Hi,
You have installed a pro prebuilt website and almost all of the changes that you want you to need to do with tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions
Thank you!
Hello,
Usually, that problem is related to the CORS policy that is blocking the access -> https://i.imgur.com/vxvPj7H.png . This problem can be solved using those guides:
– https://forum.tagdiv.com/topic/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co/
– https://stackoverflow.com/questions/25577981/font-from-origin-has-been-blocked-from-loading-by-cross-origin-resource-sharing
– https://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co
Also, if you have the Mobile theme plugin installed and active, then you use the Mobile theme version. In order to display the responsive version, you need to uninstall the Mobile Theme plugin.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Thank you!
Did, you test it without extra plugins (using only tagDiv plugins), because it can be a plugin conflict.
I just made a few test with images elements and link on my install and everything seems to be normal -> https://i.imgur.com/mDtshSq.png
If you agree I can take a look at your install, for this please make a full backup and contact us via email at contact@tagdiv.com and please provide wp-admin access. I will check it as soon as I can.
Thank you!
Hello moneydial,
The problem persist if you disable, delete and reinstall the theme plugins from Newspaper > plugins?
Is this problem persisting is you use only tagDiv plugins? If yes, then please make sure that you have a fill backup for the website (if is need) and please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to inspect and fix this problem. We’ll check it ass soon as wee can.
Thank you!
Installed and activated woocommerce but after that getting an error message:
Fatal error: Uncaught Error: Class ‘tdc_state’ not found in /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global.php:720 Stack trace: #0 /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php(2439): td_global::td_generate_unique_id() #1 /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php(336): td_util::error(‘/var/www/html/d…’, ‘td_api_base::ma…’) #2 /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php(134): td_api_base::mark_used_on_page(‘tdc_state’) #3 /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_autoload_classes.php(23): td_api_base::get_by_id(‘tdc_state’) #4 [internal function]: td_autoload_classes->loading_classes(‘tdc_state’) #5 /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global.php(720): spl_autoload_call(‘tdc_state’) #6 /var/www/html/development/wp-content/plugins/td-compose in /var/www/html/development/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global.php on line 720
I tried again to disable the two newpaper plugins, I cleared the cache and I reinstalled two plugins. I went to the search console to see if I could get the fix validation started. The result is this: on “review snippet” the correction has been started while on “products” where the error is “missing field review” the validation has still been rejected as the error remains in the published articles.
Hi,
Please disable the tagDiv mobile theme plugin, clear all cache and check after the mobile version.
Also, please check the above topic provided -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ here is explicit all the mobile versions provided by our theme.
This is most common with cache plugins. If the cache plugin does not support mobile devices, the mobile theme version can be used instead.
Instead, use the recommended WP Super Cache plugin and enable these settings (particularly mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hi,
Indeed, there was a bug in the update that apparently affected the mobile pages in the categories. Our developers have fixed this issue and the fix will be offered in the next update.
For a quick solution you can replace the code from this file td-cloud-library/includes/tdb_functions.php with the code from here -> https://pastebin.com/QanXUMrH
In case that there are some problems after replacing the code, please disable and delete the tagDiv Cloud library and reinstall the plugin from Newspaper > plugins.
Thank you!
Hi gwk,
This is a rather strange situation, normal with the settings in this guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ you should get some better results.
Also, if you want you can check our guide for How to Make the Site Faster -> https://forum.tagdiv.com/how-to-make-the-site-faster/
I hope this will help you!
Hello Alex,
Can you please make a test, please disable and delete all tagDiv plugins that you have enabled and go in Newspaper > plugins and install them from there.
Please check this topic -> https://forum.tagdiv.com/topic/please-fix-the-review-schema/page/2/
Normally the problem should be fixed!
Let us know the results!
Thank you!
Hello,
First, I want to make sure that I was able to inform you of all info about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page templates and the responsive version of the theme.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!
Thank you!
Hello Anamaria
I have received your previous support email, I have taken the necessary steps according to your previous suggestions but there is no change. I have removed all previous cache plugins and installed the cache recommended for this theme.
The mobile theme doesn’t load correctly, the actual mobile theme wouldn’t load take a look at the screen shots below.
1. Designed Mobile theme : https://prnt.sc/4M1YT5ylV884
2. What actually is being displayed : https://prnt.sc/4QvN1j8Pb0L9
its showing the desktop version of the theme rather than the mobile theme set.
Hi! I install this plugin Font Awesome – https://pl.wordpress.org/plugins/font-awesome/ and when I try add icon to my menu I don’t see icon.
I install plugin Font Awesome.
I change setting page –
How are you using Font Awesome? Use A Kit
For example I copy this code – <i class=”fa-solid fa-house”></i> and paste to setting page manu and nothing.
Hello, I have searched the forums and found this: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ but it didn’t apply/help. I am wondering if I installed the theme correctly.
Once I am logged into my WP, and I open another tab, and go to my site, I can see TagDiv Composer on the left… however, it’s nowhere to be found in the WP dashboard. I see the plugin installed, but I need help finding the composer.
My website is cryptoninan.news
Thanks,
David
Hello
Trying to make mobile pages because of performance issues and some others
Installing mobile theme and AMP plugins. I cannot create mobile pages. Nothing happens when clicking on mobile page in the menu and there is no + button to add one. It’s not working.
Hello!
You should unassign all websites and let just one. Activate the new license on each website domain install. https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Thank you!
Hello!
If you installed the demo with content, then the pages will load from that demo.
Unfortunately, this demo is not using cloud templates, so you can see them in Dashboard -> Cloud Templates.
If you access this section and set any other template as Global, then they will overwrite the demo’s templates.
So, you can not edit the pages from that demo with the tagDiv Composer or import them.
Hope it is more understandable now!
Thank you!
This is the email I received
Hi,
We have updated tagDiv Composer(for standard templates) and tagDiv Cloud Library(for cloud templates) plugins with a fix for this issue. I hope it will work properly also for you.
This is the result on our live demo – https://www.screencast.com/t/HB9VnceTbTie
We have modified the review schema and on the testing tools these are the results – https://search.google.com/test/rich-results/result?id=Tg2H4gLUQ4oFMtafIAOmNQ – https://validator.schema.org/#url=https%3A%2F%2Fdemo.tagdiv.com%2Fnewspaper_pro%2Ftd-post-laptop-with-128-bit-processor-32gb-of-ram-and-24mp-front-camera%2F
The only warning is related to missing field “aggregateRating”, but this is optional and practically this was the cause of this issue (votes number instead of the author).
You can take a test and let us know how it goes. Just deactivate and delete tagDiv Composer and tagDiv Cloud Library plugins and reinstall them from Newspaper > Plugins – https://www.screencast.com/t/w5Vg8hoeH
Please make a full backup before.
Hello!
Unfortunately, you can not import standard templates, only if they are cloud templates. You can install the whole demo only to have that one template you need and then upload cloud templates and assign them to other pages/sections.
Thank you for understanding!
Running a brand new site, https://thesmarterdollar.com/ and have installed Yoast as it is compatible.
However, Search Console is not able to discover any URLS. This is not a Google issue as I run several sites. The Robots.txt is fine. There is some kind of issue related to the theme.
Upon checking old documentation – all the links to resolve this query are 404. So I need someone from the theme to fix what’s happening here.
Hi Anamaria,
I have deactivated-and-deleted then installed-and-activated the Composer plugin a couple of times, without any apparent fix to the mega menu category problem.
However, I found that recreating the mega menu items themselves does now work!
Perhaps that’s all I needed to do previously once I had the WP, Newspaper and Composer versions all up-to-date, but posting this here as something others could maybe try.
Thanks very much for the quick update to the Composer plugin once the problem was present.
Hello,
This problem is caused by the cache plugin. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
Thank you!
Hello,
Please deactivate the tagDiv Composer and tagDiv Cloud Libra plugins, delete and re-install tehn again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and after go into the theme files in those paths -> wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php and uncomment those lines of code -> https://i.imgur.com/ZbzhdAm.png -> https://i.imgur.com/HrqwKjQ.png
Thank you!
I purchased two licenses for two different websites. But whenever I install the theme, it recognizes the old purchase code.
I need it as a separate license since I paid for the two.
What do I do?
okobserver.org goes into a loop when Standard Pack is installed. We’ve deleted the plugin and are back up now.
