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Vlad S
tagDiv Staff

Hello !

If you are new to Newspaper theme we DO recommend taking a look at our documentation. This issue is caused due to failure on achieving the Newspaper Theme System Requirements. Please follow the steps you find here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

We do recommend using the PHP version to 7.2 also as @Calin mentioned, this usualy happens when running the low on System Requirements.

Let me know if this was helpfull !

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have followed all the steps found in our documentation regarding the Newspaper Theme: https://forum.tagdiv.com/install-via-wordpress/ Also is Mandatory to have all the system requirements up to date: https://forum.tagdiv.com/requirements-for-newspaper/

Please take a look at those 2 guides for a better understading of Newspaper theme and a proper installation.

Thank you !

Vlad S
tagDiv Staff

Hello !

If you are having trouble with it’s’ speed that is probably due to System Requirements not being completed. Please follow this tutorial in order to have everything on point: https://forum.tagdiv.com/requirements-for-newspaper/

Also you can take a look at this page speed increaser tutorial: https://tagdiv.com/how-to-increase-page-loading-speed/

If not, we will be able to provide a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Vlad S
tagDiv Staff

Hello !

TagDiv Composer works on demos / single posts templates and pages created with tagDiv composer.

Also if you are having trouble with it’s’ speed that is probably due to System Requirements not being completed. Please follow this tutorial in order to have everything on point: https://forum.tagdiv.com/requirements-for-newspaper/

Also you can take a look at this page speed increaser tutorial: https://tagdiv.com/how-to-increase-page-loading-speed/

Thank you !

Calin
tagDiv Staff

Hi,

You can try this suggestion to Fix High CPU Load In WordPress -> https://www.ecenica.com/support/answer/fix-high-cpu-load-wordpress/
How to Fix Your High WordPress CPU Usage Problem -> https://www.hostwinds.com/blog/wordpress/fix-high-wordpress-cpu-usage-problem/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you are using the last version of the theme, Newspaper v9.8 and the mobile theme is set as in our guide -> https://forum.tagdiv.com/the-mobile-theme/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that all the requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you are using the last version of the theme, Newspaper v9.8 and the mobile theme is set as in our guide -> https://forum.tagdiv.com/the-mobile-theme/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem please provide me a link where I can inspect your website.

Thank you!

Calin
tagDiv Staff

Hello!

1. This method was adopted ( all the theme functionality was move in td composer plugin ) seance the envato requirements to have in the theme only the WordPress basic functionality, you can check more about this in our article from here -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/

2. If you are using only the td Composer there will be no conflicts with the page and templates, using both builders there can appear some incompatibilities.

3. This requirement for php7 comes from WordPress -> https://wordpress.org/about/requirements/

4. Unfortunately, we did not tested the WordPress MU Domain Mapping plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins ( support policy -> https://forum.tagdiv.com/support-policy-2/ ).
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.

Thank you!

huma1985
tagDiv Member

yes i have latest version of theme and i follow the theme requirements kindly check screenshots:

https://snag.gy/cMSC6t.jpg

https://snag.gy/dIravz.jpg

Vlad S
tagDiv Staff

Hello !

If you have changed it in .Htacces and did not work try changing it in php.ini, or viceversa.

Here you find the code: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know if that worked.

Thank you !

Calin
tagDiv Staff

Hi,

The tagDiv Composer need access to write to files an access certain functions.
You can check more about for what are using the permission here -> https://wordpress.org/support/article/changing-file-permissions/

Please make sure that you edit only the pages and post that was build with tagDiv Composer.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check your plugins list and if you are using some untested plugins, I recommend you to disable all of them and leave just to active only our tested plugins. If the problem is still there after this, please let us know. Also, please check the following useful guide from here -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-502-bad-gateway-error-in-wordpress/
Please check this article about when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the last version of the theme ( Newspaper v9.8) and make sure that you do not have any plugin conflicts and all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Hope this will help!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the theme requirement are set as in our guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and you do not have a plugin conflict ( deactivate all non theme plugins and try again ).
If the problem persist, please provide some more details and some screenshots and a link where I can inspect this problem.

Thank you for your understanding!

Vlad S
tagDiv Staff

Hello !

If you still want to try our theme we do recommend taking a look at our instalation tutorial: https://forum.tagdiv.com/install-via-wordpress/ Also please make sure that all the system requirements are up to date: https://forum.tagdiv.com/requirements-for-newspaper/

If not, we will be able to provide a refund if you make a request here:https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Calin
tagDiv Staff

Hi,

1. Yes, this is the way is support to work, not all elements from cloud are templates, some of them are pages.

2. Also for more control over the thumbs on blocks I suggest to use flex blocks -> http://prntscr.com/opfba1

3. Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If the problem persist, please provide some screenshots with this problem.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Also please check the php version to be 7-7.2

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Follow this topic for more informations: https://forum.tagdiv.com/topic/cannot-save-category-from-theme-panel/

Thank you !

Calin
tagDiv Staff

Hi,

I check the live search and this is working normally ->http://prntscr.com/op0usx only the thumbs for that dimension are not enable in theme panel ->http://prntscr.com/op0vit -> https://forum.tagdiv.com/theme-thumbs/

Just make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have a plugin conflict.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hello,

Usually this happens due to low wp-memory value, try to set it to 256M if possible
https://tagdiv.com/newspaper-theme-requirements/

In some cases adding the code mentioned at the end of the guide in the htaccess file solved the problem.

In others changing the PHP version to 7.0, 7.1 or 7.2 worked. It could also be caused by security plugins or security server modules, or file permissions.

Let me know the results!
Thanks.

Calin
tagDiv Staff

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Here is our documentation for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Hope this will help!
Thanks.

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