Search Results for 'install'

Hello all,

If you have re-installed the theme via FTP way and if the problem is still there after this, please send us an email at contact@tagdiv.com with your credentials so I will be able to take a closer look and it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi,

I have made some tests with the super cache active, and the changes are saving and are displayed properly for me. I have configured the cache like this for the test
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Try making your custom changes and clear the cache after making them, if they are not reflected.

Thanks

Hi,

All the thumbnails created are located in the uploads folder, in your WordPress install. If you want to remove them manually you can do it there
– http://www.wpbeginner.com/beginners-guide/where-does-wordpress-store-images-on-your-site/
Please correct me if I misunderstand.

Thanks

Hi,

Please deactivate all plugins except the ones provided with the theme as a test, and clear any caching installed. Then check to see if the problem is fixed.
Also check the settings in Yoast SEO and the author archives
– https://www.screencast.com/t/VTAtqegBvtf

Thanks

Hi,

It should work, just install it normally from the theme package, plugins folder
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Then import the demo slide you like
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
There are multiple ways of installing a plugin that you can try
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Thanks

Hello,

Please use this guide to install the proper slide element: https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thank you!

Hi,

You could enter it in a simple text element, and see if it displays properly. Follow the plugin installation suggestions closely and check the results.

Thanks

Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This might be the cause for the theme and plugins to not function properly. It could also be a plugin conflict. Try as a test to temporarily disable all plugins except the tagDiv composer and theme plugins and clear any caching installed. Then test to see if it works as intended.

Thanks

Hello,

Please download the theme again as there was a faulty package uploaded to envato. It has been corrected since. Sorry for the inconvenience. Please download the theme again and install the version available for download now.

Thank you for your understanding.

Hi,

There was a problem with the new update in regard of the functionality on mobile. Please download the theme package again and install it, the issue is fixed.
Or edit this file manually as shown in the screenshot, and modify it like this
– https://www.screencast.com/t/WSi6wp4k
We are very sorry for any inconvenience this might have caused for you. Please let us know if you have any further problems with the mobile theme.

Thank you!

Hi,

The mobile theme plugin is provided in the theme package
– https://www.screencast.com/t/BA1LeXEj
Simply install it like a normal plugin and activate it. Here you can find more information about the mobile theme
– https://forum.tagdiv.com/the-mobile-theme/
Please note that this plugin is optional, the main theme has a fully responsive design.

Thanks

Hi,

There was a problem with the new update in regard of the functionality on mobile. Please download the theme package gain and install it, the issue is fixed.
Or edit this file manually as shown in the screenshot, and modify it like this
– https://www.screencast.com/t/WSi6wp4k
We are very sorry for any inconvenience this might have caused for you. Please let us know if you have any further problems with the mobile theme.

Thank you!

Hi,

If you used Visual composer to create your website, then deactivate the tagDiv composer and everything should work fine. Maybe something went wrong during the update process. Please try and reinstall the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Than temporarily deactivate all your plugins except Visual composer and theme plugins, and clear any caching installed. If the error is still present, it would be helpful if you could provide some screenshots so we can see.

Thanks

Hi,
Also please note that if you have already been hacked, changing theme versions will not fix the problem. You should also clean your install by following these few guides:

http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Thanks.

Hi,

The tagDiv composer will automatically be installed and activated when the theme is updated, or installed for the first time
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hi,

If you could provide a link to a page like the one you mention, we will inspect it. You can use caching to speed up your website
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
There will be a big improvement in terms of loading speed.

Thanks