Search Results for 'install'

Hi,

You can post the link to your website here in the topic. If that is not possible, you can send us an email at contact@tagdiv.com and provide admin login information. Also paste a link to this topic.
What you could try first are the suggestion from the previous reply. Try re-saving the permalink also, and clear any installed caching.

Thanks

Hi,

If you have the Yoast SEO plugin installed, please check if this option is enabled
– https://www.screencast.com/t/n8Cc35EofLh
Deactivate it if it is enabled. We have identified that option to be responsible for the error you are having. After making the change in the plugin settings, clear any caching installed. Then see if the problem is still present.
If it is try deactivating all other plugins except the tagDiv composer composer, and check if that has any effect.

Thanks

Hi,

Please provide more details about this issue, and some useful screenshots if possible so we can understand the problem better. Maybe a recent change has caused this to happen, an installed plugin or some customization.
You could try as a test to deactivate all your plugins except Visual composer, and clear any installed cache. Then check to see if this has any effect.

Thanks

Hi,

There are multiple topics her on the forum where you can find useful information regarding page speed optimization
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
If you follow the suggestions and recommendations from these topics (or search for more) you will most likely improve the website loading speed. These optimizations will have to be made by you, just take it one step at a time. Results will soon follow most likely.

Thanks

Hi,

I believe the mobile version is displayed between 0 – 767px, that is considered phone screen area size. On devices of higher screen sizes it should not be displayed. If you have tested and it is displaying, then something is not working properly.
Please try to deactivate and remove the current mobile plugin, and install the latest version from the theme package if you did not do it already.

Thanks

Hello Vaniquest,

I have checked your website and I saw that your style.css file is not loaded and that’s why you do not bring any style of your website, as you can see here -> https://www.screencast.com/t/eritonbD -> https://www.screencast.com/t/gAcqXv3iWHC sorry! I recommend you to make a full backup to your database and then, you should re-install the theme via FTP way because this is the surest method in this case. Also, if the problem is still there, you should contact your hosting provider, tell this issue because it could be possible to be a server problem and from various reasons the style.css file is not loaded on the server. Also, if you are using some untested plugins, you should remove all of them, leave just to active only the required plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Thanks for your understanding!

Hi,

That should not happen, you should be able to scroll and see all the page building elements. Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then deactivate all your other plugins, except the tagDiv composer and clear any installed cache. After this make a test and see if everything is working as it should regarding the composer.
Please let us know if you still have problems using the editor.

Thanks

Hello ALM2000,

Notice that our theme can be used without problems but I do not know why you cannot access it. Do you have tried to make a new clean install to another sub-domain with our theme? Try to do this via FTP way and check the results. Also, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello,
The tablets will not show the mobile theme on tablets. I;m not sure why this happens on your end. It could be the wp super cache plugin:
Please use this guide to properly set wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also wp super cache has a flaw in it;s code that should be corrected.
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.
Let us know if you still have trouble with wp super cache.

You can try to disable the mobile theme plugin if you use it and test to see if you still have this issue.

Thank you!

Hello,

You seem to have a resize happening on your images.
https://i2.wp.com/theibizan.com/wp-content/uploads/2017/07/ibizan-866_Page_06.jpg?resize=1024%2C580
Please disable any image optimization tools you might be using on your install.

Thank you!