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Anamaria
tagDiv Staff

Hello,

The fatal error is usually caused when you have an old version of WordPress.
Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please do these steps
1. disable tagDiv Composer
2. delete tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

mshinebaum
Participant
#0

Hi.

I have been instructed to move a website from your Newsmag theme to Your Newspaper theme. I am attempting to test in in a local ddev environment prior to making the changes to the live site.

However I cannot get the theme to install correctly. The theme zip file upload and when I try to activate it or run the live preview I get the following message:

Fatal error: Uncaught ArgumentCountError: Too few arguments to function {closure}(), 4 passed in /var/www/html/wp-includes/class-wp-hook.php on line 287 and exactly 5 expected in /var/www/html/wp-content/plugins/td-composer/css-analyze/css-analyze.php:510 Stack trace: #0 /var/www/html/wp-includes/class-wp-hook.php(287): {closure}(NULL, 7427, 'tdb_template_ty...', true) #1 /var/www/html/wp-includes/plugin.php(206): WP_Hook->apply_filters(NULL, Array) #2 /var/www/html/wp-includes/meta.php(676): apply_filters('get_post_metada...', NULL, 7427, 'tdb_template_ty...', true) #3 /var/www/html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_first_install.php(201): metadata_exists('post', 7427, 'tdb_template_ty...') #4 /var/www/html/wp-includes/class-wp-hook.php(287): {closure}('') #5 /var/www/html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #6 /var/www/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /var/www/html/wp-settings.php(524): do_action('after_setup_the...') #8 /var/www/ in /var/www/html/wp-content/plugins/td-composer/css-analyze/css-analyze.php on line 510

I have also notice errors calling for files in the plugins/td-composer/legacy/Newspaper folder that were no installed during the theme installation but are present in the full theme zip I originally downloaded. Do these files need uploading separately from the theme.

Attempting to uninstall the existing Newsmag theme and its plugins first, before installing the Newspaper theme bricked the site and I had to reset my dev environment.

Any help gratefully appreciated. I am supposed to be live by Monday with this.

Thanks

Anamaria
tagDiv Staff

Hello,

Please make sure you have the tagDiv Standard Pack plugin installed and active.

Thank you!

hmirza88
Participant
#0

My theme is crashing and reverts to bare bones and codes sometimes out of the blue. All plugin are active except mobile theme which I do not want to activate. It is working fine most of the time then suddenly crashes.
Here it is asking me to install the plugins again and insert my activation code: https://snipboard.io/2qJHbr.jpg
What would cause this?

When I restore my site, I find missing parts and have to work all over again to restore and design new sections. VERY inconvenient.

Also, there is a backup design set by newspaper thene, how can I fix this to ensure at least something is working when my site crashes?

besmelejack
tagDiv Member

Hello, I am using the wp rocket cache plugin on my website. My first message is a discrepancy like in the image. Does the theme have a cache module that comes automatically in itself? Even though I haven’t installed any plugins, the td_cache folder automatically comes with the theme.

Is there a cache module that is auto-loaded with the theme? If so, how can I disable it?

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have Standard Pack installed and active, after that you will have the style 4 for posts.
Also, this is a video about single post template https://www.youtube.com/watch?v=I1R3j1QYod0

Hope this helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

I just tested this demo and it seems to work just well.
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

We recommend using WP Super Cache plugin with these configurations: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If the issue is still there, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Bettina
tagDiv Staff

Hello!

Try to install Composer like my colleague explained in this topic: https://forum.tagdiv.com/topic/please-help-with-revslider/

Hope that helps you!

Thank you!

LucasGuerra
Participant
#0

Hello, I installed the template in my website but this one broke it. Now the website is out of order I don’t know what to do anymore. The support of hostgator told me that I should to talk to you to solve this problem, because this one would be in the template.

I attached a print screen where is showing the website’s home page and another where you can see my wordpress workspace
https://www.screencast.com/t/topocPhqXz

IamLegend
tagDiv Member

I don’t think it’s a plugin conflict because the only thing I installed is the theme itself.

besmelejack
Participant
#0

Hello, is there an automatic cache system or plugin that comes with the theme? The person who optimized my website stated that the theme has its own cache structure, which causes some conflicts. You can also see it in the screenshot.

How can we turn off or delete the theme’s cache system, can you help me please. Thanks.

cache

chabotjeff
Participant
#0

I’ve been trying to install the tagDIV Composer plug-in for Newspaper theme. It will not install. It says “The uploaded file exceeds the upload_max_filesize directive in php.ini”

I already increased max upload size in three locations:

php.ini
upload_max_filesize = 250M

wp-config.php
@ini_set(‘upload_max_size’ , ‘250M’ );

.htaccess
php_value upload_max_filesize 250M

Can you please advise?

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

I recommend you after update to try these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

Normally, if you uninstall and install again the plugin, there should be no problem.
Also, I recommend you to make a full backup just to be sure about this.

Thank you!

indosmedia
Participant
#0

Theme update

Good morning, today we have installed the Newspaper theme in version 8, we have acquired the license for version X and when trying to update it, everything is dislodged and it does not seem to recognize the constructor or some elements.

The url is: https://www.ahoraleon.com/

I would appreciate if you could help me, thank you.

Bettina
tagDiv Staff

Hello!

If you don’t need a demo, then you don’t need to install it. You can choose to build your website from a blank page, or you can choose to install a demo an build your website based on a demo which you like.

Thank you!

Anamaria
tagDiv Staff

Hello,

For error 503, please check the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/ make sure that your host accomplishes this and all settings are set as in our guide.
Please check the following topics from here
-> https://www.lifewire.com/503-service-unavailable-explained-2622940
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/
-> https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
If it is still a problem, you will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.

Thank you!

webjump
tagDiv Member

Hi Bettina,

If I uninstall TagDiv composer, will it delete my data and pages/posts etc?

Just need to know.

Many thanks in advance.

Bettina
tagDiv Staff

Hello Arun!

We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Please note that you need to have a cloud/PRO template in order to edit with TagDiv Composer plugin.
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

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