- NewsmagRequirements for Newsmag
- NewspaperRequirements for Newspaper
- NewspaperFlex Block Settings Guide
- NewspaperBig Grid Flex Settings
- NewspaperWhen tagDiv Composer is Not Working
- TutorialsDefault Block Settings Guide
- NewsmagBlock settings tutorial
- NewspaperBlock settings tutorial
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Update the Newspaper Theme
Hi,
If you checked the above guide for staging and also everything from the theme requirements is set, and the problem persists. please contact us via email at contact@tagdiv.com and please provide wp-admin access and cPanel for the subdomain. We’ll check it as soon as possible.
Thank you!
I created a mobile menu using a modal popup element, but the top of the popup menu isn’t flush with the mobile browser; there’s space between the menu and the browser (https://imgur.com/gallery/OPB8wt6). There’s also a white border around the popup’s close button (https://imgur.com/gallery/LxSYiz2). My requirements are as follows:
https://adriennew5.sg-host.com/
1. Remove the space between the popup menu and the browser window.
2. Remove the white border around the popup’s close button.
Hi,
Please do not share your credentials on the forum.
Usually, the solution is to add the code from the bottom of this guide – https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one – https://i.imgur.com/ZlWT2NJ.png in the htaccess file.
Then the issue should be solved.
Hi,
The screenshot is referring to the last code from the guide:
In some cases, the mod_substitute module default configuration may cause a timeout error on TD Composer when loading large pages. To fix this you have to add the following lines in the .htaccess file located in your website main folder: – https://forum.tagdiv.com/requirements-for-newspaper/
Hi.
I’m having a peculiar problem with the Slider Revolution bundled in Newsmag: the preview is not working on the slider editor. When I try to create a slider it just won’t show up in the preview window, I just get a blank (grey, in this case) window. However, the shortcode is generated and it works fine when I place it in a post or a page. So I’m working blind, cause I have to keep coming and going between the editor and a page in my site to visualize the work in progress, which off course is far from ideal.
I have already discarded conflicts with other plugins and found no relevant issues in the browser console. The PHP version, the WP memory limit, the PHP execution time and the PHP Max Input Vars comply with the theme requirements.
WordPress version 6.9
Newsmag version 5.4.3.4 (license bought a couple of weeks ago).
Tech prebuilt website
Slider Revolution version 6.7.38
I see SR is now on version 6.7.40, which means two updates have been released in the last two months. I wonder if this bug has been addressed in any of them.
My site is http://torundabit.com, but you find there any slider created with Revolution, given that I cannot adjust the one I’m trying to create.
Anyway, I would apreciate any help to resolve this issue.
Hi,
Please do not share your credentials on the forum.
Usually, the solution is to add the code from the bottom of this guide – https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one – https://i.imgur.com/ZlWT2NJ.png in the htaccess file.
Then the issue should be solved.
Hi Calin,
So for weeks now, I have followed the guidance of and troubleshooting using the above article and these Newspaper Docs: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ https://forum.tagdiv.com/tagdiv-composer-not-working/ https://forum.tagdiv.com/requirements-for-newspaper/ https://forum.tagdiv.com/cache-plugin-install-and-configure/ https://forum.tagdiv.com/how-to-make-the-site-faster/ and although I learnt about not loading unused CSS & JS resulting in increased page speeds, the Wp Editor is still hanging :(.
I have updated the /wp-content + /wp-content/plugins .htaccess files accordingly, checked the php.ini file, changed the object cache plugin, checked the apache error logs, ran multiple diagnostic checks on the server configuration and still the WP editor hangs and I am exhausted on this.
Can someone from your team take a look for me please?
Thanks.
Hi,
Usually, the solution is to add the code from the bottom of this guide – https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one – https://prnt.sc/ENUBJ2PFNIAe in the htaccess file. Then the issue should be solved.
Hi there,
Just a quick note, the forum is public and visible to all users, so please make sure not to share your login credentials there for security reasons.
Our theme support covers help with using the theme and guidance on its built-in features. Please note that custom work such as theme installation, demo setup, or other configurations isn’t included in the support scope. You can read more about this here: https://forum.tagdiv.com/support-policy-2/
You can install the theme by following this guide: https://forum.tagdiv.com/install-via-wordpress/
To install the demo you mentioned, please check this guide: https://forum.tagdiv.com/installing-demos/
If you’d like to make sure your hosting meets the theme’s requirements, you can ask your hosting provider to apply the settings listed here: https://forum.tagdiv.com/requirements-for-newspaper/
Thanks so much for your understanding!
Hi,
Please note that the forum is public for all users, so we kindly ask that you do not share your login credentials there.
Also, the theme support covers assistance with using the theme and guidance on its features. It does not include custom work such as theme installation, demo setup, or other configurations, as these are not part of the support scope. https://forum.tagdiv.com/support-policy-2/
You can easily install the theme by following this guide: https://forum.tagdiv.com/install-via-wordpress/
To install the demo you mentioned, please use this guide: https://forum.tagdiv.com/installing-demos/
If you’d like to make sure your hosting meets the theme’s requirements, you can ask your host to apply the settings listed here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi,
I’ve seen such an issue before, the fix was to enter the code we provide in this guide – https://forum.tagdiv.com/requirements-for-newspaper/ – https://i.imgur.com/C7n3fBU.png in the htaccess file on the server.
I hope this will help you!
Thank you!
Hi,
First, make sure that teh theme is to the last version, 12.7.3 after that make sure that the theme requirements are set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/
Last thing, after everything above is done, make a test using only the tagDiv plugins and see if the problem persists.
Thank you!
Hi,
That screenshot is just showing the last code from our guide https://forum.tagdiv.com/requirements-for-newspaper/ for how to set the mod_substitute in .htaccess, that code should resolve the problem.
Thank you!
Hi,
Usually, the solution is to add the code from the bottom of this guide – https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one – https://prnt.sc/ENUBJ2PFNIAe in the htaccess file. Then the issue should be solved.
Hi,
First, it needs to be sure that you have set all the theme requirements from our guide https://forum.tagdiv.com/requirements-for-newspaper/, especially this code – https://i.imgur.com/Z9zCgkb.png. If this does not resolve the problem, try using the permalinks on simple/plain; sometimes there are hosts that you need to ask to set the pretty permalinks.
Hi,
Do you have the last theme version 12.7.2?
Can you provide some screenshots of that message/notice?
The theme settings are set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi I did try your solution, it still doesn’t work and yes my theme requirements on Newspaper system status are all green. here are screenshots https://prnt.sc/dJMZKDU8kkWG
https://prnt.sc/UKEKCAn47ytR
Hi,
Usually, the solution is to add the code from the bottom of this guide – https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one – https://prnt.sc/ENUBJ2PFNIAe in the htaccess file. Then the issue should be solved.
Hi,
Please go to your website plugins section and remove/delete the plugin tagDiv Cloud Library after that, reinstall the plugin from Newspaper > plugins.
Also, make sure that the theme requirements are set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/
Hi,
Please set the theme requirements as in our guide https://forum.tagdiv.com/requirements-for-newspaper/. After that, just make sure that you install the demo with content – https://forum.tagdiv.com/installing-demos/
Thank you!
Hi,
First, I suggest setting the theme requirements https://forum.tagdiv.com/requirements-for-newspaper/, add this code too https://prnt.sc/MQRKxmjITK4V, in the htaccess file. You can add it at the bottom of the existing code. Then check if the composer works correctly.
Thanks.
Hi,
That means there are problems. And I believe they aren’t related.
For the first issue with editing with the composer I suggest entering the code from the bottom of this guide https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one https://prnt.sc/MQRKxmjITK4V in the htaccess file. You can add it at the bottom of the existing code. Then check if the composer works correctly.
For the other issue, with the cloud library, you could try as a first step to check the wp memory and the rest of these parameters mentioned here https://prnt.sc/flMy0UJQE0W3 If these are lower than recommended, I suggest increasing them, the methods are described in the guide I provided.
Or, if you want, we can check these things on the website directly. You can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP. We will check as soon as possible.
Thanks.
Hi,
That means there are problems. And I believe they aren’t related.
For the first issue with editing with the composer I suggest entering the code from the bottom of this guide https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one https://prnt.sc/MQRKxmjITK4V in the htaccess file. You can add it at the bottom of the existing code. Then check if the composer works correctly.
For the other issue, with the cloud library, you could try as a first step to check the wp memory and the rest of these parameters mentioned here https://prnt.sc/flMy0UJQE0W3 If these are lower than recommended, I suggest increasing them, the methods are described in the guide I provided.
Or, if you want, we can check these things on the website directly. You can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP. We will check as soon as possible.
Thanks.
Hi,
That is possible through our subscription plugin https://forum.tagdiv.com/subscriptions/
There are 2 types of content lockers, which either unlock the post by entering the email address, or by paying https://forum.tagdiv.com/lockers/
There is double optin but only for the actual subscribers, meaning the users that register on the website. The users will have to confirm their subscription https://prnt.sc/xYV5OY__JSZ7
For the locker that is unlocked by email only, there is no double optin. The post content is unlocked after entering the email directly.
Our plugin is a simple plugin with basic options, not as advanced as dedicated premium subscription plugins. But it can be used in most cases, depending on the requirements. Please experiment with it.
Thanks.
Hi,
I can’t say unfortunately, such issues are not normal. The composer doesn’t normally crash the servers of the websites.
My first suggestion is to check if the theme requirements are fulfilled https://forum.tagdiv.com/requirements-for-newspaper/ If it’s a large website with many plugins, the wp memory can be increased more than the recommended value.
I also suggest checking the server error logs, debug logs, etc. There may be useful information in them.
If you want I can take a look as well. You can send us an email at contact@tagdiv.com and provide access to the website, and also to cPanel or FTP or something similar. I’ll check as well, maybe I can find more clues about the issue.
Since the server is crashing, maybe it would also be a good idea to contact the hosting provider so they can investigate as well, or at least maybe they can provide more details about what’s happening.
Thanks.
