Search Results for 'install'

Hi,
If you have the latest version of the plugin, then you can click on the revolution slider in the dashboard and the add-ons will be below it: http://screencast.com/t/zIyEY5Gf Please make sure you have version 5.2 installed.
Unfortunately due to the fact that the plugin is included with the theme you will not be able to download the add-on so we will provide them to you via email contact@tagdiv.com. Please request these add-ons and we will provide you with the files and the instructions needed for them to be activated.
Thank you!

Hi,
Please make sure you download the latest version of the theme and install the revolution slider that is bundled with the theme (the plugin was updated along with our theme)
Please follow this guide to install the plugin: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Hope this helps.
Thanks.

Hello guadaltech,

Please ensure that your website is not affected by the plugin’s interferences with the theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to do this because your untested plugins could cause some errors in the theme and could modify the functionality of this type of post template.

Hope this helps and let us know how it goes!

If your problem is still there after these changes, please provide your website URL so I can further inspect the issue and so I will be able to provide a more accurate response.

Thank you for the message!

Hello madox56,

Before you make an update, we recommend doing update. Please try to remove your old version and try to install the latest update of the theme via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, we do not recommend to replace the update code of the theme with the old one because could appear some errors in the theme.

Thank you for the message!

Hello imrantareen26,

1)I suppose that you want to place the Social Counter for your page. For doing that you have to use Visual Composer and select the Social Counter element like this -> http://screencast.com/t/UC2bosZaD and then you can place it everywhere you want to your page. For more information about Social Counter, please consult our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

2)If you want to use a slider with the sort by latest, you have to use Big Grid Slide from Visual Composer and you can set the ordering from its panel, like this -> http://screencast.com/t/n2AVIc4dq9l

3)Please keep in mind that you do not need the license for your Visual Composer because this plugin will become bundled with our theme and the license are included in the theme package. Please ensure that you have correctly installed this kind of plugin according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

If is not what you mean and you need more assistance in this regard, please provide more details about your desired changes or what types of features are not aware using them, so I will be able to provide a more accurate response.

Thank you for the message!

Hi,

A 502 usually indicates there’s something wrong with a website’s server, or the way a website’s servers communicate with each other. Another reason is also because there’s something wrong with your service provider.
In most cases, the 502 should go away after a few hours so you can try to install the demo a couple times to see if the issue is temporary.
It could also happen due to your wp install or other plugins might also cause this. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
and make sure you do not have wp debug active.

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello newtag,

Yes, the Visual Composer needs to be installed in order to display this element on your front end.

Thank you for the message!

Hello,
You will need to optimize your install a bit. First by following these guides:
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/system-status-parameters-guide/
And for the page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
A note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
I hope this helps.
Thank you!

Hello kleitonfranck,

I saw and your e-mail and my advice is the same for your both requests and is the following -> please try to disable all the active plugins, because I saw that you are using a lot of untested plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please consult your hosting provider and check if your server is right installed and if it has the right version of PHP installed. Also, please consult our list of requirements in order to achieve the good result, here -> https://forum.tagdiv.com/requirements-for-newspaper/ If your problem is still there about these changes, please try to reinstall your WordPress and then you should try to make a fresh install. We recommend you doing a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme again and install it directly and see if your fonts work. Also, please try to consult your hosting provider and check to not being some errors caused by the server.
Hope this helps and let us know how it goes!

P.S On the future, please try to write to us only in the English language because this is the official language on this forum.

Thank you for your understanding!

Hello,
If you plan on having e-commerce on your site, then please also install the woocommerce plugin from the plugins section of wordpress (it’s not bundled with the theme). The 2 plugins that give this error are simply extensions for the woocommerce plugin and that is why they provide errors as they cannot detect the main plugin.
If you do not want e-commerce then you can simply disable these 2 plugins.
Thank you!

Hello PedroMiguelMoreira,

I have checked your website and I did not saw any problems with your logo. If your problem reappears, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It could be an error caused by your untested plugins which might interfere with the theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
You can install the rest of the theme’s plugins from the plugins section I mentioned above. WP plugins can be installed from the plugins section of WP. The default demo can sometimes provide a server error in certain conditions so it’s best to try again a couple of times. If it still does not work, please follow this topic to see what can be done in this case: https://forum.tagdiv.com/topic/newspaper-demo-installation-failing-jax-error-cannot-connect-to-server/
Hope this helps.
Thanks.