you can try to create a new install from scratch with the latest version of the theme and check the results.

Thanks for your understanding!

Hello viniciusc,

You will have to update the theme to the latest version of it which you found on the Theme Forest after you will log-in into your account. After you have downloaded the latest version of the theme, you will have to remove your old theme and install the new version of theme, using the FTP method, like this -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Please notice that with this packet come bundled the latest version of required plugins -> Visual Composer 4.12 and Social Counter 4.1.

Hope this helps!

Thanks for your understanding!

Hello adamedoe,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It would be possible that your untested plugins to interact with the theme and create a lot of unknown and odd issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello pojo,

Please try to update the theme to the latest version of it -> Newspaper 7.2 and then you will have to install the required plugins ->Social Counter 4.1 and Visual Composer 4.12. The theme update should have been made using the FTP method because this is the surest one in this regard. For more information about this, please consult our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello invernessgigs,

Please try to clear your server cache and if you do not have access to do that, please require this to your hosting provider. Please try to disable all the active plugins, leave just Visual Composer and Social Counter and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
So, if you need more assistance in this regard after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue.

Hope this helps!

Thanks for your understanding!

Hello halcoolllc,

What version of theme do you have installed and what version of Visual Composer do you are using now? Please notice that the latest version of the theme is Newspaper 7.2 which come bundled with Visual Composer 4.12 and Social Counter 4.1. Please try to update your theme and then check the results.
If you need more assistance in this regard, please provide your website URL.

Hope this helps!

Thaks for your understanding!

Hello marioo944,

I do not exactly understand what you want to achieve. If you want to add some slider from revolution slider, first of all, you will have to install this plugin and then read the plugin documentation to learn how it could be used in the theme, according to this -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello jorgepixel,

Unfortunately, I cannot access your website URL because I get this error -> http://screencast.com/t/thYmM1oP9emB Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I suspect your problem being from these types of plugins which are not tested with the theme and which might create a lot of unknown issues. Please try the theme without all of them and check the results. If your problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and check how it will work for you.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
If you want to use the jetpack sorting option, you need to have jetpack installed and the stats module active.
You also need post views on and ajax view count if you use a cache plugin.
The latest articles is a post sorting option that is defined globally to pull your latest posts.
Thank you!

Hello,

Unfortunately every demo has it’s own unique css style and in most cases the look cannot be recreated on other demos without substantial css coding as every demo is custom made and takes quite a bit of time. You are better of just installing the demo if you like the design.
If you are trying to recreate the top section of the video news homepage: http://screencast.com/t/ftQKvwtG you will have to add your visual composer elements in a full width row and set a background color from the row settings like so: http://screencast.com/t/rddkk49Fzm – http://screencast.com/t/lVBZqqHzvw
It will require a bit of css for positioning. You can add an extra class to the row and target the elements based on that specific class.

I hope this helps.
Thank you!

Hello invernessgigs,

Please ensure that you have the latest version of the theme and also, the latest version of the required plugins -> Social Counter 4.1, Visual Composer 4.12. If you are not all of these, please try to update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ then clear all your caches and check the results.
If you need more assistance in this regard, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello tavarish,

First of all, please check your system status and try to increase all the parameters from there (most likely PHP memory) for good performance in the theme. Also, please set all of them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Very important for your website is our requirements regarding on your dedicated server. For more information about this, please consult here -> https://forum.tagdiv.com/requirements-for-newspaper/
This type of function wpt_view_count, does not come from our theme code and do not request the admin-ajax.php I suspect it coming from your untested plugins or also you have some embedded code added to your theme which causes this. To rule conflicting plugins, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugin that comes bundled with our theme.

Hope this helps!

Thanks for your understanding!

Hi,
Please try it a couple of times and at different hours as the server sometimes gets ‘hung up’ If you still cannot manage to install a demo after a few tries, please send us an email so we can login and inspect this issue.
Thank you!