Search Results for 'requirements'

Hi,

First please make sure that the theme was install as in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that all the settings are like in our requirements, usually this problem can appear from a low WP_MEMORY_LIMIT , please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hello !

Please post here your issue, a link to your website and pictures of your error if possible.

Usually the 500 error is caused due to lack of theme resources. Please make sure that all of the theme’s requirements are up to date. If not please follow the steps found here: https://tagdiv.com/newspaper-theme-requirements/

I hope this was helpfull !

Thank you !

Hi,

Usually this problem appears when is a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hope this will help you!
Thank you!

Hi,

Please try firs the update on a test install -> https://tagdiv.com/update-newspaper-theme/
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using child theme, please set the child theme from the Newspaper v9.7.4 package, only this will work properly with the theme.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Let me know the results!

Hi,

First please make sure that the theme was install as in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that all the settings are like in our requirements, usually this problem can appear from a low WP_MEMORY_LIMIT , please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please notice that we recommend to make the update on a test install, not on live install.
Please make sure that you make the theme update according to our guide -> https://tagdiv.com/update-newspaper-theme/
Also please check this article about Updating the Core of the tagDiv Themes for Envato WordPress Requirements ->https://tagdiv.com/updating-the-core-of-tagdiv-themes/
If you are using child theme in Newspaper v9.7.4 this is again working like before, but you’ll need to use the child from the theme package v9.7.4

Thank you for your understanding!

Hi,

Please made the install/update according to our guide:
Install -> https://tagdiv.com/how-to-install-newspaper-theme/
Update -> https://tagdiv.com/update-newspaper-theme/

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thanks.

Hi,

First please make sure that the theme was install as in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know after you made all the theme requirements and you checked a plugin conflict with non theme plugins.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Yes, please note that the Newspaper theme update brings a change for the theme implementation. Most of the theme files were moved into the tagDiv Composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements. We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ First of all, please make sure that you have updated the theme to the latest version of it which is Newspaper 9.7.4 because in that update, we were improved the Child Theme functionality and this should works as expected, if the child theme will be used and customized according to our documentation from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

Please make sure that you’ve install/update the theme according to our documentation -> https://tagdiv.com/update-newspaper-theme/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please check this article about when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Hi,

Please make sure that you have the last theme version, Newspaper v9.7.4 and all theme system status is configured as mentioned in the requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide me some more details and some screenshots with this problem.

Thank you for your understanding!

Hi,

Regarding the memory, we recommend 256M, this would be enough for most websites. But if many plugins are used or plugins that use more resources, it can go higher. Here are our requirements guide – https://tagdiv.com/newspaper-theme-requirements/
Thank you!

Hi,

Please make sure that you’ve made the install/update according to our guide -> https://tagdiv.com/update-newspaper-theme/ and all theme plugins are updated;
Also please make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

If you have non theme plugins, please check if there is not a plugin incompatibility, please deactivate all non theme plugins, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots with this problem.

Thank you for your understanding!

Hi,

Please make sure that you are using the last version of the theme, V9.7.4 and is is install/update according to our guide -> https://tagdiv.com/update-newspaper-theme/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also your screenshot is not longer working -> https://www.screencast.com/t/MupzqMXT3gvT
If there is still some problems, please provide some more details about this problem.

Thank you!

Hi,

Please make sure that your update was made correctly -> https://tagdiv.com/update-newspaper-theme/
Also please make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
Also that “flash” animation is from Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/ please disable the Rocked Loader according to our documentation -> https://forum.tagdiv.com/cloudflare-cdn/

If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

Please make sure that you are using the last version of the theme, Newspaper v9.7.4
Also please make sure that you do not have a plugin conflict and all the theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
In the last version of the theme you have some more control over the pages/posts using the mobile theme, now you can chose which posts/pages to be show in the responsive version of the theme or mobile theme version, you can check more about this option in our documentation -> https://forum.tagdiv.com/the-mobile-theme/

If there is still some problems and you want to sent us the password protected, you can send us an email at contact@tagdiv.com we will take a look. Include a link to this topic in the email.

Hope this will help you!
Thanks.

Hi,

1. Usually you can not set on full width a big Grid when you have set a background image or color, please take a look in the theme panel in Background and make sure that you do not have set any image as theme background -> https://www.screencast.com/t/KwzhHCl2O after that please go in Theme Colors in General theme colors, clock on background color and click on clear -> https://www.screencast.com/t/Gxr8nFJgMHo is very possible to have set a color as background color, something like this -> https://www.screencast.com/t/ANqsehOu1E

2. If this is your Instagram link -> https://www.screencast.com/t/XVb8VLjGLV there is no results to be display because you do not have any posts on Instagram -> https://www.screencast.com/t/5JAAqDfyxI, please make a test set in the theme panel in Instagram Id the cocacola id -> https://www.screencast.com/t/rfYCzLGLiU and check the results -> https://www.screencast.com/t/4fcNwNIobW -> https://www.screencast.com/t/unSpB06uR

3. Please make sure that you have the last version of the theme, Newspaper v9.7.4 using this version the you have multiple chooses for mobile, you can use the responsive version of the theme and the login will be display, or you can use the mobile theme and activate the responsive version on the pages, posts you want -> https://forum.tagdiv.com/the-mobile-theme/ this is your choose which one you want to use, both should show the login button.
Also please make sure that all the theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, let me know, I’ll gladly help you!

Thank you!

Hello !

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Follow this topic for more informations: https://forum.tagdiv.com/topic/cannot-save-category-from-theme-panel/

Thank you !

Hello !

Thank you @Edward !

As edward suggested. Please make sure that your system status is up to date:https://tagdiv.com/newspaper-theme-requirements/ If is not please do all the modification needed to get it up to date.

Also make sure that all the required plugins are installed. Find out more about it here: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Hello !

I’ve seen you are using Thrive Visual Editor. On your homepage that it is what causes the problem. Also your blog and other pages look fine to me on mobile versions. Please point out if you have found a specific issue so we can inspect. A screenshot would help a lot.

Also note that we cannot offer support for untested plugins.

Please check your system status to make sure that everything is in order, that may cause lag in your composer speed. Find out more about it here: https://tagdiv.com/newspaper-theme-requirements/

Thank you !

Hi,

Please check the system status parameters to be increased according to our documentation from here -> https://tagdiv.com/newspaper-theme-requirements/ Also, please check if your admin-ajax request is not blocked by your hosting provider.

Thank you!

I could create a code for the homepage as well
– http://prntscr.com/og3mhw

.home .td-header-style-10 .td-header-menu-wrap-full,
.home .td-header-style-10 .td-header-menu-wrap.td-affix {
max-width: 1128px;
}

It can be added in the same custom CSS in the theme panel.

A background image can be set in the theme panel, but it will apply to the whole website.

You could set backgrounds for the rows containing the content in the homepage
– http://prntscr.com/og3os1
And replace the latest articles section provided by the page template with a loop element in a row so it can have a background as well.

Or maybe set a background with CSS, that will work as well. For example something like this (I modified the header limitation width to make it display better in this case)
– http://prntscr.com/og3t44
You can use an image of your choosing, here is the code if you want to give it a try
– https://pastebin.com/cgJh9rjz

Regarding the memory, we recommend 256M, this would be enough for most websites. But if many plugins are used or plugins that use more resources, it can go higher. Here are our requirements guide – https://tagdiv.com/newspaper-theme-requirements/

Let me know if you have more questions.

Hi,

What WordPress version are you using? The super cache plugin is compatible with the latest version, should work fine with older as well – https://wordpress.org/plugins/wp-super-cache/
I tried activating it, it works fine it seems – http://prntscr.com/ofnjhx with the latest theme and WordPress.

Note that some hosting providers have their own caching however, so they could disable or block users from installing specific caching plugins. You could contact them and ask if this is the case.

Best to ask them to make modifications as mentioned in the requirements guide, if possible. There could be a preferred method of doing it, or a specific setting/location that has to be used.

Thanks